Is Direct Auto A Good Insurance Company? Reviews From Over 1,396 Customers

My experience was less than satisfactory. I was automatically switched from SafeAuto to DirectAuto. Unfortunately, their customer service was not helpful at all. Despite having two 6-month policies and zero driving or traffic incidents, my policy's cost kept increasing. This was for a vehicle that's only used for appointments and occasional store visits. I called to find out the reason for the increase but never received a clear answer. As a result, I discontinued my policy and took my business elsewhere. When I was first shifted from SafeAuto to DirectAuto, there was an approximate $80 increase. The renewal this time was even more expensive, and again, customer service couldn't provide a satisfactory explanation.

I'm not a fan, and the price is high.

High rates.

My car was stolen on May 6th. It's now September 18th and my car still hasn't been repaired.

I've only been back with this company for a short time and I feel like I'm overpaying for the options given. However, most things are overpriced these days.

Check with other companies to compare prices.

The insurance is too high.

I'm upset because the cost increased by $115 in one month.

I believe they tried to sneak in an increase without informing me, which I consider fraudulent.

It's too expensive. We barely get by today and they want to charge a lot.

The payments were changing, so I had to find someone else.

The prices keep going up every year, becoming unaffordable.

The rates are too high.

There is no customer service.

When my previous insurance provider left California, they transferred me to Direct Auto. Unfortunately, my monthly premium was increased from $186/month to $308/month.

They're too expensive if you want full coverage, and they don't allow full coverage for a vehicle over 20 years old, even though it's your vehicle and you're the one paying.

I'm not sure. I felt baited by the low initial cost, which is why I switched from Geico in the first place. They seemed to raise their prices even though I hadn't had any tickets or accidents. Months have gone by since I switched to Direct Auto, and I am now paying them what I used to pay Geico.

Initially, my payments were $200 per month. However, just two days later, they increased to $349. Three days after that, I received a cancellation notice. What's the deal with that?

Why does my credit, and not my driving record, determine my charge?

They are expensive and canceled my insurance without any reason.

Make sure you have insurance history because you're going to pay with Direct.

Absolutely horrid. They promised me credits after two renewal periods, but we found errors and never received those credits. Then, they raised our insurance by another $75 per month without any notice. They also renewed our policy without a single phone call or email asking if we needed anything to change or to review anything.

I don't care for their automated payment method.

I'm unable to get in touch with the agent.

I'm not pleased with the Direct Auto app. It doesn't provide many options for opting in or out of direct payments.

I found Direct AUTO insurance to be very deceptive. I paid what I was quoted for the first month, only to have my rate increased by $150 the second month.

The rates are too high. No, I wouldn't recommend them.

I could never reach the agent from whom I bought the policy. He also never informed me to send proof of prior insurance. As a result, they removed the discount and charged me the full amount. I didn't find this out until a month before expiration. Even though I sent them proof, it didn't matter. My policy increased by $93.

They doubled my premium due to some document issues. Even after fixing them, they still expected me to pay double my premium.

Too expensive.

The policy had a lot of missing coverage. I'm lucky I didn't have an accident during the 6 months I was with them. Now, two months after canceling the policy, they're still charging me.

Too expensive.

Adding additional names to my policy was a horrible experience.

They overcharged me by $100 a month on average.

My experience has been average. I was with Safe Auto when they transferred to Direct and it has become excessively expensive now. Despite always paying on time, my policy never decreases, it only increases.

It's overpriced for the amount of coverage provided.

The experience was terrible.

The service is poor and the prices are high.

They are terrible. I pay for rental coverage in my policy, and when I had an accident, they wouldn't provide me with a rental car. They are not good.

My driving record is perfect, but they have increased rates each year.

It's overpriced for what it offers.

The rate changes from month to month. They provide poor customer service and inconsistent information.

They are absolutely terrible. They charge you whatever they want every month. You can't select your due date; they randomly debit your account well before it, and then penalize you for it.

Too expensive.

They acquired my previous insurance company, and I was unfortunately transferred to them. I pay for rental coverage every month, in addition to paying a significant amount for my overall coverage. I had an accident over the weekend and was left stranded from Saturday morning until Monday morning without a rental car. They are unprofessional and seem to be taking advantage of their customers.

The prices are high.

My insurance is way too high!

It's way too expensive.

I felt that this company was taking advantage of me. I was able to switch to USAA, as a veteran, and receive policy discounts as well as bundle with rental insurance. Initially, customer service told me that my high rates were due to my location. However, the final customer service representative informed me that I had to pay the full balance to terminate my contract. I found this to be unfair and I wouldn't recommend this company to anyone.

I have had no accidents, yet my rate keeps increasing.

I do not recommend Direct to anyone looking for honest car insurance. They may mislead you until it's time to file a simple claim, then you will discover the truth about them.

This company's customer service is not good.

If you feel like being taken advantage of in a less than ideal situation, call Direct General. They'll exploit you.

The price increased without notice.

They keep increasing my monthly payment, which I find unreasonable.

They are charging me too much for insurance.

Just too expensive.

It's not good because it's too expensive.

I would advise avoiding them.

It's not fair to raise the premium on someone who isn't at fault in an accident.