Is Esurance A Good Insurance Company? Reviews From Over 1,142 Customers

Pretty good until the end when they raised their price.

Joel was incredibly patient and knowledgeable. He made the long call engaging and answered all my questions.

Good price

The service is good, but it's kind of expensive.

Great service, customer service, and reliability when I needed it.

This is the lowest rate I've found so far, $60 per month. If you can insure me for $48 per month, I'm interested in discussing further. I'm 72, rarely drive, and have never had a ticket or an accident. My car is mostly parked in the garage. Can you help? Thanks, Peter Gobos

The price is okay, but I believe I can find better.

I've had no problems with my insurance.

Good coverage

The price is excellent, there's no other competition.

Low and cheap rates.

Cheap insurance

Fair, they provide quotes with one of the lowest costs.

The offers for the different types of insurance best suited for me were given in a straightforward and clear manner. This was the best explanation I've ever received. I'll be a customer as long as I drive. Thank you so much for caring.

Great customer service staff.

I haven't had any issues.

Ease of paying

You have to go above and beyond to get a 5! Esurance has been good, it's just that my policy is expiring and I wanted to get some quotes.

You all have great customer service, but I'm not changing.

They were always there for me.

I'm mainly concerned with price and up until now, Esurance has provided me with the best price I could find. However, my upcoming renewal for our cars had the price going up enough to make me switch - hence 4 stars instead of 5.

They are awesome. A little high priced, but great.

Lowest price among all the major carriers. Great customer service.

Lowest price for a 6-month policy.

Good prices and good service.

They have been great overall; the only issue is a huge rate increase!

Esurance provided me with superior coverage and discounts.

Good customer service.

The customer service is good.

I had one claim over the three years and they handled it quickly and efficiently.

Great customer service, seamless process for claims.

Affordability, great coverage, and customer service

The coverage and the customer service

They are great. I just don't like the part where it tracks my driving because it's always increasing my insurance rate.

Good value, easy to apply, convenient

Good price

Well, I just started with them a couple months ago and everyone is very respectful to talk to.

It costs a little too much.

Great service, fast and easy quotes, online and app options

We have had no problems other than a situation with our

The customer service is polite and caring.

Decent customer service, but rates are a bit high.

Esurance takes care of their clients' needs or problems in a timely manner.

They have performed well, except for the time when a representative informed me that my price would increase because I had to change my due date once.

They have not raised their rates and it turns out that they do have the best rates. I will be staying with them. I guess if it ain't broke, don't fix it.

Good people, awesome service.

Ease of use. Love the rates, great discounts, and impeccable customer service!

Excellent communication and service

It's easy to make payments.

Great service, user friendly.

They were the cheapest I could find, but after 6 months, they became the most expensive.

I wasn't able to get the paperwork fixed concerning removing my daughter from the insurance. I had problems and couldn't get her off the policy.

It's flexible and very nice. Payments are very low.

They are good and every time I call with a question, they are always willing to help me.

They were helpful and patient, no rush.

Great prices

They have been okay, I just feel it's too high cost-wise.

They are friendly and worked out a deal to fit my budget.

They've been mostly good to me, except for the last increase in my premium, which happened after a major traffic violation was removed from my driving record.

Good customer service and low rates

You claim to save money, which people are excited about, but when it comes down to it, you can't save anyone anything. That's my experience. I pay a lot for car insurance but I don't get any discount for not driving my car over 20 miles a day.

It's somewhat expensive.

On two separate evenings, I was stranded in the snow and ice. Despite having full coverage plus roadside assistance, they could not send a tow truck to help me take the car to a mechanic. I was told to find my own tow truck. When I did, the tow truck company told me it would be $900 to tow my car to a mechanic 40 minutes away! It was an emergency and they couldn't help me at all, so I changed my car insurance to a different company, State Farm.

They don't offer senior discounts or discounts for driving less.

They're somewhat inexpensive. However, if you ever have a 'not at fault' accident, they don't seem to care. Their driving app is also poor. I have four trips, two of which are over a week old, that are still calculating. I wouldn't recommend them.

The coverage is overpriced and the 'Drive Sense' app seems to have very select hours of only 2 or 3 days that are considered the 'safest times to be on the road'. This results in losing your driving discounts for the following term for any and all hours that are traveled outside of these very limited 'acceptable' times.

Price and customer service

The customer service is horrible if you are unfortunate enough to have an accident.

My car is getting older, but the rate does not change. It only changed because of the pandemic. I don't understand how a brand new car can have the same premium six years later with 30,000 miles. So, I think it's time to shop around.

Every 6 months, my rate increases.

The rates are too high.

They intentionally cancelled my policy to raise my rates by 30%! They claimed that they don't call customers, but that's not true. They can certainly call a customer when their emails are not being received.

My premium more than doubled.

I'm paying too much.

Getting them to pay off my car after it was totaled was like pulling teeth. They sent the payment to the wrong address. During the three months I was waiting, I had to keep making car payments because Mazda had no proof the car was totaled. I didn't want my credit score to drop any further. They didn't inform me that my rental period had ended until two weeks later, which cost me $500. Had they paid off the car on time, this wouldn't have happened. I provided proof that the accident wasn't my fault, but they lost the evidence. They said they couldn't fast forward the video and because it wasn't in color, they couldn't see the red light. Despite all the cars going north to south being stopped and all the cars moving east to west moving, they didn't accept that the man who ran the red light was at fault. I finally sent them a statement from the police confirming that the man involved was issued a citation for running a red light. He was on his phone, but that didn't seem to matter. It was a mess from start to finish. I had a broken neck and hip, and doing all the legwork was very difficult. Towards the end of this ordeal, no one called or kept me updated. I was in pain and bitter because this accident changed my life. If not for their employee, Shannon Smith, I might have done something foolish. It was the worst time in my life. I'd never had an accident before and this was a shock to my system. I will be leaving Esurance because of how poorly this was handled. I just want to give kudos to Shannon Smith, the only one who was helpful. She deserves a promotion! Thank you, Betty J. Peake

There was no notification of a pending payment due. I had checked at the beginning of the month and it said no payment was due. However, when I checked again later in the month, my policy was cancelled. Also, the customer service is poor. It's difficult to get a hold of a real person and the automated systems are not helpful. I left two messages in the same day and received no response.

I am paying more for insurance than my monthly car payment. I am planning on leaving eSurance before my next payment. Your merger with Allstate was a horrible idea and has provided nothing but headaches.

They don't offer accident forgiveness. Last year, I was involved in an accident where I hit a sign on the highway while trying to avoid a head-on collision. Subsequently, my insurance skyrocketed. When I spoke to a customer service representative, they essentially told me that it would have been better to have the accident to prevent my insurance from increasing.

There are too many problems with calling, and their internet webpage always has issues.

It's impossible to get an agent. Once your policy is over, they lock you out of your policy information.

They raised my rate by $130 a month.

They gave me an unsatisfactory quote for another vehicle I wanted to add. Given the length of time I've been with them, I believe I deserve a better quote, at least to retain me as a customer.

The customer service was bad. I was deceived with incorrect information from the agent I spoke with the day I got my insurance.

Esurance established a COVID-19 webpage claiming, 'We are here for you.' However, when I contacted Customer Service, they were unwilling to assist customers who couldn't make payments on their auto insurance bill. Contrary to what was stated on the page, Esurance did not provide 'Payment Relief'. Here is the link for reference: https://www.esurance.com/info/covid19

I am retired and I don't drive as much as I used to. However, every time I renew my policy, it costs me more and more.

Renewal has been an administrative nightmare! There have been changing requirements, previously included coverages are now excluded, and the flexibility in choosing coverage levels ($) has been reduced. Additionally, there seems to be disagreement among underwriters regarding instructions, and so on.

They continuously raise their rates and the Drivesense discount is a joke.

They raised my auto and renters insurance by $100 per month since I signed up a year ago. I haven't had any accidents, except for hitting my first deer. I find this to be unfair! They never sent a notice or any communication about this increase.

They were there when I needed them.

Dealing with this company has been challenging due to issues with receiving documents that I sent to an email that wasn't working. If it hadn't been for a kind lady who reached out to me, I would have had no insurance. I sent the documents and was told they were received, only to find out they weren't. This issue caused me stress for weeks. However, this kind lady, whose name I will find, took the time to help me and figure out a way to get the documents. She deserves recognition. Apart from her, it's been the worst experience I've ever had with an insurance company. Additionally, I found out my payment would be over $500 a month. The agent who signed me up never mentioned this. Now, I'm worried about how I'm going to come up with that kind of money to prevent cancellation.

There's been an increase in prices.

The service was okay, but the massive price increase for no apparent reason cost them my business.

The premium is still high for those on a fixed income.

They keep raising my premium.

They did not disclose upfront the 10% cancellation/Short Rate fee (unearned premium) charged if I cancel the policy before the term ends. I was charged $199! This is unacceptable!

They keep raising my premium every six months.

Good customer service. However, I dislike when companies gradually increase your rates so you don't realize until it's $100.00 more than it used to be, and you've had no accidents.

Because the rate is too high.

I waited for more than 2 hours to talk to someone for a tow.

My monthly rate keeps increasing each month.

Too expensive.

The premiums are high and they will not cover roof repairs. I would not recommend them to anyone.

I'm not happy with the rate.

The rates increase every six months. Otherwise, the service has been good.

I had an accident where the other person was at fault, but his insurance wouldn't cover my injury or car repairs. My insurance, Esurance, paid for the damages to my car.

I tried to get a lower quote, but they were not very kind because I was already in a contract. They were harsh.

The insurance is unsatisfactory. The cost keeps rising.

There is no customer service.

Their service is terrible. My insurance went up by $140. It makes me think they're biased in Loganville. It's $140 cheaper than staying in Decatur. Ridiculous!

They originally told me I was not at fault for the accident I was in, then never notified me that they changed their minds and found me at fault. Now my insurance through another company is through the roof! $600+ per month!

Rate increase

No motorcycle insurance is available in Colorado, yet the rates keep going up even though I've never had a claim.

They charge high rates with little coverage.

They refunded money back to someone on my policy without notifying me, then expected me to come up with $400 in 2 days. Now, I don't have insurance. The money should never have been refunded in the first place. They are dishonest.

They start off by offering a great monthly rate, but as you go through their sign-up process, they start adding more costs to your rate. They aren't truthful about the ability to switch off their DriveSense app. After installing the app, I was unable to turn it off, so I deleted it from my phone, which is going to cost me even more money!

It's too expensive for the amount I drive.

I had several concerns and customer service was not able to help.

They doubled my rate after the first 6 months.

I've been with you for a long time and haven't received any tickets. I believe my rate should go down, but my premium remains the same. I'm considering finding another insurance provider.

They keep increasing the cost even though I have never had a speeding ticket or an accident that was my fault!