Is Esurance A Good Insurance Company? Reviews From Over 1,142 Customers

You advertise the best rate due to cutbacks on paper and such, yet there's more you could do to reduce paper usage and further lower your rates. It just doesn't make sense to me.

Low rates

They increased my price without my fault.

I have always been treated well and my payments have not changed. I have not switched yet.

The representative was friendly, very helpful, and gave an excellent quote.

You've been easy and great to deal with, I'm just looking to pay less.

They have handled my account as expected. I've really only had to use them twice. Once to have my tire changed and once when I was in an accident and it was my fault. They handled the entire claims process from start to finish and all I did was pay my deductible. However, they did increase my premium by almost twice what I was paying before. It went from $92/mo. to $228/mo.

A lower rate

Great customer service.

They gave me the best rates and the purchase process was good, except I had to make several extra calls to complete the agreement.

They provide me with insurance at a good price and never bother me.

The process of getting a policy is easy.

Good, but my insurance increased this last time.

Acquiring my first policy was quick, simple, and came with a good price quote. I would have given 5 stars, but the first renewal, despite no accidents and a good record, came with a 25% increase.

The insurance has always been reasonably priced.

Good insurance, quick and easy to get. The only downfall is the Esurance app. It randomly stops working or won't let you log in.

The ease of buying and accessing my auto insurance

Steady rates.

Best rate.

Good but not great rates. Fantastic customer service.

Their fees and customer service

Good coverage, good service

I've never filed a claim, so I can't give them a 5.

Excellent customer service.

The rates are higher.

Easy, and inexpensive.

Easy to access and they respond quickly to questions and inquiries!

They have always taken great care of me, but the monthly rate has gone up excessively over the last year.

Always great service

No complaints aside from increases in policy premium without explanation every renewal period.

You all have been great. I just think that I'm paying too much just because I had a company work truck for 3 years with no accidents and didn't need to have any.

It's good insurance. I had no problems, I just need cheaper rates.

It's given me the best rates.

It's easy to do online.

Great service, great rates.

The customer service is good, but the policy amount is definitely not.

They were very efficient and prompt when their services or assistance were necessary.

They keep checking on me and sending me alerts. My insurance went down by renewing the service.

The process is good and easy.

The rates keep going up.

I have insurance with them for California and called to get a quote for my upcoming move to Las Vegas, Nevada. They gave me a quote that was three times what I am currently paying. So, I am looking elsewhere. I have found some better quotes with other auto insurance companies. It's pretty frustrating since I have no tickets, no accidents, and have set up automatic payments!

They increase rates for accidents, some of which were not the fault of the owner/driver. Our home insurance through them was also dropped due to a no-fault home fire years back, which was the first and only claim made on any of our homes.

Premium is too much.

I don't like their DriveSense app. It does not accurately record your driving, especially when it comes to braking. There are times when you are forced to brake because of other careless drivers, but the app has no way of measuring that. So, it records it as hard braking, and it goes against you.

They are a great company, but the price for what I was paying for liability was high. Thanks for your services.

I don't understand why my insurance went up.

The full coverage is way too high.

They raised rates for no apparent reason.

My coverage for bodily injury and property damages is too low. My term mileage is also too high, as I only drive 4 to 5 thousand miles at most, not 8 to 12 thousand. The policy also needs to be restructured for drivers.

The customer service isn't good.

There was a lack of communication with my assigned claims adjuster. I had to provide claim information three times to three different employees, but the information was not recorded. Each time I spoke to a different department of the company, I was asked to provide the claim information again.

I meant to give 4 stars. I just think I'm paying a lot for a person who is 62 years old.

You shouldn't raise someone's insurance that much without notifying them. I had Sheila Taylor's insurance company send me a record stating that there were no accidents, no reasons to raise my insurance. I had no wrecks, no speeding tickets, nothing. I don't have to put up with that. There are too many companies out there looking for loyal customers.

The lady who handled my insurance gave me an Oklahoma policy instead of a Texas policy. This mistake forced me to pay another down payment. If I had known this, I would have chosen a different insurance company because I cannot afford another down payment.

The rates keep rising.

The rates are too high.

The rates skyrocketed.

The payment time is inflexible and they are not willing to work with you.

The process of getting to a live representative takes way too long. Agents are not well versed in California law, and it's hard to get a detailed answer. It's only from a supervisor, who are nearly impossible to get on the line.

My insurance has gone up $300 in the last two years!

The rates are continually rising.

They raised my rate.

I only received one quote. All the others included a link where I would need to reenter the information I had already provided.

They cancelled my policy.

The monthly payments are very high and it takes too long to log on.

Non-responsive. Every time I needed help, like roadside assistance, no one ever picked up. There's always a long wait just to get transferred and then they tell you they will call you back. Ultimately, I am not sure what the insurance company does. It never helped while I paid for it.

It's utterly absurd that two individuals with clean driving records, living in the countryside, and driving vehicles that are 11 and 8 years old respectively, should pay the rates we do. Esurance doesn't seem to listen. I complained to them when they sent a tow service whose owner was rude to me over the phone, and the next time I needed roadside assistance, they tried to send the same service. I ended up paying for the tow myself.

The premium increases every 6 months, even with a clean driving record. It started with a few dollars, but the next time it increased by approximately $20. They are charging over $400 for six months of liability coverage (50k/100k/50k + uninsured motorist BI) on a 1990 Ford F150. Despite claiming to be a modern company, it's surprising that I have to call a 1-800 number and go through a lengthy process just to cancel a policy before it renews. Esurance's marketing campaign, featuring Dennis Quaid, seems to have led to increased premiums for customers. It seems they've moved away from their initial promise of passing savings onto the customer. Now, they resemble the larger companies they once criticized. I'm switching from Esurance to Allstate.

They misled me by saying that they would thoroughly investigate claims, instead of just accepting the other party's statement. They raised my rate without explaining the reason.

They increased my premium.

The rates are high.

My policy is so expensive, and I don't understand why. I've had two insurance claims in the past five years, but I was ruled not at fault for both. I can't understand why I'm being penalized for someone else's mistake.

I had to reconsider my rating, dropping it from 2 to 1 star. The reason for this is that Esurance provided me with insurance even though I didn't have a valid driver's license and there was no need for SR-22. I was able to pay for 6 months online without any issues.

I was previously insured even without a driver's license and they covered me without the need for an SR-22. I still have that insurance card in my wallet. Funny, right?

I haven't heard back about my car insurance quote.

Customer service is always very helpful and it offers the best rate. Everything is very simple and easy to do.

I had difficulties with their processing methods when I filed my first and only 'no fault' claim.

Even after a year and a half with the insurance, and every payment made on time, my rates have gone up.

The premium is too high.

I couldn't find something affordable, and the down payment that the brokers charge is very high.

I haven't had much interaction, but I think my quote is too high for the level of insurance that I have.

I was charged a fee for being 2 days late with my monthly premium, through no fault of my own.

The prices are high... my premium went up substantially.

They kept increasing rates.

The website is not the easiest to work with. Customer service was okay, but not the best. Despite making payments on time or early and having no accidents, my rate continued to increase. I found several other companies with better rates for the same policy.

They keep on increasing.

I had Esurance auto insurance last year but switched because they indicated that they no longer provide insurance in Mississippi. I also believe they mentioned that they were not offering homeowner's insurance in Mississippi.

My rate went from $83 to $138, so I switched companies.

Cost of renewal

The price of insurance kept going up.

I found cheaper insurance with more coverage with Allstate, your parent company.

They were always willing to help when I called.

Rates have doubled and continue to rise.

You charged my card twice the amount I was quoted. Then, I received a cancellation notice for non-payment. I have printed out the charges and the notice. Please credit my account for two months.

Their customer service is poor and they don't take responsibility for their mistakes. They deny any fault in the rate increase I experienced, which I believe is incorrect.

Service and rates

The price could be better.

I didn't receive any real quote.

Very expensive! Sometimes, they can have rude customer service representatives.