Is Esurance A Good Insurance Company? Reviews From Over 1,213 Customers

I never had an issue with them until they dropped my insurance.

They provide excellent customer service. It's unfortunate that they are leaving California.

I really liked Esurance. I wish they had never left Utah. I would love to have them as my insurance again.

Great and helpful.

I had a great experience and I am so upset that Esurance is no longer covering California.

Professional and fast.

It's a pleasure to work with them, but they are leaving California.

My experience with Esurance was pretty good.

The lady who helped me was amazing.

They are very affordable.

I haven't had a claim, so I can't comment on that aspect. However, they made the insurance purchase process easy.

Great service, products, and pricing.

Convenient insurance and payment options

Best price for my full coverage.

When I first started with them, I enjoyed the low mileage incentive for discounts. I dropped them because they stopped that and the price was a lot higher than what I was originally paying.

They treated me well. It's my bank's fault that I lost my insurance.

Price Range

For the most part, they have great customer service.

The rates are increasing.

I was pleased with their service.

They increase my policy at each renewal. They don't offer much for insuring multiple vehicles with them.

It was great until they increased the price by $56.00 a month without informing me.

They have wonderful customer service.

Cheapest price, best coverage.

Ease and professionalism, but the rate rose 4 times.

The insurance is cheap and good.

Good rates (until a large increase upon renewal even though both cars are now paid off and there are no tickets or claims), and very good customer service!

Because I love their services and they deliver excellence. They have some of the best products around for Michigan State customers. I just love the way they handle us.

Jessica was absolutely amazing. She walked me through everything perfectly.

The representative was able to take care of it in less than 20 minutes and was knowledgeable.

They always handled my questions, concerns, and needs promptly and with very little hassle.

Great prices and customer service.

The coverage is good and they responded promptly to any question or concern I had.

Opening and closing are hassle-free.

I saved $38.00 a month.

I need lower rates.

Always helpful and knowledgeable

There's no loyalty in terms of lower rates.

The service and rates are the best I have encountered.

The insurance rates are good.

I have no issues or problems, I'm just looking to see if there's a better price or more coverage available. My friend pays slightly less but has more coverage. Otherwise, I like Esurance.

It takes too long for towing.

They're good and not expensive.

They are far more expensive for the same coverage compared to other carriers.

The process is easy and cheap.

Good customer service.

Fair rate.

Great company, great rates.

Amazing customer service

I like how it is affordable. I'm going to renew my policy! Excellent insurance.

Because they always gave me the help I needed

The customer care and service are good, but they're not going to give me lower rates after the premium was paid.

Jordan was good and answered most of my questions without too much stalling. I have had a good experience with Esurance for the past 14 years.

They told me they owe me $120.

The customer service is wonderful.

They were the cheapest.

It's so easy to work with them and they're inexpensive.

I tried to lower the rates, but they couldn't match Progressive.

I've been with them for years and they always offer lower costs.

Good service and rates.

The customer service was not good and the prices were high.

They constantly provide me with different information about my insurance, and the cost keeps increasing!

The claim process was long and their adjusters only called when the initial claim was processed. Their adjusters kept changing and their representatives couldn't answer the questions I asked. They gave me the run around. It took almost 7 months for my car to be fixed.

I think I should be getting a better rate.

I got into an accident and still haven't heard from them regarding that. They told me I had to contact the other party's insurance, which is false. They are lazy.

Horrible customer service.

I got into an accident and it took them over 45 days to even look at my claim. Then, after 2 months, they denied my claim and wouldn't return my call.

Terrible service after filing a claim.

They did not explain everything to me when I made some changes to my policy. They certainly didn't tell me it was going up almost $100.

They were nice and helpful.

My insurance increased after 6 months.

They have not updated the list for car inspection.

My experience was so bad. It took them 8 months to declare my car a total loss, and I was paying my loan and insurance all these 8 months.

Ridiculous to work with. I've been waiting on a claim for 8 weeks now.

Everything about it is unpleasant. The rates are way too high and the cancellation fee is just outrageous! I would not recommend it to anyone. The fact that it's not a very popular insurance company and yet charges as much as it does is ridiculous!

I've been with them for a trip and was supposed to get a DriveSense discount. They claimed they gave it to me, but I'm good at math and I know they didn't. They're also very poor at handling claims and refunding money. I had to come fully out of pocket over my deductible.

They kept significantly raising my rates, even after being with them for 18 years.

I paid $352.00 for it.

I have an issue that they can't solve in a satisfactory manner.

It's expensive.

High prices

They don't return calls, they don't respond to emails. It's a complete hassle to file a claim.

I was told my price was locked in for a year. I paid the first 6 months in full. My second 6 months is coming up and my price went up over $100.

The customer service is horrible and the payments are high.

Double billing

Poor communication

Every representative told me something different than the next.

Their customer service is not very helpful.

Very expensive.

They increased my car insurance by $61.00 because I was late with my payment.

They doubled the price of my insurance despite having no claims or tickets.

I haven't had any real problems with them, but the rates are just too high.

The rates and premiums are high.

They keep raising my rate.

Nothing special, one way or another. I just found someone cheaper.

They're too expensive.

I still have not received my $400 refund check yet!

They were not helpful and not knowledgeable.

Way too expensive

Timely in resolving a no-fault claim.

They have been neglecting my comprehensive claim since October.

They want to charge me for switching to a cheaper insurance provider. It's worth noting that they asked for $124 as a leaving fee. With their rate of $360 a month, I could cover four cars and trucks. I wouldn't recommend them as they don't seem to be helpful.

The insurance claim officer had me calling him for months to fill out the claim form for my vehicle to be repaired. I was left to call the other adjuster and do the legwork myself. I will never come back to Esurance.

Bad customer service.

Their customer service is good. However, their tech department is in serious need of help.

It's very expensive for one automobile.

They are not transparent in their pricing.

Drastic increase in rates. It appears that there are other companies with the same coverage and lower rates. I have a good driving record and do not understand why your cost went up.

They didn't notify the DMV that I had insurance, and my car registration got suspended.

The website is hard to use.

They keep raising prices twice a year at every renewal period by at least $40. We are already struggling during this pandemic, so my rate has been raised six times since 2019.

Their prices are higher than others and their customer service

They are way overpriced and raised rates without any warning.

They use really outdated information to provide incorrect policy quotes!

As stated before, the app is very inefficient. It does not record all driving events. The customer service associates who assist you after an accident are less than helpful. It's not worth the trouble to stay. I left for another company that is better equipped.

It's somewhat expensive.

On two separate evenings, I was stranded in the snow and ice. Despite having full coverage plus roadside assistance, they could not send a tow truck to help me take the car to a mechanic. I was told to find my own tow truck. When I did, the tow truck company told me it would be $900 to tow my car to a mechanic 40 minutes away! It was an emergency and they couldn't help me at all, so I changed my car insurance to a different company, State Farm.

They're somewhat inexpensive. However, if you ever have a 'not at fault' accident, they don't seem to care. Their driving app is also poor. I have four trips, two of which are over a week old, that are still calculating. I wouldn't recommend them.

The coverage is overpriced and the 'Drive Sense' app seems to have very select hours of only 2 or 3 days that are considered the 'safest times to be on the road'. This results in losing your driving discounts for the following term for any and all hours that are traveled outside of these very limited 'acceptable' times.

Price and customer service