Is Direct Auto A Good Insurance Company? Reviews From Over 1,891 Customers

They gave us a much better quote. Efficient, professional, and fair.

Direct is my carrier. I discovered that I need comprehensive coverage.

Awesome and pretty easy.

They're excellent!

Very good and knowledgeable customer service.

Excellent

Good deal.

I really haven't had any correspondence with my insurance company because I haven't had any claims.

Great price, you will save money.

Direct Auto is a reasonable insurance company, and I recommend you to all my friends and family. Thank you so much!

Reps are always attentive.

The current monthly payment for my car is a little less so far, and I have not been able to find a better rate for the current policy I have right now. But I am hoping that I will find a better insurance company for a better rate.

Easy and quick.

So far, so good. No issues yet!

Easy as signing up for anything on the web, simple and straightforward.

Great! Exceptional customer service by my representative Stephanie D.!

Good overall customer service and availability to answer questions.

I really don’t have a whole lot to say. I’ve been with the company for a couple of years and never had any problems. No tickets, no accidents, so really I’ve had no dealings with Direct Auto other than paying my bill on time. They don’t bother me, and I don’t bother them.

It’s the cheapest I can find, so it will have to do. I’m not happy with any insurance company because the rates are too high. My car was stolen once, and now they’ve labeled me as high-risk, so that’s my answer.

I was looking for a 12-month policy. I did my research before contacting Direct Auto. I was given excellent customer service by Mr. Ceaser, my agent.

Direct Auto Insurance company has proven to me that they are one of the best in the area. I am proud to be one of their customers.

It was simple and good value.

Good service.

It's okay. I've just seen cheaper rates.

Compare prices directly on car insurance websites.

I'd tell them to find cheaper options.

I have been working with them for a couple of months, but so far so good.

So far, so good. I'm glad roadside assistance is included with my policy.

Good, except I have to use my phone for GPS once in a while and I'm told I'm using the phone. Otherwise, it's great.

Average still. I became a customer in January, but it took a while before I found someone to talk with. I have since received three quotes for auto insurance, and they were all different.

Fast, friendly, and fabulous!

I wish my insurance was lower.

The lowest rate for full coverage I have found.

A very nice agent helped me set up my account.

It's fast and easy; they'll give you a quote in minutes.

They seem to be good, but they are a bit expensive.

Good Insurance Company

Found them to be very thorough. I inadvertently gave them the wrong start date for my new policy and had to have it corrected. They got on it and had it done the same day. This move saved me $145! Very pleased to be saving $50/month on top of the initial $145.

They’re overall focused on 100% customer satisfaction.

Overall great experience.

Billing needs to improve. They stated they can take ACH withdrawal up to 72 hours in advance.

It was great.

I am very satisfied with Direct Auto. They made things very easy online, and I would most definitely tell a friend or family member about it.

They offer great customer service when locating quotes, but they don't offer GAP coverage. Also, hold times are substantially long and you always have to wait to be transferred to a licensed agent twice, which is frustrating and inefficient.

Affordable.

Extremely nice. Great listeners, and helpful employees.

It's too expensive.

Very, very pleasant.

Ask questions. They have the answers.

The premium is too high for us. We're on a fixed income and the premium takes $361 out of our Social Security check. This makes it harder for us to buy groceries.

Great customer service.

Direct Auto is great to deal with. However, we were able to find a reputable insurance company with better coverage for less money.

The insurance serves its purpose, but it's a bit expensive.

I have received great customer service and would recommend Direct Auto to my family and friends.

The customer service is great! However, if you don't have your policy number, the automated representative doesn't recognize your phone number. Other than that, everything is okay.

The price was good at the start, but they keep raising the rates. I have no points, no accidents, and I'm 62 years old.

Price

The prices I pay for liability with uninsured motorist coverage for two vehicles, I found for the same price at another company with better coverage.

The cost is too high for the state minimum. Plus, there's no coverage for replacement with liability only.

The quote prices were really good.

I had insurance the day I signed up with Auto Direct. My quote was $272 monthly, but days later they changed it and said I had to pay $385. When I called to find out why the price changed, they said it was because I had no previous insurance. I was told to email proof of insurance so they could review it. I did on multiple occasions. They even asked to see my previous coverage from Progressive, and I sent it, but they still never made the adjustment and completely ignored the situation. Days later, they wrongfully terminated my insurance for nonpayment while I was waiting for the adjustment to be done so I could make the payment. I’m not sure what was going on, but it was very unprofessional.

I have had continuous coverage for over 2 years with 3 different companies. Direct Auto gave me a quote, and we started a policy in April. Then, 2 months later, my monthly payment went up by $50. I asked why, and their answer was that since the policy was over 45 days old, they would not accept the proof I sent them after they requested it! Shame on you, Direct Auto. I am currently looking for another provider.

There was a typo. They canceled the insurance and then tried to charge an additional $176.

I didn’t like working with them. The price turned out higher than expected, and they added random services like telemedicine to my policy for a ridiculous amount of money, which I don’t need.

Direct Auto is disappointing! Initially, I thought they were average and flexible. However, customer service representatives were unprofessional and provided false information to get money. They repeatedly assured me that I could change my payment due date, but this never happened. I felt tricked and bullied, and they even lapsed my coverage once, causing me to pay a fee to the state of Georgia. I'm still upset and plan to file a complaint with the state insurance commissioner of Georgia. Georgia is the worst state for coverage for us clients, and I hope changes come to hold these insurance companies accountable for harassing and abusing customers here. Direct Insurance took advantage of me, despite my excellent driving record of over 20 years with no tickets or accidents. I strongly advise against getting auto coverage with this company!

Rates keep climbing. I was told it is because of other people in my area.

Ever since Safe Auto became Direct Auto, they've raised my rates every 6 months.

The quote was good. Afterwards, it wasn't. I didn't get the rate that was quoted or the price. I'm looking for a better price.

They refused to add a car, saying it has a branded title. I called the people they gave me a number for, and they told me it had a branded title. However, I was informed that the title was not branded or had a salvage title. The title was clean, yet they still refused to add the car.

Don't use them. They change the rate based on whether your payment goes through or not. They also claim there are no discounts, then magically come up with some if you say you're leaving.

I inquired about the option of adding an adult child to my policy due to a temporary disability, but my account was flagged for having an adult child living with me, which is not true. I decided to rehab without anyone living with me. Direct Auto insists that someone lives with me.

Terrible and horrible, they just do whatever they want to adjust your policy information. I normally use 6 months as a baseline for my policy so that I can have flexibility. They made it one year. I was paying $37 for liability, and they charged $57. I have a great driving record with no claims for or against me for 5+ years. The rest of the story is even worse.

It's a lot less expensive.

There have been some difficulties with them. The initial quoted price quickly became 300 percent greater. Several calls later, and there are still hiccups.

I was quoted a price for a policy and paid that price. A few days later, I was told I needed to add the other person in my household as a driver. The other person does not and will not drive my vehicle. He has his own vehicle and his own insurance. Because he was added, my original policy was canceled and a new policy was issued for an exorbitant price. As I was unable to afford that, I canceled that policy. I am still receiving a bill for $263.50 for 25 days of use from the original policy. I was notified of the cancellation of the policy by the company but not that a new one had been set up. Also, I was told there was a $50.00 cancellation fee, which I was not informed of when I called to cancel the policy. I was also told that the reason for the outstanding balance was that the other person in the household did not send his insurance information to them. I was not aware that the request was made. Had I known that, it would have been sent. I feel there was a huge transparency issue as well as a communication issue.

Awful agents, matter of fact. I'm dropping it today. My policy was canceled twice due to agent error. I just found full coverage for $110 a month less. I only have liability with Direct, and I believe they are a liability.

I was paying $150 a month, but when I renewed, it was $338 for my renewal and $338 every month.

I didn't like having a $15 late fee for being one day late. I live on a fixed income and can't afford the late fee.

Horrible. Their rates change monthly and they added roadside assistance without my knowledge.

I'm paying way too much and I don't even have full coverage.

They tried to charge me for other drivers in my household even after I supplied their insurance information.

Rates kept rising every new period with no accidents, tickets, or claims.

They're really difficult to reach, and in the 3 months, my rates have gone up! I need to find another insurance company.

While initially offering competitive pricing, Direct has raised my rates considerably. The customer service is overseas, and there is a substantial language barrier, and the connection is terrible. It took me almost 45 minutes to replace a vehicle on my policy. Direct does not have an option to make changes to your policy online. The only thing you can do is purchase a policy online. No customer service options at all. If I had known this, I would not have gone with Direct. I will be changing insurance companies at the end of my policy in June.

I was a couple of days late making a payment, but I made the payment. Then they increased my payments by $150, bringing it up to $598 a month.

Do yourself a favor and just don't. Two months in, they hiked my rates for no reason. I have a signed contract stating what I would pay every month. They are trying to charge me $70 more than that amount per month. I'm ditching them this weekend.

I got a policy and paid for 6 months. One month later, they tried to increase my bill by almost half of what I paid for 6 months, so I canceled. They were supposed to refund the difference, but they have yet to issue a check. Trying to connect with someone in the administration is next to impossible.

Well, I thought I had full coverage because I'm paying a car note, but I found out I'm not, and they didn't tell me. In my opinion, I think I'm paying too much just for liability.

It's not the best for me; they keep going up in price.

Price could be less, but I can't complain.

Very disappointed my insurance went up. I have no tickets or traffic violations in my 32 years of driving. So why did my insurance raise by $16 a month?

My renewal rate increased to more than twice the original price.

The price went up incredibly higher than last year's.

Quoted one price, but they tried to charge much higher. I had to cancel.

I don’t know any other way to explain it, but they didn’t explain anything found on my record, so they raised my rates. Another insurance company reached out, sat down, and explained to me what they saw. The information is absolutely inaccurate, and I have to find an attorney to deal with it.

Direct Auto would not renew my policy due to proof of residency a year after being with them, even though I provided it and had not moved. Prices were very high and continued to increase with each renewal, even though I had no accidents, tickets, or claims.

You provided me insurance at one rate, I provided a down payment, activated a policy, then before my first month of the policy term, you increased my premium with no rhyme or reason.

They're affordable, but customer service is almost nonexistent. I'd send in two documents in the same email, and they'd claim to have received one of the documents but not the other more important, rate-affecting document.

My experience with Direct Auto is okay, but I still feel that I'm paying too much for my auto insurance.

It started out good. I had the policy for a year, and the first thing they do for renewal is jack the price up for no reason. I had no tickets, no accidents, everything was the same. I don't understand why for an old hooptie.

They give you a decent quote at first to get you to sign the policy, and then they will increase it drastically within the first month.

Started at $108, then nothing ever since. They raised it to $155. I am trying to restructure my bills, but this does not help.

I was quoted one price but then billed another.

Terrible! My car is almost older than me, and I’m paying more than for a car that’s only seven years old. Terrible policy, terrible customer service reps who are unhelpful. $15 late fee for being less than a day late.

The monthly cost increased each month instead of staying the same until the end of the premium coverage.

Direct Auto started me at $136 monthly, now it’s $150-160. I want to start again. Not happy.

It keeps going up in price and I'm not sure why.

The price changes every other month with no warning.

When I asked to make my payment a little later, the price of my policy went up.

Very poor because if you are late by 10 days, they cancel your policy. They basically don’t want you to be late at all. Most places allow you to be late by a month and then you pay your insurance along with the late fee. Not here. If you're late, your insurance was due on the third, and you try to pay on the 12th, your insurance is already canceled.

I am very displeased with their app and the ability to update payment information, as it does not allow for changing main payment details.

Their grace period isn't very generous, and they just keep raising my monthly payment.

For people with low income and barely getting by, it's either buy groceries or pay for car insurance, so sometimes I have to go hungry. I mean, $140 is high for liability insurance.

Discount auto is expensive, and only offered liability for $126 a month, a total rip-off.

Direct increases prices to much higher than the quote you see online, and it's false advertising if you ask me because they were the lowest price, but only at the start!

Too expensive, recent rate increase.

I was originally quoted one price, but when I went to finalize, it was double the price.

They changed my premium amount twice within a month. I have a perfect driving record. I would steer clear.

They raise your insurance every 6 months, and not just by a couple of bucks. Mine went up almost $30.

Terrible experience. They canceled my coverage without notification, even though I had paid the policy in full for the year.