Is Liberty Mutual A Good Insurance Company? Reviews From Over 3,682 Customers

I've been with Liberty for a very long time, so I gave them 4 stars. However, due to the increase in prices, they don't deserve more than 3.

It's affordable and they have great customer service.

I had no problems, but they increased my rate from $243 to $323 at once.

Cost and services

They handle claims efficiently, but then they drop you.

They were cheaper than my previous insurer.

Paying once a year plus good service

Price and options

The price jumped.

The claim process was very nice and easy. They provided good customer service.

Good response time

It's nice not to pay too much.

They increased the price.

It was so hard to communicate with them when I had any questions.

Even though we've had no claims, they keep raising the cost of our car insurance.

They have the best rates.

The rates were great in VA.

I'm happy with Liberty Mutual. They charge just a little bit over half of what you do for your prices, so I'm good with Liberty Mutual.

Their prices are terrible.

Had the best price at the time.

I just haven't been able to communicate with the insurance company. So many others have offered great deals that turned out to be untrue. It seems like I don't want to deal with liars.

Lowest price

They have been working with me, but I don't like the extra $25 they are charging me for returning my payment on 6/1/23. I turned around and paid my insurance again.

The agent's demeanor and handling of an accident my wife had in 2021 was commendable.

The price increased despite no claims being filed in 6 years.

Always there to support me when I need them.

I've never had to file a claim. They never raised my price, but I need something lower soon.

Overall, they have provided reasonable rates and solid service for 15 years.

The customer service is fine, but the price is too high.

I liked the agent who gave me a quote. He was very nice, which is understandable because they want new customers. However, I later realized that other agents were not as nice. Some agents were very aggressive over the phone. Still, I did encounter some agents who were nice, friendly, and knowledgeable. I left Liberty Mutual because of the rise in my premium, which I don't blame them for. They must be dealing with inflation and the fact that many people get involved in accidents. However, I barely drive and have never been in an accident, so I didn't want to bear the cost.

They listened to me and helped review my coverage to reduce costs a bit.

The service has always been great.

I don't like the rate.

They were awesome, but the rate just doubled for no reason.

Hike in rates.

Good service but expensive.

The payment is too high.

They take care of you. I had to cut back on monthly expenses due to my household income.

They have the best rates.

They are a good company, but I don't believe that an insurance company should raise your rates by 226 dollars a year or 113 dollars for six months, especially if you have a good driving record. I'm from the old school where insurance companies used to appreciate good drivers by not raising their rates.

I'm currently paying $108.00 for full coverage on a bank loan and liability on another car that's paid off. For the rest of you, it's not even close.

They were always taking care of my car insurance needs.

Service and price

Very good customer service.

You raised my rate from 126 to 140 without letting me know, which is quite a jump.

Very helpful, easy to get help and answers.

So far, no one has offered me a lower premium.

I like their rates.

The rate was too low.

My friend and I received a quote.

I've been with them for over a year since last July and can only say good things about them.

They are a good company, but they have raised the insurance rate.

The customer service was excellent.

They have been really good with helping however we needed, but our rates went up a lot and I can't pay that much now.

Always willing to help. This is the cheapest auto insurance I could find for my needs.

When I was hit, they took care of it in a very timely manner.

I love the insurance, but it was canceled when I was late just one time. I tried to talk and remedy the issue, but had no luck.

They answered questions and were very helpful with saving money and making suggestions.

I love their rates. I haven't really needed to file a claim with them, but I believe they are there for me if needed.

I would have given them a 5, but I received a 25% increase for home insurance.

There aren't many who don't. All insurance companies seem to rip off good senior drivers. They charge way too much if you have one ticket, even if it wasn't in your own car, and a minor accident from over three years ago!

Check your rates and compare them.

I understand that my age is a significant factor, but I don't believe I'm getting a good rate. I typically don't drive more than 50 miles a week, and my car is a 2021 Hyundai Elantra with only 17,000 miles on it.

Find another insurance carrier at a better price.

I once had a question about my coverage and the representative actually laughed at me. Despite that, I stayed with Liberty for over 10 years without any problems - but I never had to file any claims. My policy went up over $900 during my next renewal and I called to ask about getting it matched to what another company offered and they were unable to. I switched over to the other company because they offered me the same coverage for what I had been paying before at Liberty. The price hike (especially when I have never had to file a claim) was way too much to stick around for.

They tried to overcharge me by $487, claiming I needed PIP, even after I provided proof of insurance. It was a terrible experience.

They paid out on a claim even though a third party that left the scene was at fault. My insurance cost doubled due to their incompetence.

The rates are way too high.

They are way too expensive for the coverage they offer and are inflexible regarding discounts, despite an extremely good driving record.

I had a good experience, but I feel that the company should have more flexibility in assisting clients with their policies to avoid losing clients.

I pay way too much for insurance. I have no tickets, but my insurance keeps going up. I pay close to $2000 a year.

I'm not happy with Liberty Mutual. My insurance has been going up by $20 a year, even though I hardly use the car since I'm retired.

It's expensive and the price increases significantly every year.

The prices are way too high. After switching to AARP Hartford, my cost went down by $3,000.

My experience was excellent until I had a claim. After a traffic violation, they cancelled my policy with short notice. When I contacted them, they wouldn't accept the last payment for the policy's natural end date, which was approximately 30 days away. Later the same day, while I was shopping online for auto insurance, one of the potential insurers asked questions about my previous policy. When I went to look it up, they had removed my account. It was as if I had never been their customer from my end user perspective. One of their big marketing campaigns before the big bird emu and 'disgustingly dorky Doug' was 'why get insurance that cancels as soon as you use it'? Thus, they not only lack graciousness at ending relationships, but they're also hypocrites.

It started off okay, but took a turn without me noticing. Now, the price is way more than I can afford. That's not right.

I had to pay a $500 deductible twice for a claim I filed all at the same time. Then, I found out that there was no rental coverage available on my policy.

I switched to save money, but they substantially raised my rate at the first six-month renewal for no apparent reason. I had no tickets, accidents, etc.

This is just another place where I'm spending money that I'm not really using. They always find a reason to increase the policy price, which I don't think is justified given the amount already being spent.

They start out good but raise the rate without notice.

It is the worst company out there. The rates are too high for my liking, they even cancel policies over their own mistakes. I am not satisfied and can't wait to get a new car to switch to a different company.

About 10 years ago, a fraudulent claim was made against me. Despite my insistence that it was fraud, the company still paid the claim. I had been with them for over 20 years, with no claims or charges in the last 5 years. However, they sent a notice that my rates would increase by another 33%. After finding a much better deal elsewhere, 50% less to be exact, I contacted them, but they showed no interest in reconsidering the issue. Consequently, I have moved on.

Their rates are too high and bad. The coverage plans and customer service are mediocre.

I've been with Liberty Mutual for three years now. Despite having a perfect driving record and driving infrequently due to my disability, my rates increase every year! Consequently, I found a much cheaper insurance company for the upcoming year.

I would not recommend this insurance carrier. They initially offer you a lower rate, but increase your payment after a while. After hitting two animals, my insurance premium went up by $50 a month.

The customer service is very unprofessional.

There was no available claims person to talk to and no return calls were made.

They failed to inform us that they had paid a claim and blamed us even though no one was ticketed.

The rate has tripled in one year.

I should be getting better deals on my insurance. I never drive more than 10 miles a day and I've never had a DUI or a ticket. I should be receiving discounts for that! I'm not happy with my plans.

My insurance rate doubled after being with this company for almost two years with little to no reason. There was also no contact or warning that it would be doubling or why.

If I could, I would give them only one star. Unfortunately, their customer service is rude and takes too long to answer questions. They are charging way more for policies than ever before.

Everything was fine until my rate was drastically increased despite having no accidents or moving violations. When I decided to cancel, I had to pay $170 for the remaining balance. I was not notified of a late fee owed when I received the final bill. I would not recommend Liberty Mutual if you're looking to get your money's worth.

The service was acceptable this year, but I'm dissatisfied because they plan to charge me over $2000 more annually. There was no apparent reason for my insurance to increase this significantly, nor was there a reason for it to increase the previous year. It seems like I'm paying for those who don't have insurance, which is why my costs are skyrocketing. At some point, people might decide to forgo insurance due to these uncontrollable rates, which is a concern in the current economic climate.

Beware. They may significantly increase your premium upon renewal without any reasonable explanation.

Firstly, their TV commercials are quite embarrassing. Secondly, their rates are significantly high.

The auto coverage is disappointing! I've been waiting for my refund for a tow for three weeks and no one has been able to assist me with it.

Don't buy the extra stuff they try to sell. They don't cover basic day-to-day mishaps.

The service was mediocre. The rate was steady for the first six months, but then the last month's payment ballooned to an unaffordable amount.

My insurance increased by almost $500. I have no accidents or tickets.

I didn't like how my initial payment to start increased by 42 dollars the next month. I felt deceived.

It's too expensive. The price goes up every year even though I've made no claims.

They increase the price after you've signed up.

Liberty Mutual seems to be making their good drivers and clients cover their financial losses for the bad drivers who should have their policies canceled or denied coverage in the first place. However, this seems to be a common tactic to maximize profits for any insurance company.

Rates increase regardless.

Slow claims approval.

The customer service was horrible and the towing service didn't show up. I found their practices to be deceitful. I learned that my policy was not going to be renewed through another insurance company. This felt like a shameless robbery to me.

Be aware that if you get into an accident, they're going to increase your rates regardless of who is at fault.

They need to offer discounts for less frequently used vehicles as well as for continued loyalty.

There was a very unexpected rate increase in one year.

They raised my premium by $840 in one year, even though I made no claims.

Out of nowhere, my policy rate doubled without any claims or contact with the company.

The cost is too high and there are no offices in Texas. It's also difficult to get hold of customer service.

Shop around before hiring them.

Do some shopping before signing. I am now paying half of what Liberty Mutual charged me for the same coverage.

It was a horrible experience. You charged me for an accident you don't have information on. Then, you left it up to me, the customer, to figure out the reason why.

I had a significant issue when I held my Home Owners policy with them. They kept increasing my auto insurance every time it was due. There was a claim when my ex-wife was in town and borrowed my car. She accidentally hit the side of the garage when she returned it, causing $3,000 in damage. I was unaware that she wasn't insured to drive someone else's car. She paid the deductible and Liberty covered the balance.

I had a bad experience. The agent cancelled my home insurance, which I did not want.

I've had difficulties accessing Liberty Mutual's app and online services due to issues with my email address.

Liberty Mutual was great until I got a new car, and then my rate skyrocketed. They explained that the reason was that if there was a claim, they would have to pay more since it's a new car. So, I am paying for a claim that may never happen.