Is Safeco A Good Insurance Company? Reviews From Over 1,074 Customers

Please stop raising prices.

They handled everything very smoothly.

It just became too expensive.

I've never had any issues, but I've also never had to make any claims. Everything was done online, and it was very easy.

Don't expect contact from Safeco. Their contact plan is unclear. However, their financial success is a good reason to consider them as a customer.

Very good pay and go.

I'm not looking for new insurance because I dislike Safeco. I'm searching for new insurance because I'm trying to find something at a lower price than what I'm currently paying.

The customer service was not entirely efficient. The information reported was not written down as reported. There was a failure to pass on the correct information to the investigator.

Very good.

I haven't had to place any claims. They're the only insurance company I know of that sends me a check every three months for being a safe driver. However, I'm on a fixed income and am looking for lower automobile insurance coverage. I will be consulting with my Safeco agent. All in all, Safeco has been terrific.

I would advise my friends not to let them persuade you into a policy that you don't want, just because they want to increase their income.

The local agent is excellent.

I had a good experience. I check competitive rates yearly.

We haven't had any citations or accidents, yet our premium continues to increase!

Today, it's excellent. For tomorrow, I have to wait.

They raised premiums without explanation.

So far, it's good.

Excellent.

Quick and dependable.

I would definitely recommend Safeco to my friends.

The customer service is great, but considering the price, it's not worth it. I haven't made any claims for more than 5 years, yet there's still no discount. The auto insurance was higher than home insurance.

I appreciate that I receive money back twice a year for not filing claims. I'm not sure about the hype surrounding insurance for $19-30 a month all over the internet. It keeps suggesting Progressive, but it's not a yearly deal and the prices aren't as claimed.

I've never actually had any experience with them. I got the policy six months ago and never had to contact them for anything. I did it all online, so I didn't even need to speak to anybody. As long as the price is right, I would recommend it to a friend.

I have no issues with Safeco as a company. However, all insurance in Florida is quite expensive, which forces you to shop around at every renewal.

When your auto insurance premium increases through no fault of your own, it's time to shop around for a better deal.

The experience was reasonable.

Good, except it's too expensive.

Ensure that mileage and discounts are applied to your policy.

The company is okay, but the prices are high.

They are okay. It just seems like they don't want to accommodate the fact that we are now senior citizens with no tickets or accidents.

They offer excellent coverage. I just wish our policy didn't increase every year, especially for loyal customers.

They raise the price each year.

So far, they're good, but their rates are increasing like everyone else's.

It's best to have a good or clean driving record to get the best rates.

They provide good service and take care of you when you need them, offering yearly rates.

Everything was great until I retired from the agency and was unable to transfer the policy to myself. They didn't look after a customer who had been with them for over 25 years. This needs to be looked into.

I had a great experience with Safeco. I wanted to stay with them, but they wouldn't allow me to switch agencies or renew my policy directly through the company. If it weren't for this, I would still be with them. I have been a Safeco customer and agent since 1995. When my boss retired me and my policy came up for renewal, I called Safeco directly to see if I could stay with them. Unfortunately, they said no. I had to find something else, which I'm not happy about.

I have nothing to add except that they are like most other insurance companies I hear about in terms of cancellations.

They provide a quarterly statement of coverage and cost.

Great!

The rates have increased and I would have preferred to receive notifications sooner.

I feel like it's just getting too expensive.

It's easy to apply and interact with Safeco. The overall coverage and price make it one of the best companies I have dealt with.

I'm satisfied with their service, I'm just looking for a better price.

Excellent.

A reputable company for meeting your insurance needs.

We were shocked by the increase in our recent yearly policy update. We are currently seeking other quotes.

I have had Safeco for about three years. They have increased the cost each year, even though I have never filed a claim.

The experience was absolutely great until they decided not to renew my policy due to an accident. I felt so betrayed by a company that I had been using for over 5 years.

Too expensive.

A very good auto insurance company.

It seemed good, but I never had to use it. They increased the price by $704 a year, and that ended our relationship.

This is a great company to work with.

I paid too much.

SAFECO has been my insurer since we moved to Las Vegas in 2010. Their customer service has been great. I haven't had a claim against them since my wife was tragically killed in an auto accident in 2014, which they handled magnificently. If their rates hadn't skyrocketed, I'd stay with them.

Good.

I didn't realize that having this insurance is a stain on my driving record. We pay a lot despite barely using our car.

They are good, but they need to be more concerned about pricing for seniors!

I'm a responsible driver, but my rate is still high. I'm considering shopping around to potentially find a better deal.

Great, no issues. I was just checking out all the agencies.

The cost is very high. There is no discount for driving less than 50 miles per week. However, we do appreciate the check for not making a claim.

I'm not happy that I'm paying over $100 per month. My car is a 2013 model.

My insurance has become so expensive that I can't afford it. I'm on Social Security. Both my car and house insurance have about doubled. I'm just trying to find something I can afford.

Safeco currently has the highest rates for me, even though they used to be the lowest. That's why I initially switched to them. However, they have increased my rates from 152 to 251, then to 256, and now they're at 391. I've filed no claims and had no incidents before the hike to 391. I wasn't properly informed of the price jump. Now, they can't explain the excessive hike and don't seem interested in retaining my business. Therefore, I'm switching to Progressive.

The agent applied a discount to my policy that I wasn't aware of, specifically a 'newer system' discount. The underwriting department then sent me a notice stating that if I couldn't produce an invoice for a complete plumbing system, they would need to remove the discount and charge me for it. I feel the agent did whatever he could to secure new business. The initial savings were great, but the latest renewal quotes and the inability to negotiate replacement costs have been disappointing. The rates from different carriers vary greatly. Auto insurance continues to rise even though car values depreciate. Despite having a clean driving record and using the safe driver app, my rates have not decreased. Both my home and auto insurance increased by more than $1,000 each, which is absolutely ridiculous. Claims are another story. I was treated fairly in a no-fault incident involving a treadmill in the middle of the highway. It was listed as a collision, but I had to argue to get the fault tag removed. I also learned that SAFECO keeps a record of claims tied to the VIN from previous owners, which can affect your premium if the claims were made within the last 5 years. It seems to always be about the bottom line, and we are being priced out of our homes and cars due to insurance alone. As for bundled policies, they feel like entrapment because we are unable to negotiate with other carriers where we might get a better deal.

They canceled my homeowners insurance simply because they don't want to do business in CA. It was a horrible experience.

Overpriced.

They are not helpful and will cause you stress if you have to file a claim.

Unsatisfactory.

They do not have 24/7 customer service.

They increased my policy rates by 37% without any clear reason. They consider towing as a claim, which is puzzling since one pays for roadside assistance.

I had no trouble getting my windshield replaced.

Whatever you do, do not accept a policy that you do not want.

The price increases for no apparent reason.

It's the only alternative when you are financially struggling.

I never received a quote. Instead of receiving an email with the quotes, I kept getting calls asking for my information all over again. If you can't provide me a quote with all the information I've already given, then I will consider other options.

I was happy with Safeco until they doubled my rate despite being a great customer and a great driver with no accidents, no tickets, and no DUIs in the last 30 years. So, thanks. Now, I have a new, great plan at an amazing deal.

The price keeps going up.

They are continually raising rates. It seems like someone's not making enough money.

I haven't had a claim, yet my rates increased by approximately 20-30% a year ago. Additionally, my homeowners insurance went up by 65% this year. I'm done with Safeco!

I'm not satisfied with Safeco because my monthly insurance charge is supposed to be $105, but they are charging me $184 and an additional $14 every month.

It's more expensive than other companies, even though the selected coverages are the same. It doesn't add up.

They offer a better rate.

Ensure you receive a notice if your insurance is increasing. We didn't get one and were unpleasantly surprised when the amount was deducted.

Whether the accident is your fault or not, your insurance rate goes up. They may not be the best choice in many ways.

I wouldn't recommend them - they're too expensive.

I was with Safeco for over 20 years and they cancelled my policy over $150!

They increased the premium without any explanation.

I have not had any problems with Safeco. However, my policy rate keeps increasing every time there is a renewal, despite having no accidents or tickets.

I had to take my car to the windshield place seven times and finally to the Audi dealer for replacement of the entire windshield and electronics, as Safelight could not fix the problem. I would never take my car to them for a windshield replacement again.

I live in the Sacramento Valley, and there are wildfires about 100 miles north of Sacramento. Because I have been asked for an assessment of my roof that was replaced with a new 50-year asbestos shingle roof about 20 years ago, I am assuming that Safeco is preparing to stop insuring in California.

It's too expensive, and you can't call them because nobody answers.

I was unable to reinsure my vehicle even though the car is still in the same factory condition following repair.

Last winter, my battery was dead. I called several times over the course of the day, but the estimated time of arrival kept changing. No one ever arrived. My son had to drive to my house to lend me his charger. Once charged, I drove to an auto parts store and bought a new battery. Safeco failed miserably.

They are not helpful in maintaining positive communication with customers.

Why did the price increase every year for four years by $345.00?

I've never had a claim, so I can't comment on the service. However, their rates are no longer competitive.

Most insurance companies are raising the rates every year, regardless of whether your record is clear or you've had accidents or tickets. Every company I've been with throughout my 60 years has increased my policy annually! I'm retired and drive maybe 10,000 miles a year. My wife is also retired and drives perhaps 5,000 miles a year. Despite this, we still can't get a good rate. Of course, we want full coverage because we can't afford to lose what we have due to the reckless drivers out there!

It's too expensive, with no tips provided to reduce the cost.

What I have to pay now is way too much.

I can't afford the premium.

I never had a claim, but they just priced themselves out of my range.

The invoice arrived nine months late.

The rates are ridiculous.

Pricing

Someone reported an accident where they hit me. Safeco did not conduct a thorough investigation, they just paid it and raised my rate. This happened another time too. If they had used the footage from the storefront, they would have known this was a scam. Yet again, Safeco did not investigate and I received a point. Additionally, my roof leaked twice and resulted in mold. Safeco dismissed my claim twice. I am disappointed in this company and would recommend choosing a different one.

They increased my monthly payment from $119 to $178. I am 74, retired, and drive very little. I'm fed up and looking for another company. I've been with Safeco for many years.

Too expensive.

It starts out well, but doesn't last.

I'm on a fixed income. My mortgage just increased by $200 due to homeowners insurance with Safeco. The cost of electricity and utilities are also up, but my income isn't. I am now short by over $500 every month. I'm not ready to move into a senior living facility. It would be great if you could lower the price for my home and auto insurance. I've been a loyal customer for 14 years. The rising costs are putting me in a tough spot. Moving into a smaller place isn't a viable option in my area. My last option would be skid row, but I'm too old for that. Unfortunately, I can't give you an A for affordability.

They charge too much.

They sent me paperwork to fill out, then two days after I received it, I got another letter telling me that I took too long to send it back. As a result, they refused to renew my policy.

They are expensive. They assume you're too lazy to shop around and will automatically renew like most people do.

The rates are too high.

Safeco has raised their rate by 46% in one year.

The agent does not call back after leaving several messages. You must persistently contact the agent to get answers to your questions.

We had a wonderful policy as two seniors on a fixed budget because it was affordable. However, when it came time to renew for another year, our rates were raised by over $500. Absolutely nothing has changed on our driving record, except for us being one year older. It appears to us that seniors with impeccable records are also punished and lumped in with the irresponsible drivers on today's roads.

It was a terrible experience. I spent two days trying to add my new vehicle to my policy, but I couldn't get anyone at the agent's company to answer the phone. Safeco wouldn't make any changes to my policy without going through the agent. I ended up canceling my policy and going with another company so I could get it insured.

I have experienced great difficulty reaching my assigned agent. I finally called an 800 number and reached an agent who was somewhat helpful. Both my auto and homeowner policies nearly doubled without any explanation or prior notice. I am very disappointed and am now searching for a replacement company.

My experience with Safeco was horrible. I had made a claim and was told by the agent that I would have an option to pay it myself or have Safeco cover it. However, I was never given this option and then my rate was raised because of it. When I inquired about it, I received the run around. The customer service was very poor.