Is Safeco A Good Insurance Company? Reviews From Over 1,015 Customers

The auto rates were acceptable.

They were affordable.

I have really had no issues with them in terms of customer service.

You all were very helpful when I was going through my accident. Thank you for everything.

They were great with all my insurance needs - cars, RV, and home. We moved to a floating home and downsized to one car. The price for just the car went up and they couldn't cover our new home.

I like the two-part payment the best.

Pricing and speed in handling a claim

I had a minor accident and they were right on top of things.

They have been good to me. I'm just checking my options.

They have been good to me. I'm just checking my options.

The rates have gradually increased each year.

Friendly, helpful agent. Spent extra time getting me the best rate. If you want a fair auto insurance quote from a reliable company, contact Safeco.

Great rates, no hassle.

They were awesome. However, after my accident, I stopped receiving bills and didn't realize my insurance had lapsed.

They were good at paying claims.

The prices are very good, but I miss certain features from other carriers. My local agent is becoming lax in her ability to carry out and follow up on calls and simple tasks. I need a dependable agent.

Good company, just comparing rates.

The service has always met my expectations.

They were helpful and I can always count on them.

Full coverage for a low price

Great service

Good company with good rates

They have been fair, except for raising my rate when I was accident-free and ticket-free. I always paid my premium early and never missed a payment. After comparing rates with other companies, I decided I was just as well off with Safeco.

The agent provided excellent service and stood by me whenever I needed to make a claim.

Good customer service.

They did everything I asked of them in a timely manner.

Good service, no hassles.

I've never had a claim, but they increased the rates by about 25% from one year to the next.

They have responded quickly and fairly to any claims I have had.

The coverage provided and the price are satisfactory.

Claims are handled quickly and professionally.

I have very good coverage.

Best rates.

They raised my premium.

I have not had to file any claims during the time I've been with them. I am simply checking for better rates.

Quick response

The quality of service, including claims management and quality of repairs, is impressive.

I liked the agents who worked with me at Safeco.

I'm not a fan of their accounting system. It's weird.

My car was stolen and totaled on 6/28/19, and I still can't negotiate an agreement that isn't a lowball offer. I received two offers within a 2 to 3 week period, but the second one was only $364.00 higher than the first one. I am permanently mobility disabled, and now they are trying to force me to accept their offer. I'm losing everything...

Poor communication and lack of claim handling.

The price and amount I'm being charged

The agent's office would not return phone messages, causing us to get our car insurance cancelled. We left numerous messages over a month-long period, with no returned phone calls. We have moved all our insurance to another provider.

I've never had any claims with Safeco. The price was good at first, but they tend to increase their policies significantly. I have left them before, and they returned after a few years with good pricing. However, after 2 or 3 years, they raised their auto insurance prices by 34% to 43%. I have home, auto, and rental houses with them, so I get combined coverage for auto and homes. Now, I'm shopping around to see if there are any better quotes closer to my last year's quotes. I understand that prices go up, but not by that much.

The policy I had was canceled without any notice, and I was charged full price plus an extra fee for coverage I wouldn't have for the following month. I had zero accidents and a high deductible.

Safeco is expensive.

Their iOS app is a little clunky.

The only issue is that every year the rates increase a lot more than inflation. A 15-20% increase is too much.

They are good with claims, but their rates increase annually until we could no longer afford them.

I'm concerned about the poor customer service I received last year when I didn't receive my homeowner's quote in a timely manner. Also, despite having excellent credit, no claims, and a perfect driving record, my rates increased dramatically.

After comparing companies, their prices appear to be much higher than other companies.

I had to provide my own truck comparables to get them to increase their low-ball settlement amount.

I paid too much, especially for liability only.

They increased my rate by over $30, even though I have a clean record.

I was in a hit and run accident where a car ran a red light and hit me, but they say it's my fault.

My premium went up.

We had problems when our vehicle caught on fire. Our home insurance prices went up by over $200.

They raise your rates before the policy ends.

They provided good coverage, but they raised the rates.

I have no claim experience or other interaction, except for my yearly bill.

You increased my insurance from $800.00 per year to over $1,000.00 per year. That is why!

The rates are extremely high.

The rates are too high.

Too expensive.

They have been slow on a claim my husband filed. I was paying for ultra coverage, which includes new car replacement. So, he was told our car that was totaled would be paid off, but it wasn't. There was no replacement either. I was paying for ultra coverage, so why didn't we get it when my husband had an accident? I have no claims filed. I just pay the bill and expect the coverage I am paying for.

It doesn't pay fair claims.

Yes, it may be too high. I have been insured with homeowners insurance since the 80s. I've never used it, yet it continues to increase in large increments!

The customer service is mainly poor.

Too expensive!

I haven't had any problems, but I think I'm paying too much.

I was hit from behind last spring and it was not my fault. However, Safeco decided to treat the situation as no fault and I was stuck with the deductible.

I would have rated them higher, but they constantly increase rates, even after giving discounts.

Extremely expensive...

They raised rates without notice or explanation.

The rates are too high. I only drive 2,400 miles a year. My last bill was $1,738.87, which is just too much. My car is garage-kept. I would like to stay with this insurance company, but I might have to switch. - Burton Abner

Rates on both car and homeowner's insurance have increased over 25% in the last 3 years with them, despite having no claims, no negative driving history, or changes in the car being insured.

There was a lack of response to my claim after a no-fault accident in which I was rear-ended, coupled with rapid price increases.

Safeco wanted more money for my insurance. I've been with them for over 9 years and I've never submitted a claim or received any tickets.

The customer service was lacking.