Is Safeco A Good Insurance Company? Reviews From Over 1,015 Customers

The agent was helpful and pleasant. He knew his material.

12-month rates

Great rates.

Always there when you need them.

I have no complaints with Safeco. I was only looking to see if rates elsewhere were less or more.

In 2016, I was sitting at a red light, the third car back, when an individual with no insurance hit me from the rear and totaled my Nissan pickup. I was insured with Safeco, and they immediately took up the case. They provided me with the money I was entitled to and helped me get another automobile very quickly. The agent I currently work with is very accommodating and seems to prioritize my best interest. I haven't submitted any other claims for automobiles or homes insured with Safeco that I own. That's why I gave Safeco a five-star rating. However, I feel the rates may be a little high considering my wife and I only average between 5,000 and 6,000 miles per year on each vehicle.

Best rate.

I probably should have given them 5 stars. They have been there when we needed them.

Positive, supportive, knowledgeable staff.

Good rates. Courteous service. Available when you need them.

Everything was fine, until I received my bill. Despite having no tickets or accidents for decades, my premium increased significantly. After checking with new carriers, I found that I could save about $200 a year with better coverage.

Lower premiums for good coverage

Easy to talk to

Raven did a wonderful and professional job with the questions I had. Thanks.

Reasonable rates

The coverage has been great.

I had good service with roadside assistance and claims.

They are very fair and efficient.

Prompt, efficient, and fair. I couldn't ask for a better insurance company. The staff all reach out to you at the time of a serious accident. I would give them more than 5 stars.

They are available and easy to reach! When I call, my questions are answered and there are no long waits to talk on the phone. They are easy to work with during an accident situation and fair with appraisals. They are affordable and honor their customers with respect and kindness!

Good coverage, rates are competitive

Prompt handling of claims

The rates are going too high, despite having no claims ever.

It's somewhat expensive... I'm looking to save some money.

They always took care of me, but they dropped me. Oh well.

They are always helpful and will answer any questions. My auto rate is great. Thank you, Safeco.

They offer reasonable rates year on year.

The service has been great anytime I have needed help.

Easy claim process.

Quality Company, great service.

We were very happy with them when we originally signed up. We are switching due to increasing premium costs.

I've never had a problem with them. I'm just checking to see if I can get a better price.

Very polite, very helpful.

Great customer service

Always good, friendly, helpful service.

I know the agent that represents Safeco. I just wanted to check for a lower rate.

When I had a claim, it was taken care of to my satisfaction.

They were very affordable for the coverage I wanted. Great customer service.

Their rates are lower!

They went above and beyond during my house fire!

The customer service is outstanding.

I really like the service and responsiveness.

Their Right Track program is the best of its kind. It only needs to be plugged into your car for 90 days, and it doesn't beep at you.

The agent is good, but I would like better rates.

Could use lower prices.

Their coverage is good and their services as well.

The rates were compatible until the latest renewal.

I gave Safeco a score of 5 because I believe it's one of the best insurance companies out there. I've explored the market and decided to stay with Safeco. It's the best insurance company, which is why I've been with them for 9 years.

The initial premium rates are low.

The service was great.

Good customer service!

Good all around, looking to save.

The service is outstanding.

Easy to access; however, prices went up.

The six-month rate seems reasonable for the state I live in and my zip code area.

They have always paid claims in a timely manner and have been easy to work with.

I've never had a problem with them, and they offer road hazard insurance.

The service is fast and dependable, although the amount keeps increasing every six months.

The pricing and service are pretty good. I haven't had to experience filing a claim yet, but the service representatives seem willing to help. Therefore, I would guess that a claim, if needed, would be handled fairly. If you're wondering why I am considering other insurance options, I just want to make sure I have the best coverage for the least cost.

The only reason I gave 4 stars is because I wish the monthly payments were smaller amounts.

The agent from this company increased my monthly payment.

I haven't had any accidents in decades. I had an incident in a Walgreen's parking lot where a young man claimed I backed into him. There were no marks from his black car on my white car. I gave him my insurance information, talked to the agent, and then was told it was my fault - even though I didn't even feel a hit. The SafeCo agent didn't act in my best interest, and then added it to my record, increasing my insurance costs. The claim was $700 but the premium amount increased annually by that amount. SafeCo is not an insurance company that works for their customers, which would be us.

The communication is just okay.

Too corporate. I've been with my agent/Safco for over 50 years. Other than writing or adjusting policies, my agent has no authority. Everything else goes to an 800 number. For example, in 2017 we lost our home due to the California wildfires. We had only 20 minutes to evacuate and lost everything. We only had what we were wearing. I called my agent that morning and was told I have to call claims. I called and explained the situation, that we lost everything - clothes, cars, credit cards, everything. The claims person stated 'They would have someone contact me within 24 hours'. I asked what do I do until then. There was no reply. That showed me the compassion of your company. I've been with one company for 50+ years for Home, Auto, and Business.

They raised my coverage by $1,000.00 despite having no claims or citations.

They lied about the driving report to raise the insurance bill, and all their representatives had attitudes from the moment they answered.

Roadside assistance

The website's payment page needs improvement.

I was penalized heavily for one accident (only involving myself) and one speeding ticket (9 over the speed limit). I'm 71 years old and have only had three accidents in my lifetime since I started driving at 16. My Pennsylvania driving record was very good. However, my rates with SAFECO have more than doubled. It's getting too expensive.

They don't provide assistance to customers.

The rates skyrocketed, and they added my permit driver without my consent.

I never received the paperwork I requested.

They keep raising my rates.

They keep increasing my rates, even though I don't have any claims with them. Their service needs to be improved.

Because I can never get a hold of an agent when I call. If I do get through, your agent treats me like they are in a hurry. I never get to ask more than one question.

My rates have only increased. I feel like I'm paying too much.

Their automated answering service is too long and difficult to navigate. I never did get to talk to an agent.

I was under the impression that I had rental insurance. However, they apparently did not add it to my policy. Now, I'm stuck without a vehicle, with two kids, and no way to get to work.

I found a lower quote for car insurance.

The rates are higher, and it's a frustrating process to make policy changes.

They aren't bad, but I can't pay since it's inactive after one missed payment.

Their prices are just outrageously high.

I paid my monthly bill using my husband's card, but they still attempted to charge my account, which resulted in $163 in returned check fees.

Very expensive.

They never call you back!

We believe that we were misquoted on the liability rate for one of our vehicles. When we looked into other companies, the liability premium from SAFECO for that vehicle was over three times more for the same coverage. We believe we were grossly overcharged over a period of several years for the coverage on that vehicle. When we contacted our agent, she said that was the going rate. We asked her to double-check the rate, but she never got back to us. Based on that, we decided to switch to another company, and we were able to save over $3000 per year over what SAFECO was charging us for home and auto coverage. We believe we received bad information from our agent, and in addition, our new insurer has cheaper rates for equivalent coverage. We are very unhappy with SAFECO and our agent at Fourier Insurance.

They took my '81 GMC C5000 off my policy.

The price could be better.

The price is high.

They raised premiums excessively.

Too expensive.

Because they did not assist me during my accident, I did not receive good support.

I have an old truck and I think I'm paying a little too much for your insurance, so I will be looking for another one.

They cancelled my policy over $100, even though I've been with them for 12 years. Now, I'm paying them $2300 a year.

They tried to lowball my previous experiences.

Cost-wise, we don't drive more than 5,000-6,000 miles on the vehicles we use.

For reasons I don't understand, their rate to cover my car was very high.

The premiums are high.

Way too expensive

The price is too high.

I could never get hold of the agent, and they never sent proof of insurance.

They raised my rates.

I paid for full coverage on my RV. I live in Oklahoma where we had 12 days of below zero temperatures which broke my pipes. Unfortunately, you wouldn't cover it. Additionally, we had a power surge that disabled my fridge and they said it wasn't covered. Therefore, I found a better company and will be canceling my policy with you.

Auto insurance is too expensive and I'm not happy with the agent's customer service.

It's too expensive; the premium kept going up.

Lack of communication

There was a 44% rate increase.

You can get a human to answer the phone.

They dropped us after we filed two claims.

Too expensive!

I'm not able to get in touch with a representative. I'm trying to ask questions about lowering my rate.

I have my homeowners, a million dollar umbrella, and had three vehicles. I sold one and they said I lost my multi-vehicle discount. I still have all the rest - 2 cars, house, and umbrella, and I lose the multiple discount. I am now in the process of shopping for another company!

I have been with Safeco for roughly 30 years, currently holding 8 policies at a cost of $6,000.00 a year. I submitted a minor claim and was accused of being untruthful. The claim was denied without any investigation by adjuster Ashley Parsons, from Ventura, California. I requested a written explanation from supervisor Paul Crabtree on two occasions, but received no response. My plan is to move all policies to another carrier and spread the word about the claims handling procedures of the company.

Too pricey.

I would never use this company again. They are never available on the phone.

I've been a customer for several years and they've repaid me by charging astronomical auto insurance rates. The same thing happened to my parents, but with their homeowners insurance through Safeco.

The prices were too high until I told them I was shopping around.

It makes me wonder why I wasted money on full coverage if they're just going to protect themselves and not the customer.

After filing a comprehensive claim, it was too hard to speak to the right person for my questions. I received no help.

They continually raise rates even though I have no tickets or accidents.