Is The General A Good Insurance Company? Reviews From Over 1,234 Customers

To be honest, it's expensive, but it was the first place I looked.

Absolutely not, your rates are too high.

The service at this insurance company is terrible. They never answer the phone, and when they do, they're incredibly rude. I wouldn't recommend them to my worst enemy.

It's cheap for liability insurance.

I've never had any issues with this insurance.

You are the only insurance company that I know of that covers for a whole year, and I like that because it makes my insurance payments more affordable.

Easy acceptance

I like The General, but I have a limited income. I'm 61 years old and just exploring my options.

I'm disappointed that despite not filing any auto insurance claims in Tennessee for the past two years, my premium was raised. This increase was justified by the company as a response to a general rise in claims and a trend of rate hikes across all insurance companies. This happened during a time when everything else in life also became significantly more expensive. I felt as though I was being penalized for the actions of those who did file claims. Additionally, I would have appreciated the option to purchase higher liability limits for my SR-22 policy. Given that most vehicles, even used ones, cost well over $50,000 in 2023, the $50k property damage limit seems inadequate. It would only fully cover about 8% of motor vehicles currently on the road, leaving the other 92% of vehicles potentially underinsured.

The price that they quoted me online didn't change when I signed up. Many of the other companies I looked at gave one quote online, but when I went to sign up, they changed the price by at least $50.00 to $70.00. This was different from the online quote.

They aren't proactively offering me any way to reduce my cost.

It's a good company, but I'm just looking for cheaper rates.

Best rate.

I really haven't had much interaction with them to form a solid opinion. I gave them a 4 because, at the time I chose them, they offered me the cheapest rate. However, I didn't want to rate them any higher than four, as I haven't had any further interaction with them.

The lower rates, attentive customer service, and an easy-to-use app.

Fast services

They are a great insurance company. They have covered everything I needed in insurance, just the rate is too high.

The payment process is easy. ID cards are always available. I've never had a claim, so that piece of your services is unknown to me.

I haven't had any problems, it's just expensive. I wanted to try and see if I can find something cheaper.

Great service

I'm giving them 4 stars! They seem to charge a bit more when making payments in person versus online. I don't think that's fair, as there are still many people who don't know how to navigate the internet. Some barely know how to make a phone call on a cell phone.

They're good to go. I just wish they would give me a better rate for full coverage.

They were okay with my claim.

They have never overcharged me and have given me my money back if I paid too much on my payments.

They raised my bill amount.

Easy to use online

They are the cheapest I have found. I needed roadside assistance and they sent a tow truck right away.

They have great customer service and are fast.

They keep in contact with you.

The cost is still high, but the service isn't bad.

Everything has been very easy for me since day one...

I'm very pleased with their service.

There's no personal contact - I feel like just a number. The payment is deducted from my bank account each month, and that's the only way I know I'm covered!

Good customer service.

It's easy to sign up and pay online.

So far, good service.

They don't drop me if I miss my payment.

I have had them for many years now. No problems.

They told me my rate would be one thing, but it went up after a month due to an unsigned document.

Except for the high rates, I'm generally happy with the service.

I never got the run around from Mathew. He helped me a lot.

Their app is easy to use, I can choose my due date, and I've been with them for over 2 years.

They offer a 12-month policy, unlike most. It's cheap and affordable with great service.

Easy access and easy to pay your bill.

The rate is too high for state minimum coverage.

They are outstanding, quick on claims, and have great customer service.

No issues, just expensive.

Because I had financial problems, they insured me. Now, I'm only looking for something cheaper. Thank you.

They have good prices.

I found it cheaper.

They are reliable and not expensive.

Easy to use app and great rates

Very easy to work with.

The service has been good so far. We are just looking to see if we can save on our costs, and The General is on the high end! Is there any way you can reduce our costs?

The representative was friendly and assisted as best as possible. They tried diligently to resolve my issue.

They have always been helpful and courteous. Very professional and timely.

I haven't had any problems with The General, just checking on cheaper rates.

When everyone else was too high, the General was affordable and hassle-free.

The monthly quotes are high.

It's hard to get a hold of a customer service representative, and the site can be difficult to navigate.

It's too expensive. There are no bonuses for no claims and longevity.

They're average, and high-priced for someone who's a senior with no violations, accidents, tickets, etc. I drive less than 50 miles a week. My car is a 2003-2004 Chevrolet Suburban in mint condition. It looks like new, and everyone thinks it's a 2020+ model. It was a fleet car in storage, and the original owner sold it to me. It's kept in a garage, and I'm the only driver, yet I'm paying $410.00 monthly! I think it's disrespectful to charge me like a repeated offender. I don't think that's fair. I need a change!

The General was okay. It was just too expensive in the first place.

The salesperson isn't clear enough. When you ask a question during the sales pitch, they send you an estimate and charge you an estimate fee. Then, four weeks later, they send you a bill for the remaining part. The mobile payments that I originally set up were supposed to be on the fifth of the month. However, they lowered it to the 25th and I don't get paid until the fifth of the month.

The General is more expensive compared to other companies. I'm saving $200 by switching.

At first, it was good, but as the years went by, the rates increased every year. I contacted The General to ask why the prices kept going up. The answer was that more people were moving to Colorado, and that's why the insurance was increasing. I don't understand why I couldn't get some kind of break as I had no tickets or DUIs. Also, I'm on a fixed income and I need my car for doctor's appointments, picking up medications, and visiting family. I believe that $85.66 might not seem like a lot to some, but this is just for what the state requires.

The representative I spoke with had a strong accent, which made it difficult for me to understand her. When I repeatedly asked her to clarify, she seemed to become frustrated.

They are way too expensive.

The communication was horrible. I had to threaten them with an attorney to get any response over serious situations.

I initially thought their prices were cheap, but after comparing, I found that even Allstate was cheaper. I wouldn't recommend them.

My experience has been horrible. There was no explanation of the initial payment, which I was told was a down payment, until two months later. I considered canceling the policy due to their questionable business methods, but was informed there would be a cancellation fee. They will not receive my business again and I will advise my family and friends against doing business with them.

They raised the price for no apparent reason.

My experience with the General was terrible. They cancel your policy the day before they ask for the payment so they can increase your rate. They are the worst. They will just cancel your policy without notifying you, as they cancel the policy at 12:01am on the day your payment is due instead of 11:59pm the same day. This could lead to policy cancellations and lapses in insurance. They are the worst, I recommend going with another agency.

Their rates are too high. I paid $304 down and had to pay $257 a month. That's too high for my age and I have a good driving record.

Nice people! The price is $109 more a month than Just, where I am moving to on Wednesday. Thanks to you guys!

Improper payout for damages, high prices

My insurance is too high considering my low mileage. I don't drive much, have never had an accident, and I'm a senior.

Don't choose The General. They are very high priced for the lowest coverage.

The system was down all weekend. I added my car on Thursday, but it did not get added.

They kept increasing the price every month.

The price keeps going up.

I haven't had any luck yet, but I recommend you keep shopping for a better price.

I'm currently facing a lot of problems and their adjusters don't communicate properly. They are very unpleasant.

The payments are too high.

Stay away. They will take your money just fine, but if you have a claim, give up. Their phones don't work, their emails go down, and they don't return calls until you involve OSI.

It was audacious of them to increase my rates by over $500 to renew my policy. I decided to cancel.

It was horrible. After two years with the company, they tripled my rates even though I have had zero tickets or accidents.

They keep raising their rates.

They were the only place that would insure me when I needed it, so kudos for that. However, when it was time to renew and pay my 6-month premium, there was no flexibility or cheaper rate. It was just way too expensive considering the past 6 months had been excellent. Lastly, the customer service was disappointing. Chatting online was a long process, and calling in was a nightmare because it's all AI. Trying to get a human on the phone was quite a challenge.

The price is too high.

They were very rude and disrespectful. They didn't believe me, even though I had the paperwork in hand. They withheld adjudication and kept old information, older than 3 years, on my records.

There are no discounts for anything. I just wish it wasn't so high.

Don't use them. General has poor customer service. Representatives sound irritated. General does not reach out to offer discounts before switching. It seemed they only wanted money.

They are hard to reach and I don't like the coverage.

It's very expensive.

Unfortunately, the customer service was very poor.

At the time, it was our best choice. Now, we have found cheaper insurance. The General is too high.

They are too expensive and do not offer many options to make your policy cheaper.

It's too expensive. There are much more affordable policies at other companies.

Never let your policy lapse because they double the price to reinstate you.

The service provided does not justify the high cost.

They took more than one payment out of my account and raised my insurance from $60 to $73, then to $120.

I believe their charges are too high.

Their prices are too high.

Not good, customer service couldn't get my account straight with the information I gave them. They keep billing me on the incorrect date that I can pay the premium. I am on a fixed income and the bill date is totally out of reach for me. The payment will always be in the grace period. Also, I asked for hard copies of proof of insurance and I never got them in the mail.

I believe their prices are too high!

Never get insurance from The General. You may ask for uninsured motorist and full coverage, and pay for it, but never receive it. I had to call three to four times a week.

Adding or cancelling a vehicle on your policy takes at least a few days. I don't like that. Life doesn't happen that way. It also costs too much.

The cost is very high for the coverage provided.

I was overcharged by over 100 dollars.

It's too expensive for the cheapest insurance.

My rate increased by $200 after just one month. When I contacted them, their representative was rude and unhelpful.

It was too expensive for me. Instead of my payments going down, the cost of my insurance went up.

It's too costly.

They withdraw money from your account before it's even deposited into the bank. I'm not a fan of this at all.

Don't do business with The General. They charge unreasonable fees for things that were already documented at the time of new customer sign-on.

My experience was great until I had a claim. The claims adjuster was hard to get ahold of and didn't return my calls.

It's expensive, but okay until I find another vehicle insurance.

My experience was very costly. It's astounding what they charge for people to have insurance and drive legally. Like everything else in this day and age, it has become outrageous what is expected of regular customers.

They are quite expensive and don't really work with the customer's ability to pay.