Is Safeco A Good Insurance Company? Reviews From Over 1,080 Customers

Excellent.

A reputable company for meeting your insurance needs.

We were shocked by the increase in our recent yearly policy update. We are currently seeking other quotes.

I have had Safeco for about three years. They have increased the cost each year, even though I have never filed a claim.

The experience was absolutely great until they decided not to renew my policy due to an accident. I felt so betrayed by a company that I had been using for over 5 years.

Too expensive.

A very good auto insurance company.

It seemed good, but I never had to use it. They increased the price by $704 a year, and that ended our relationship.

This is a great company to work with.

I paid too much.

SAFECO has been my insurer since we moved to Las Vegas in 2010. Their customer service has been great. I haven't had a claim against them since my wife was tragically killed in an auto accident in 2014, which they handled magnificently. If their rates hadn't skyrocketed, I'd stay with them.

Good.

I didn't realize that having this insurance is a stain on my driving record. We pay a lot despite barely using our car.

They are good, but they need to be more concerned about pricing for seniors!

I'm a responsible driver, but my rate is still high. I'm considering shopping around to potentially find a better deal.

Great, no issues. I was just checking out all the agencies.

Significant price increase! My monthly rate went up by over twenty-two dollars, even though there were no changes in my driving record. I've had no accidents or tickets.

There are several reasons. Number one is our local agent in Tulsa. Her name is Lauren from the Louis Blanch Agency. She's fantastic in every aspect of her professional role. She takes the time to listen and helps with whatever she can!

They are really patient over the phone, and I can change something on my policy online at any time.

Claims processing is worry-free.

You can talk to an agent 24-7.

It's a straightforward insurance. The rates are good.

It's a good company, but it's still kind of expensive.

I have no issues with them, but I do wish it was less expensive.

I have had insurance with them for many years and they have always been very helpful. Their prices were very reasonable, but I just wanted to check out if I could get a better price.

I would give them 5 stars if it weren't for them holding insurance payments so long. Sometimes my insurance payments wouldn't come out of my checking account for 2 weeks or more.

Affordable price, easy to connect.

Pays claims fast

They have been a good company, except for the cost.

I have two policies. Each reflects the account number, but neither shows the dwelling address that these policies cover. I mean, this data is in your system, so why not add the information? Now I need to look, etc. to determine what I paid for.

The price is too high.

Good service. Good price.

Good service, quick response, no issues besides pricing.

I have not had any issues. I have had a great service and experience. I am just looking around for a different price with the same coverage.

Overall, it was an easy experience with okay pricing.

So far, so good. I haven't had any claims. The service has been pretty good in helping me find a policy that fits my needs.

I couldn't make the payment when my car went into the shop.

They've been easy to work with.

Fast and reasonable

I have had the same agent working with me ever since I bought my car. That means my agent has been with Safeco for at least 11 years. When an employee stays with a company that long, it only tells you how great Safeco must be to work for. I have never had any issues or problems that they haven't taken care of right away. I love Safeco.

Excellent customer service

I like the customer service, I just need a better price.

Safeco provided me with the cheapest insurance I could find. My agent was very polite and pleasant to speak with.

They offered the best price.

Whenever I had the occasion to contact them, the service was outstanding.

Safeco was really great. However, their rates kept increasing every year, and I wanted to try and find cheaper insurance.

The rates for house and car insurance increased in 2022.

My car insurance rate increased for 2022.

Slow customer service

Good coverage, excellent local customer service

I've never had issues, I just can't afford the payment anymore.

Competitive price. It's less than all the quotes I've received.

Very friendly technician.

Other than a significant rate increase this year, the service has been great. However, the road service is not reliable. Despite trying to use the road service twice (unsuccessfully), we have had no claims.

I trust Safeco for my car insurance. Their service is excellent, providing roadside assistance and car repair after an accident.

They have good prices.

I got answers to my questions

Good company. I'm looking for a better rate.

Quick response

I was an agent for Safeco for 40 years. I sold my agency and am still with them. I've never even had a comp claim.

The rates are ridiculous.

Pricing

Someone reported an accident where they hit me. Safeco did not conduct a thorough investigation, they just paid it and raised my rate. This happened another time too. If they had used the footage from the storefront, they would have known this was a scam. Yet again, Safeco did not investigate and I received a point. Additionally, my roof leaked twice and resulted in mold. Safeco dismissed my claim twice. I am disappointed in this company and would recommend choosing a different one.

They increased my monthly payment from $119 to $178. I am 74, retired, and drive very little. I'm fed up and looking for another company. I've been with Safeco for many years.

Too expensive.

It starts out well, but doesn't last.

I'm on a fixed income. My mortgage just increased by $200 due to homeowners insurance with Safeco. The cost of electricity and utilities are also up, but my income isn't. I am now short by over $500 every month. I'm not ready to move into a senior living facility. It would be great if you could lower the price for my home and auto insurance. I've been a loyal customer for 14 years. The rising costs are putting me in a tough spot. Moving into a smaller place isn't a viable option in my area. My last option would be skid row, but I'm too old for that. Unfortunately, I can't give you an A for affordability.

They charge too much.

They sent me paperwork to fill out, then two days after I received it, I got another letter telling me that I took too long to send it back. As a result, they refused to renew my policy.

They are expensive. They assume you're too lazy to shop around and will automatically renew like most people do.

The rates are too high.

Safeco has raised their rate by 46% in one year.

The agent does not call back after leaving several messages. You must persistently contact the agent to get answers to your questions.

We had a wonderful policy as two seniors on a fixed budget because it was affordable. However, when it came time to renew for another year, our rates were raised by over $500. Absolutely nothing has changed on our driving record, except for us being one year older. It appears to us that seniors with impeccable records are also punished and lumped in with the irresponsible drivers on today's roads.

It was a terrible experience. I spent two days trying to add my new vehicle to my policy, but I couldn't get anyone at the agent's company to answer the phone. Safeco wouldn't make any changes to my policy without going through the agent. I ended up canceling my policy and going with another company so I could get it insured.

I have experienced great difficulty reaching my assigned agent. I finally called an 800 number and reached an agent who was somewhat helpful. Both my auto and homeowner policies nearly doubled without any explanation or prior notice. I am very disappointed and am now searching for a replacement company.

My experience with Safeco was horrible. I had made a claim and was told by the agent that I would have an option to pay it myself or have Safeco cover it. However, I was never given this option and then my rate was raised because of it. When I inquired about it, I received the run around. The customer service was very poor.

The parent company is Liberty Mutual. The staff is professional. However, they increased the premium without informing us. That's bad.

The insurance is not satisfactory because it is quite expensive for two 2004 cars, costing almost $400.

They jacked up auto insurance by 50% and home premiums by 35% with zero claims, accidents, or tickets.

Search around, it's much too high.

I wouldn't recommend them. They keep increasing your premiums every year. Last time, they cited inflation as the reason, the time before that it was due to RVs, and the time before that because the Dodgers were high.

The underwriter is incompetent. Your staff didn't renew my policy and sent a rude letter stating that I have debris or algae on my roof.

I have been with them for over 20 years, never missing a payment. However, I got sick for a few months and missed two payments. Consequently, they decided to drop me and would not renew my policy. Moreover, they did not inform me that my policy was being canceled.

I switched my coverage because you raised my plan by 43 percent. I am low income, so I need insurance that I can afford.

Safeco did not correct all the damage that was done to my home during a hail storm. They skimped on labor by hiring unskilled workers, none of whom were able to speak English.

This particular discount only lasted for 6 months, after which the price increased. I am currently looking for another insurance provider.

They increased the price without my consent.

My rates have increased twice since I joined them, and I received no notice. They also made a mistake with my account by using the wrong VIN number. I'm done with them.

They are poor at communicating and managing auto-pay.

They raised my rates by over $300.00 a month.

They are canceling my coverage.

I was happy until they dropped me. Two of the incidents were not my husband's fault.

The prices increase too frequently.

Too expensive.

They never answer the phone or return calls or emails.

Raised Premiums

They don't reach out to their customers. They set renewal policies and do not offer to shop around or see if there's a better rate when asked. I work with Prosper Insurance, so it may be Prosper that is the issue.

They increased the payment too high.

The ease of service and filing a glass claim is commendable.

The insurance itself is okay and the price is reasonable. However, the customer service did not inform us when the price increased. Additionally, we have been waiting for over a year to receive our actual insurance cards.

I don't have great coverage for the price.

The communication regarding my claim was very poor.

The billing process is confusing.

The service is very poor. I have been without a vehicle since July because it was towed to their facility, which is far away. No one can locate it and I can't afford to rent a car. I'm very upset and in need of help!

Everything in claims and the claims manager shows they don't care about resolving your problems, just their own. As a customer, I did all the work. John Longley and Kim Rawls did not care about straightening anything out and did not even try. Cynthia Slocumb

Due to a lack of communication, I've been without a car for over two months. I also haven't received a rental due to negligence. The employees are just plain rude.

The rates doubled even though I made no claims. The agent isn't very responsive to me, but is to my spouse.

My car insurance increased by $10 a month for no apparent reason.

Price and customer service

The information is not always accurate.

They told me to get a new roof and I did. They refused to renew my policy anyway. I'm very dissatisfied with their service, or lack thereof.

The agent from this company increased my monthly payment.

I haven't had any accidents in decades. I had an incident in a Walgreen's parking lot where a young man claimed I backed into him. There were no marks from his black car on my white car. I gave him my insurance information, talked to the agent, and then was told it was my fault - even though I didn't even feel a hit. The SafeCo agent didn't act in my best interest, and then added it to my record, increasing my insurance costs. The claim was $700 but the premium amount increased annually by that amount. SafeCo is not an insurance company that works for their customers, which would be us.

The communication is just okay.

Too corporate. I've been with my agent/Safco for over 50 years. Other than writing or adjusting policies, my agent has no authority. Everything else goes to an 800 number. For example, in 2017 we lost our home due to the California wildfires. We had only 20 minutes to evacuate and lost everything. We only had what we were wearing. I called my agent that morning and was told I have to call claims. I called and explained the situation, that we lost everything - clothes, cars, credit cards, everything. The claims person stated 'They would have someone contact me within 24 hours'. I asked what do I do until then. There was no reply. That showed me the compassion of your company. I've been with one company for 50+ years for Home, Auto, and Business.

They raised my coverage by $1,000.00 despite having no claims or citations.

They lied about the driving report to raise the insurance bill, and all their representatives had attitudes from the moment they answered.

Roadside assistance

The website's payment page needs improvement.