Is Liberty Mutual A Good Insurance Company? Reviews From Over 3,682 Customers

Debbie, the representative, was so helpful that our discussions felt as if we were family. She provided all the information I needed in a concise manner and reduced my costs as requested. I was considering switching companies, but Debbie gave me what I needed and after 12 years with Liberty Mutual, I decided to stay. She should be a trainer so all representatives can follow her example. - Art H

Very reliable, but the premium is too high.

I had to make an uninsured motorist property damage claim a little over three years ago. They handled the claim efficiently and satisfactorily.

The agent was kind, listened well, and was efficient.

They work well with everyone and are the most competitive with price.

I'm having issues adding a truck to the insurance.

They are great. I am just looking for a cheaper monthly payment if possible.

This is the cheapest insurance I could find. The app is easy to use.

Excellent customer service. Very well-informed agents.

I meant to give a star, but only because I wasn’t informed of a speeding ticket for going ten miles over the limit in Maryland. This resulted in my license being suspended, and I received no mail or email about it until a police officer in Pennsylvania finally let me know in a parking lot! Now it’s cleared up, but it shouldn’t have gone on that long. I’m a very safe and cautious driver, and to find out that nobody informed me was devastating. However, Liberty Mutual was the best in accommodating what I needed compared to all the other companies!

They are professional but way too expensive!

Very courteous and knowledgeable.

They offer me the cheapest policy with good perks and renters included.

Better insurance prices.

Cheaper than other insurance companies.

I got all the coverage I need for my car and apartment at a great rate.

I haven't had a problem with their service yet, and they are always there for me.

Good to work with, reasonable rate.

This is the lowest price I found. The app makes it easy to pay bills or check on my policy.

I haven't had any accidents, yet they still increased my premium.

Best rate.

Easy to work with and offers a good rate.

I would have given them 5 stars if they hadn't continued to raise my premium without any tickets or accidents.

The rates are high.

They have been very helpful and less expensive.

Great service and the price is very reasonable.

I had them before, and so far, it's okay. I have nothing negative to say about their services.

Switching over was very easy and it was the cheapest I found at the time.

The service and price are good.

Best price, best coverage.

Great customer service.

Interest rates are low, compared to other banks.

Easy to use app and friendly customer service

Solid company. I'm just looking to see if I can lower my monthly premiums.

This is the lowest price we could find. Liberty took good care of us when we needed them.

Excellent customer service

Excellent customer service and price

When I do speak with them over the phone, they are very professional. I wish my bill was cheaper. $366.00 is too high for me on a fixed income. My driving history is good, but other than that, I really like Liberty Mutual.

They are responsible in communication and consistent with their coverage.

Great service and attention to detail.

Dion was very professional, helpful, and made my experience with the situation very comfortable. He's a great asset to your company.

The price is good in the first year.

The price increased for no apparent reason.

This insurance company has terrible customer service. I had to wait on hold for over an hour just to speak to a representative. When I finally got through, they were rude and unhelpful. Their rates are also much higher than other companies I've looked into. I would not recommend this company to anyone.

I can't remember my last claim, but there were no problems.

The insurance is excellent, but I'm 75, on a fixed income, and I cannot afford it.

The site provided easy-to-handle tasks and the availability to have questions answered.

I have been with them for a very long time, but the premiums keep going up. Now that I'm disabled and on Social Security, it's getting to the point where I can't afford a lot of things.

The company was good but I needed to talk to a human.

They always have my back. No matter what happens, they are there for me.

It is a great company. I just need to lower my premium, that's all.

Their price is okay. I would have given them 5 stars, but they won't send me proof of insurance cards through the mail. I have no phone as of now and I have to tag my car this month. I just hope the DMV will know I am insured.

As for the cost, we only drive about 40 miles a week.

Friendly staff and reasonable rates.

The rate was right.

I have had good service with them.

Good customer service.

I had two breakdowns and they responded very promptly both times.

Price, speed, timely.

Liberty Mutual is a company with generally good rates and accessible customer service.

They are mediocre. Unless you have more than one car, it's not worth it.

They start by offering an affordable rate and then the second year they nearly double it.

There's no agent. The communication with the customer is poor.

The only contact I've had with Liberty was to open my policy. I've never had any claims, but my payment goes up every year. My vehicle is eleven years old, a 2011 model. Very dissatisfied.

They are good until you need to use your insurance, and then your premiums skyrocket.

The processing of my last claim was poor. They just sent me to shops without having an appraisal done first. It was costly, almost $500 extra.

Their rates are high.

The cost starts out reasonable, but then they start raising the cost on you even if you don't ever file a claim.

I wasn't pleased with the initial experience when we were considering switching. They tried to pressure us into purchasing additional products like life insurance and homeowner insurance. Despite our refusal, they persisted and connected us with other representatives. Now, they are increasing our costs because we don't have homeowner insurance with them.

They raised my yearly rate from $630 to $960!

My rate increased for no apparent reason, possibly due to my credit score or rating. I have filed a complaint with the Iowa Insurance Commission because other insurance companies are doing this to people too. In my opinion, it should never be based on your score or credit rating. This is price gouging Americans and it's very sad. That's why I left Liberty Mutual and then Progressive. I also plan to contact senators about this so they can tell Liberty Mutual and other insurance companies that they can't just increase customers' rates because their credit score and rating is bad. This has been going on for too long. I think Liberty Mutual and all other auto insurance companies will likely face a class action lawsuit and will be instructed to pay back these overcharges to millions of Americans. Now you, Liberty Mutual, know my complaint. Do something proper, just, and right for your customers and stop these crazy rate hikes over people's credit rating and score. Thank you for listening.

It's way too expensive.

They are too expensive, so I had to switch. I got the same policy for half the price from another company.

This is the worst customer service I have ever experienced. The claim adjuster assignment was changed eight times during the processing of a claim. New adjusters then rejected what previous adjusters had approved.

They should track activity to justify any rate increase.

I had a bad experience with a minor accident where there were no injuries. I lost my car and had to pay a large deductible for a smashed door. They declared my car a total loss. I've heard from parts folks that they made a lot of money from parting out my car. The repair would have only cost 2000k. I feel like they took advantage of me as a senior. Now, I'm stuck with a super high rate.

It started out great. However, every year after, they raised the monthly price by $24.00! When I asked why, they said it was due to the cost of living. I live on a fixed income (social security). How can a person survive with such high costs for auto insurance, let alone anything else?

Everything was fine until I added a new driver under 25 and the cost more than doubled.

The representatives didn't clearly explain the procedure when an account is lost at CB. I called to cancel my auto pay and asked about the new payment method. The representative informed me that she would mail an invoice on August 16, with a due date of August 31. I agreed, even though it seemed unusual. However, she failed to inform me that the amount due would be approximately $340.00. I'm currently at work and can't check the exact amount. Had I been informed about this, I could have avoided further debt.

Too expensive.

I never had to use them, but my plan went from $39 to $60 without any notification.

I've been a client for a long time. I'm 68 years old with a perfect driving record. My work is less than 10 miles away, yet Liberty keeps increasing my payments every year. I can't wait to switch to another company that would appreciate my business.

They treat claims unfairly.

Despite being a perfect driver, my rates have doubled two years in a row. I'm not very happy about that, which is why I started looking for new insurance.

I'm unhappy with the way they increased my rate without any notification and directly withdrew the money from my account. I was under the impression that the premium was for a year, but later found out it was only for six months. I'm very dissatisfied with Liberty Mutual.

The prices are too high.

I did not file any claims, but they kept raising my premiums. Their contacts were not particularly helpful.

We tried to take our son off the policy because he moved out and they wouldn't remove him.

Very pricey

I didn't like how they cancelled my policy because I used my towing service twice.

They provided me with a fantastic rate for the first year. It was mandatory for drivers under my insurance to be monitored through an app on our phones for the first 90 days. We passed that. However, I feel like the whole thing is a bait and switch tactic. I guess I'll have to switch insurance every year.

The cost is outrageous.

The rates are too high for someone on SSI; I can't afford it.

Don't purchase from Liberty Mutual. I found insurance that was $270 cheaper per year. They are overcharging people, and they don't realize it.

Changes rates every year.

Okay, but there are way too many premium raises!

At first, they were awesome. Then, without notice, my coverage increased by over $100.

In two years, liability in my area caused my insurance to increase from under $300 to over $400.

I have had one policy or another for over 50 years. The price increases, despite having zero claims, are untenable.

Look for a place that doesn't raise rates without reason!

It's difficult to contact their customer service.

I'm very disappointed. This isn't the first time I've called about a rising premium. The representative never seemed interested. The response was always the same, 'You're getting the best rate.' Last time, after my persistence, I was transferred, my policy was rewritten, and I saved over $1000 per year. This time, I asked the representative to consider how long I've been insured with LM - over 40 years. It didn't make a difference at all. There was no change in attitude. The rate remained the same. I was told I could check elsewhere for a better rate if I chose to. After 40 years, it seems LM doesn't even care about keeping me.

They were very good until I unfortunately got involved in two accidents that were not my fault. They did pay out, but then my rates not only increased, they increased excessively. They seem to be only helpful if they don't have to pay anything. I was involved in a deer strike situation where, in Ohio, there isn't supposed to be any customer expense. However, my rate is now triple. Very poor service. I'm currently seeking help elsewhere!

They raised my premium every single year for years. When I called to see if they could lower it, considering I've been with them for years, they did not accommodate my request. I found a cheaper option through Progressive, which was $250 less per month. I will not be doing business with Liberty Mutual again.

Don't use Liberty Mutual. It's too expensive.

Everything was fine until they raised my premium from $502 to $624 and my mortgage from $1600 to $2393.

I've been waiting for over three years now for money from a claim for an accident that was not our fault. They owe me over $1000.

The company excels at charging fees, but when it comes to making payments, the process tends to be slow. For instance, I have had a claim on my rental property since November of 2023, and the company has continued to question, argue, and delay the payment.

They increased our charges, expanded the coverage on our home, and almost doubled our car coverage. We have no tickets, no accidents, and no claims on the car. We've only had one claim on the house.

I had repairs done before the estimate.

Don't even think about joining this corporation. They are all talk and no action.

They have increased their premiums beyond an affordable range.

This insurance company raises your monthly payment without even sending a friendly email. I am currently searching for a new provider.

It's too expensive, over $300 a month for basic state minimums on full and liability coverage.

Way too high.

Don't choose them, they increase your rates the following year.

Watch out for unreasonable rate hikes.

My rates increased every six months, despite having no accidents or tickets.

I have never received a ticket or been in an accident my whole driving life, but yet my premiums went up.

The constant increase in premium is unbelievable.