Is Direct Auto A Good Insurance Company? Reviews From Over 1,764 Customers

Way too expensive.

My experience was okay until I decided to get a tag. My quote was higher because one letter was entered incorrectly. I feel like it wasn't my fault and I should've received a credit or something, which I did not receive.

I have tried to change my due date to the last day of the month, but they refused to push it, so I am always late.

I was initially told that I would pay $170 per month, but I'm currently paying $209 per month.

They started with a decent rate, then doubled it. They wanted $200 per month for a 60-year-old driver with no accidents or tickets for the minimum insurance! It's ridiculous.

They will report your no-fault accident, and your insurance will go up.

It's too expensive.

If you reside in the State of Michigan or any no-fault state, be prepared to pay a significant amount for insurance.

They keep messing up our premiums. They went from $187 to $525. We called four days in a row trying to find out why, and someone was supposed to call us back but never did. We still don't have an explanation.

They are too expensive.

I had a very poor experience. I wouldn't recommend them. Their prices are high for the coverage they offer.

They are horrible! I was hit by a drunk driver back in June and my damages still haven't been fixed, despite paying $400 a month just to insure my car. I wouldn't recommend them or the general, even if my life depended on it.

Don't go with them. They can't keep their adjusters on the same page and then they cancel policies without notification through email or call.

Consider shopping for cheaper options!

There needs to be cheaper insurance options for people with tickets and accidents.

I consistently faced issues with them altering the price of my monthly payment. Once, they even sent a payment to Marysville, TN, which resulted in me being without insurance for a month. This could have led to serious consequences such as jail time or causing harm to someone. It seemed like there was an issue every month.

It's too much money.

It's terrible. They pretty much make you feel like a liar even when you have all the necessary paperwork to prove your honesty. I would never file a claim with them.

I believed I had a reasonable deal, having paid for full coverage for several months. However, I now feel that I would have been better off without any insurance at all. The company offers paperless billing, but never actually allows you to go paperless to receive the discount. The customer service is extremely disappointing.

Direct Auto is charging me more than many others. I share this information with everyone I can.

My password didn't work half the time, and the app would often restart, causing me to make late payments.

They do not cooperate if you need an extension. Their customer service is poor and the app is not user-friendly.

The cost kept increasing in the short time we were with them.

Don't switch banks while auto-pay is active.

They lie, saying their app checks your trips and your driving on a scale from 1 to 10. I have an iPhone 5 and they said that they give you discounts for better driving, but I still haven't received any discounts. They also tell you they give you a discount for going paperless, which is not true. So, I wouldn't recommend them to anyone.

I can't get a hold of them for updates.

Too darn expensive.

Definitely not a bang for your buck.

It's very expensive. My previous rate in Delaware was $110.

I can get my rate with them cheaper, so they're currently overcharging me by almost $100.

It's too expensive for me to stay with them for two cars, especially when one doesn't even run.

This company has terrible pricing and coverage.

Stick with Progressive or State Farm. Lemonade barely approves anyone, so don't waste your time. Stay away from Direct Auto.

They are great until you need them. Then, good luck.

They will raise your policy before 30 days are up.

The prices are way too high. They are not very flexible on discounts or safe driving discounts.

My experience was less than satisfactory. I was automatically switched from SafeAuto to DirectAuto. Unfortunately, their customer service was not helpful at all. Despite having two 6-month policies and zero driving or traffic incidents, my policy's cost kept increasing. This was for a vehicle that's only used for appointments and occasional store visits. I called to find out the reason for the increase but never received a clear answer. As a result, I discontinued my policy and took my business elsewhere. When I was first shifted from SafeAuto to DirectAuto, there was an approximate $80 increase. The renewal this time was even more expensive, and again, customer service couldn't provide a satisfactory explanation.

I'm not a fan, and the price is high.

High rates.

My car was stolen on May 6th. It's now September 18th and my car still hasn't been repaired.

I've only been back with this company for a short time and I feel like I'm overpaying for the options given. However, most things are overpriced these days.

Check with other companies to compare prices.

The insurance is too high.

I'm upset because the cost increased by $115 in one month.

I believe they tried to sneak in an increase without informing me, which I consider fraudulent.

It's too expensive. We barely get by today and they want to charge a lot.

The payments were changing, so I had to find someone else.

The prices keep going up every year, becoming unaffordable.

The rates are too high.

There is no customer service.

When my previous insurance provider left California, they transferred me to Direct Auto. Unfortunately, my monthly premium was increased from $186/month to $308/month.

They're too expensive if you want full coverage, and they don't allow full coverage for a vehicle over 20 years old, even though it's your vehicle and you're the one paying.

I'm not sure. I felt baited by the low initial cost, which is why I switched from Geico in the first place. They seemed to raise their prices even though I hadn't had any tickets or accidents. Months have gone by since I switched to Direct Auto, and I am now paying them what I used to pay Geico.

Initially, my payments were $200 per month. However, just two days later, they increased to $349. Three days after that, I received a cancellation notice. What's the deal with that?

Why does my credit, and not my driving record, determine my charge?

They are expensive and canceled my insurance without any reason.

Make sure you have insurance history because you're going to pay with Direct.

Absolutely horrid. They promised me credits after two renewal periods, but we found errors and never received those credits. Then, they raised our insurance by another $75 per month without any notice. They also renewed our policy without a single phone call or email asking if we needed anything to change or to review anything.

I don't care for their automated payment method.

I'm unable to get in touch with the agent.