Is Esurance A Good Insurance Company? Reviews From Over 1,213 Customers

The negative aspect was that they sold our contract to another insurance company. That's the downside.

I was happy until they said they aren't covering residents in California.

Esurance is a very good choice.

I like Esurance because it offers what I was looking for, something that other companies don't have. They provide coverage for anyone driving your car, without having to add them to your policy.

They took care of it all.

I was very satisfied with them. I'm sorry that they're no longer going to be available in California.

This is the best insurance coverage I've ever had.

I've never had a better carrier. It's unfortunate that they are no longer offering services in California.

Very good.

I never used my policy during the years I was with Esurance.

This is a good company.

It doesn't matter. They no longer exist.

Nothing to complain about. Everything is great.

It's great.

I'm very happy! Thanks.

They were great for me.

I liked them, but they kept increasing the price.

I am retired! I've never had any accidents, yet my rates went up instead of going down.

I have been with them for over 10 years and never had a bad experience.

Everything is okay until you purchase a different car, then boom! The rates skyrocket.

Esurance has ceased coverage in California.

It was great when I had it.

I've been happy with Esurance. However, I'm disappointed that they no longer carry auto insurance in CA.

It's unfortunate that Esurance is discontinuing and won't be issuing new policies. I needed new coverage and was referred to Allstate. After being transferred seven times and having to provide the same information to multiple people at an international call center, I decided to cancel my business with Allstate and look for coverage elsewhere.

The price is slightly higher, but I've never had a problem with the service.

Overall, it was a good experience. It was easy to sign up and get the insurance.

Esurance was a great, affordable full coverage car insurance. Unfortunately, they had to switch their customers to a sub-affiliate company for some reason, which charges significantly more than Esurance did.

I was really fond of Esurance. However, when I heard it was bought by Allstate, I wasn't pleased. I had been with Allstate for twenty-five years, but for some reason, they significantly increased my policy. That's when I switched to Esurance and was very satisfied. I would have stayed with them, but I received a notice that Esurance wasn't going to renew my homeowner's insurance. Now, I'll probably have to look for car insurance as well.

I love my insurance, but I can't afford the rates.

Frustrating.

Esurance offers great prices and great value for the money.

Yes

I have had them for two different cars at two different times and have always had good service. They are no longer insuring cars in California, otherwise, I would keep them.

They no longer provide insurance in the California auto market.

I would have continued with them if they had continued to offer coverage. I've had no complaints. However, I've had no claims either.

I'm going to miss them. I wish they would stay in California. I would have never changed insurance companies if they provided coverage in California.

It's a good company. They are just ending coverage in California.

Awesome

I was so happy with Esurance. I'm sad that I will no longer be insured with them.

I was very satisfied with Esurance auto insurance, but they are leaving California.

Very knowledgeable.

I've used Esurance for over 10 years and have never had any problems with them.

Amazing!

The process is good and easy.

Fast, low-priced, varied, and good service.

Esurance has been good to me. The only reason I'm switching is because they are no longer covering vehicles in California. I'm really sorry to go. I have been with them since 2015.

They always answered calls and handled claims expediently.

I'm really going to miss them.

They were great. I'm looking for new insurance because my previous insurance is no longer available in California.

I haven't had to use them much. I feel they charge too much for my limited needs.

My experience with Esurance was extremely good. I would recommend this insurance as one of the best.

It's not available in California anymore.

I have no complaints. I did not have a claim during my coverage. The value for money was huge. I was very satisfied. I was only disappointed that they left California.

Affordable.

I had no issues with Esurance overall. However, they recently stopped providing auto insurance in California. Their affiliate, Direct Auto, was supposed to send me an insurance policy offer similar to what Esurance would have provided. The offer that Direct Auto sent me had a significantly higher rate than what Esurance had previously informed me about. This is why I had to search for a more affordable rate.

I was an Esurance customer for over 20 years until they stopped servicing my state.

I'm not happy with them now, as they are no longer offering insurance in California.

It's way too overpriced.

I have only ever had great experiences with Esurance.

I have been with Esurance for many years and don't want to change, but they are leaving California.

You visit one site, only to be redirected to another, and then another. You have to re-enter all your information repeatedly. This is frustrating!

It didn't save me any money.

All quotes were based on the minimum coverage required by the state of IN. I have two vehicles with different levels of coverage, so I did not receive a ballpark dollar amount that would entice me to speak with an agent. Additionally, some of the agents who contacted me were located far away. I would prefer to deal with someone closer to home.

The insurance is average. It might be worthwhile to shop for better deals.

The rates are too high.

They can cancel your policy at their discretion.

I regret to say that I wouldn't recommend this insurance company to a friend or anyone else. They were not upfront with me and didn't attempt to assist me in any way. I was involved in an accident where my car rolled down into the street and hit a parked car, with no one in my car at the time. It didn't seem reasonable that I was considered at fault. Furthermore, I was disappointed with their customer service as they couldn't provide me with any cost estimates or other relevant information.

I like Esurance, but they don't sell policies in CA anymore, so I have to change.

They no longer provide insurance.

They were satisfactory until my last renewal. I'm parting ways with them because my 6-month premium increased from $684.00 to over $2,000.00 without any claims. They transferred their business to a company called 'Direct Auto.' They're no longer operating in CA.

They are going out of business.

I would not recommend using this service!

It was too difficult and involved way too many phone calls just to get a quote. None of them came close to the advertised $29.00 a month. It felt like just another scam!

You fill out the form and then everyone needs you to fill out another form, never getting a quote.

Horrible, a bunch of lies. The rates are insane and there's no help at all.

I asked for a quote three times and never received one, so I'm not interested at all.

They won't renew my policy in California, which is why I am looking for new insurance.

The representative said he would help me.

Everything was fine until they cancelled all services in California.

I reached out multiple times saying I found a better rate elsewhere and never received a response. I guess they don't want my business anymore!

It's too expensive.

It's impossible to get a hold of them.

I had a horrible experience. They cancelled my policy after I missed just one payment, despite almost two years of timely payments. They refused to reinstate my policy and basically told me to find another insurance policy.

Since Allstate took over, there have been rate increases every year.

I'm somewhat confused by the insurance. I had a collision and suddenly, I was dropped by Esurance. I've been with Esurance for several years, so this is quite confusing.

They will not renew policies in California, so you must change carriers.

They redirected me to other websites, which was not a good experience.

Too expensive.

They increase the price of my policy every six months. It's insane!

It's way too expensive for a young guy. He will be changing as soon as possible.

It's expensive. Consider looking at other insurance companies first.

My full coverage policy doesn't cover the most crucial aspects. Despite my driving history and record, they keep increasing my payments.

They are not available 24/7, which is incredibly inconvenient.

Poor! Too expensive and not helpful.

The customer service and claims handling are terrible.

My bill is much higher than what I expected and was told! I'm not happy and refused to pay the second payment of $200 something dollars. I can get it much cheaper elsewhere!

I was very disappointed. Every month, my payment was deducted on different days and my rates always increased.

Not very good. They doubled the policy amount.

It's maddening! I never received a quote. They just sent me in circles, making me reenter the same information over and over.

I was all excited to save money, but then I received a quote that was over $30/month more than what I am currently paying.

It's better than nothing, and I guess it's more affordable than some options.

The price and inability to insure my new vehicle

The reasons for the price increase are ridiculous and nonsensical.

It's a complete waste of time. All it does is redirect you to another link just to fill everything out again.

They cancelled my policy without informing me.

All of the questions I had to answer on the internet should have been discussed with a live agent.

I received a quote which I was content with. When it was time for payment, the quote more than doubled in price.

Their rates are incredibly high.

They could not lower my insurance.

They increase the price every time I renew.

It's hard to get a quote.

The prices are bad and the calls are annoying.

I'm still trying to get a quote and you're already making me fill out a survey.

They aren't straightforward when answering questions.

The price doubled.

It kept redirecting me to a different company. I would fill out the information and it would send me somewhere else every time. It was a waste of time.

Prices too high.

They raised my rate.

I wanted to change the date of my payment because my payday changed, but I was told no. As a result, I couldn't make my payment and my policy was canceled.

The price is too high per month.