Is Direct Auto A Good Insurance Company? Reviews From Over 1,939 Customers

The customer service is great and the website is easy to navigate.

They switched me from Progressive for a cheaper rate.

Had a great quote.

The customer service is good and they offer competitive rates.

I have not had any problems.

The customer service is awesome, I'm just looking for better rates.

They're always helpful and pleasant.

Direct Auto has been easy to access and use. For some reason, when it came time to renew my policy, my monthly rate went up almost 30 dollars for no apparent reason. That's the only reason I'm looking for something else right now. They were the cheapest until it was time to renew. However, I'm still satisfied with the coverage I have/had.

I haven't had any trouble with anything using Direct Auto.

They kept raising my payment until I couldn't afford it. It was not a good experience at all.

They seem to target people with bad credit, which feels like taking advantage.

Look at the price.

I experienced a flat tire on the interstate and despite having paid for Roadside service every month for years, they were unresponsive. I received a call four hours later in the hot Florida sun, and was told that no one was available to assist me. In addition, they raised rates almost every month despite me having no tickets or accidents. I was paying over $250.00 a month for a Toyota. I wouldn't recommend them.

They are not honest about their affiliations. I recommend looking elsewhere.

This applies to all auto insurers. Having no incidents and reduced driving mileage should ensure more favorable rate changes. Otherwise, we're financing others' liabilities.

The insurance was easy to obtain and the customer service was pleasant. However, their internet functions were terrible when it came to sending requested information; I had to send requests 10 times. My premium was raised by $30 after only one month of having the policy, with no accidents or previous warnings. The prices for liability coverage only are high.

I didn't have any claims, so that's not applicable. However, the cost was becoming unreasonable at $223.38 per month, even though I was on their safe driving program. Every time I got into my car, the price seemed excessive.

I feel like they're okay, but I am paying way too much out of pocket! I think they need to update my policy.

They were not transparent about their pricing when I signed up. They convinced me to add many ancillary products based on discounts, but failed to mention that the policy expense was due to these additional products, not the actual policy itself. Therefore, my first and second months were significantly more expensive than they needed to be, which was very frustrating. Additionally, the insurance itself is extremely expensive for no apparent reason other than I haven't had insurance for a while due to not owning a car. I have no accidents or tickets, and neither does my husband. Yet, we are still paying $300 a month for an older vehicle, and we are in our 40s. I find it absolutely outrageous to pay that much for insurance coverage. Other insurance companies won't even insure us, so it's not entirely their fault. However, the cost of car insurance is just ridiculous.

They overcharged me for insurance, almost 600 dollars a month for a truck. That's absolutely outrageous. My roadside assistance never worked. Just a disappointing company.

Terrible. They raised my rates by 115 dollars a month without even a conversation.

Their rates are extremely high for a person of 60 years with no tickets or accidents.

Their rates are not bad.

The customer service is horrible and the people I have come into contact with are unable to provide me with the explanations I request.

It's way too expensive. I put in a claim and haven't heard from the representative ever since. I do not understand why no one has called me about my claim.

Overpriced.

The coverage is fair, but I was very disappointed when I needed to use roadside assistance and couldn't.

If you choose Direct, you might end up in a potentially bad financial situation. They will hold you responsible if wildlife damages your vehicle.

Way too expensive.

My experience was okay until I decided to get a tag. My quote was higher because one letter was entered incorrectly. I feel like it wasn't my fault and I should've received a credit or something, which I did not receive.

I have tried to change my due date to the last day of the month, but they refused to push it, so I am always late.

I was initially told that I would pay $170 per month, but I'm currently paying $209 per month.

They started with a decent rate, then doubled it. They wanted $200 per month for a 60-year-old driver with no accidents or tickets for the minimum insurance! It's ridiculous.

They will report your no-fault accident, and your insurance will go up.

It's too expensive.

If you reside in the State of Michigan or any no-fault state, be prepared to pay a significant amount for insurance.

They keep messing up our premiums. They went from $187 to $525. We called four days in a row trying to find out why, and someone was supposed to call us back but never did. We still don't have an explanation.

They are too expensive.

I had a very poor experience. I wouldn't recommend them. Their prices are high for the coverage they offer.

They are horrible! I was hit by a drunk driver back in June and my damages still haven't been fixed, despite paying $400 a month just to insure my car. I wouldn't recommend them or the general, even if my life depended on it.

Don't go with them. They can't keep their adjusters on the same page and then they cancel policies without notification through email or call.

Consider shopping for cheaper options!

There needs to be cheaper insurance options for people with tickets and accidents.

I consistently faced issues with them altering the price of my monthly payment. Once, they even sent a payment to Marysville, TN, which resulted in me being without insurance for a month. This could have led to serious consequences such as jail time or causing harm to someone. It seemed like there was an issue every month.

It's too much money.

It's terrible. They pretty much make you feel like a liar even when you have all the necessary paperwork to prove your honesty. I would never file a claim with them.

I believed I had a reasonable deal, having paid for full coverage for several months. However, I now feel that I would have been better off without any insurance at all. The company offers paperless billing, but never actually allows you to go paperless to receive the discount. The customer service is extremely disappointing.

Direct Auto is charging me more than many others. I share this information with everyone I can.

My password didn't work half the time, and the app would often restart, causing me to make late payments.

They do not cooperate if you need an extension. Their customer service is poor and the app is not user-friendly.

The cost kept increasing in the short time we were with them.

Don't switch banks while auto-pay is active.

I can't get a hold of them for updates.

Too darn expensive.

Definitely not a bang for your buck.

It's very expensive. My previous rate in Delaware was $110.

I can get my rate with them cheaper, so they're currently overcharging me by almost $100.

It's too expensive for me to stay with them for two cars, especially when one doesn't even run.

This company has terrible pricing and coverage.

Stick with Progressive or State Farm. Lemonade barely approves anyone, so don't waste your time. Stay away from Direct Auto.

They are great until you need them. Then, good luck.

They will raise your policy before 30 days are up.

My experience was less than satisfactory. I was automatically switched from SafeAuto to DirectAuto. Unfortunately, their customer service was not helpful at all. Despite having two 6-month policies and zero driving or traffic incidents, my policy's cost kept increasing. This was for a vehicle that's only used for appointments and occasional store visits. I called to find out the reason for the increase but never received a clear answer. As a result, I discontinued my policy and took my business elsewhere. When I was first shifted from SafeAuto to DirectAuto, there was an approximate $80 increase. The renewal this time was even more expensive, and again, customer service couldn't provide a satisfactory explanation.

I'm not a fan, and the price is high.

High rates.

My car was stolen on May 6th. It's now September 18th and my car still hasn't been repaired.

I've only been back with this company for a short time and I feel like I'm overpaying for the options given. However, most things are overpriced these days.

Check with other companies to compare prices.

The insurance is too high.