Is The General A Good Insurance Company? Reviews From Over 1,469 Customers

The price is terrible.

They charge me too much money.

The rates are too high.

The customer service was poor, and the rates were misrepresented and high. I shopped around and found several alternatives, saving money from $165.00 to $70.00.

The price is not satisfactory.

The price increased without notice.

Pricing and increase in pricing

The coverage and the deductible were more costly.

There are no discounts for no claims. There aren't enough payment options.

They are overcharging me.

Overpriced.

Higher prices than anybody else.

Too expensive.

They claim to be the cheapest. However, $400 a month for full coverage is far from cheap.

They are not fair with their pricing. I'm 80 years old, have never been in an accident, nor have I ever received a ticket. I drive less than 3000 miles in a year, and they charge me $191 per month. It's a ripoff. I feel like I'm just giving away money. I will never use them again. I could have saved so much money without this insurance.

I have been a loyal customer, but after a minor accident two years ago, my monthly rate increased by $90. I am now looking for a better insurance option.

They are too expensive.

The prices are too high. They don't offer enough discounts. The price never changes regardless of your record.

The rate I pay is really high just for liability insurance.

The price is so high.

It's pretty expensive for the state minimum on two vehicles.

The quotes mean little. The price increased drastically once I signed up for protection.

I had two cars on my insurance. When I removed one, they still wanted to charge me for another month with both cars on the policy.

The customer service is bad.

It's expensive, but cheaper than others.

The rates are high.

High rates, average customer service

They dropped me after my accidents.

The rates are very high.

I don't appreciate that they send a disconnect notice just two weeks after making the monthly payment.

They raised their prices.

It's too expensive and there's no roadside service.

They don't offer the best rates at all.

The customer service is horrible. There's no help or follow up from adjusters.

Their insurance rates are too high. I didn't like the fact that I couldn't reach anyone after hours.

They are okay, but they are expensive. They would not give me a notice of payment due, and the website is very difficult to navigate.

The customer service is very poor, and it's way too expensive. I have been driving for almost 40 years and had only one accident, no tickets, no DUI, etc. Yet, they treat me like I'm a high risk and want $3000 a year for basic coverage! No, thank you.

They overcharged me.

I've been with them for a while. I was high risk, but not anymore, and their price did not change.

The claim experience was very poor.

The customer service is not the best.

They are the cheapest, but they never provided any insurance services.

Dealing with customer service is a hassle and they lack efficiency. After being billed by my finance company for forced insurance, on top of the high premium I already pay to the General, I've had enough!

Way too expensive.

They lied about fees and payment schedules.

Their rates are high.

I just moved and provided them with all my information, and they wanted $194 after I had just paid them $380 for 3 months.

The General charges for updates over the phone. Updating online is daunting and less clear when we have questions. They are also more expensive than I would prefer.

The rates are horrible.

They want me to pay quarterly to switch to a DC auto policy.

An elderly lady crossed three lanes of traffic while I was in the center lane. As soon as I passed her, it felt like someone hit my driver's rear corner panel. Somehow, that was deemed my fault and they compensated her. Now, I have an accident on my record because they didn't conduct an investigation. I've tried to contact them to discuss this issue, but I've received no responses.

Bad customer service.

My rates have been increasing every 6 months without any clear reason. I've also been pulled over twice because my vehicle was flagged for mandatory insurance suspension. When I called the company, they assured me that everything was fine and that my auto payments were up to date. I'm not comfortable with my payments increasing without explanation, and I'm frustrated with the inconvenience of being pulled over due to their errors. I'm left wondering what exactly I'm paying more for.

The customer service is bad.

I got into an accident and The General did nothing to help me get my car fixed by the person's insurance who hit me.

The customer service is the worst.

They kept increasing my insurance rates.

Too expensive.

The customer service is poor and it's too expensive for someone with a good driving record.

They wanted to charge more at the end of the period.