Is Direct Auto A Good Insurance Company? Reviews From Over 1,396 Customers

They were overall terrible. All they want is your money without really covering your car or accidents. My ex-wife intentionally ran into me, leading to her being charged with aggravated assault with a deadly weapon. Despite having the same insurance company, Direct would not pay to have my car fixed. They were extremely disappointing. I would advise against choosing them.

It's poor and expensive.

I have auto-payment set up, but it gets cancelled every month and my payment increases.

The service was poor and terrible. My information was discussed with individuals who were not me. I was uninformed about my policy and couldn't utilize it when needed. The representatives were untruthful and rude. I expected them to be supportive, but they weren't. They didn't fulfill their promises as they claimed.

They are bad at communication. They tried adding things to my policy without my knowledge. The price of my monthly payment went up four times within the first month. The initial quote was $350 for two cars on state minimum, and by the next month, it was raised to $559.

This was the worst company I've ever dealt with. I paid my monthly bill two weeks in advance and then had to cancel because I moved to a neighboring state and was no longer covered. They didn't refund my full payment even though I cancelled with weeks left on the policy and a prepaid month ahead. I will never use them again!

I feel that they do not assist their customers with their policies. I thought I had full coverage and I pay dearly, but I wasn't fully covered. So, their agency is not looking out for the customer.

They charge way too much. I was paying Direct $260 per month. I found a top provider for $143 per month. That's a big difference.

Very expensive.

It was okay until they wanted to renew my policy for more money per month.

I'm having issues with direct auto pay. It never works properly. When I try to pay, it charges me twice.

After the first 6 months, my policy increased by over $80. Crazy!

They overcharge me every month for my 2015 Suburban. The lowest coverage costs $225 a month.

I don't like it, it's too expensive.

Don't purchase it; they overcharge.

They raised my rates even though I never made a claim, but my monthly payment went up.

I was overcharged, which was not good.

They are high cost and low grade.

They suddenly want to triple my bill, which is not good.

The insurance is expensive and not worth the cost.

It was terrible. I paid my premium for June, but they dropped me without a refund.

Direct may not be a good choice.

They told me the reason for my rate hike was 'because it's a different vehicle.' So, I am changing insurance companies for a better rate.

They quote you one price and then increase it immediately. The agents are very poor. If you pay in the office, they charge a fee.

It's too expensive compared to others. The staff is not very friendly.

Shop elsewhere. They have high rates.

They added a vehicle to my account that I had only called about for a quote. When I noticed this and provided proof that the car was not tagged, they offered me a refund amount that I never received. I spent hours dealing with their representatives who insisted that I had received the credit and it was reflected in my last payments. Strangely, my premium never changed from month to month the entire year. I find their practices questionable.

Their rates are very high.

They are rude and overpriced.

Insurance in general in Florida is terrible. It's too expensive just for basic insurance, costing almost 200 bucks.

Okay, the rates are a bit higher.

There's no grace period.

The prices are way too high.

The payments are too high and I'm not sure why.

They are really not up to the mark because you can't modify your policy on their website.

What an experience! No one would answer the phone.

I have a perfect driving record with no tickets or accidents, yet my rate kept increasing.

They're utter garbage. They took over SafeAuto and raised my rate by over 100 dollars.

Every time I renew, the rate increases.

The customer service is rude and the insurance is way too expensive.

I wouldn't advise anyone to use them. It's very expensive and I still haven't received my ID cards for proof of insurance.

They are too expensive.

The service was poor and the prices were high.

I would advise against choosing this insurance company because they overcharge. Despite not having any tickets for over 10 years and being almost 40, my insurance is still almost $400 with them. This is outrageous. They offer no discounts to help me, and they don't seem to care or try to help. They've even increased my insurance rate. You would think it would decrease since I've been with them for more than a year and have had no tickets or incidents.

It's not good! It's very expensive for people who can't get insurance anywhere else. The customer service is poor.

I was very disappointed. I went online and requested a quote for full coverage and was given a quote that I felt was reasonable. I paid the requested down payment and was told that my policy was in place. However, I later received a mail stating that my full coverage had been changed to liability without any prior discussion or consultation about what I might want to do. They just changed it. When I contacted them and asked why it was changed, I was told it was because my 2020 Kia Sportage didn’t have the auto theft upgrade. I told them no one ever asked me about it, but if that was necessary, I had no problem getting it done. I made an appointment and within two days, it was done. I called to notify them and was told I would have to pay again to put full coverage back on, even though remember, that's what I paid for in the first place. It made no sense why I would have to pay to put the collision and comprehensive back on. It was a total rip-off.

I switched because the service was bad.

My plan was increased from $291 to $388 without any notification, resulting in a change to my policy. I was never provided with a copy of my policy. When I called to inquire about the situation, the representative was very rude.

There should be more manageability in the app for customers.

Having to call and make changes was the worst. Every time I call, I have to pay more because of their mistakes. I needed full coverage on one vehicle and they never kept it like that. I almost lost my car because of their actions, or lack thereof.

They are dishonest because they encourage you to download their Routly app, then raise your rate by 80 dollars more. Then, they direct you to Dynamic Drive customer service because they can't help you.

Very expensive.

They made a mistake on my insurance by adding coverage I never asked for and then refused to fix it. They wanted me to pay and then they would refund. I also never received my gift card.

It was a terrible experience. They quoted me $251 a month for full coverage. They had me install this app, and my children play on my phone during car trips. Now, they expect me to pay $366 this month. I am planning to switch to Progressive at the end of the month. They offer full coverage for $145 without any intrusive app or device to monitor my driving or phone activity. It seems like this company forgets that we have children who play on our phones in the car! I can't wait to leave this company.

I wouldn't recommend purchasing from this company. The monthly renewal was fine initially, but the payment unexpectedly increased from $200 to $400 a month, despite having no accidents. The representative's response was, 'Yeah, companies are taking advantage of the price hikes,' as if that's a normal practice. This is terrible customer service. There are no benefits for being an older, accident-free, good driver. It's just horrible!

They raised my premium despite my excellent driving record.

The customer service is not up to the mark. It seems like they are not capable of answering questions beyond charging you money. There is a lack of competence.

Overpriced.

There is no easy way to provide proof of residency, especially if you are still living with your parents.

They never answer the phone! I have been trying to remove a vehicle from my policy for a month, but they never answer!