Is Erie Insurance A Good Insurance Company? Reviews From Over 494 Customers

Great!

Generally, Erie is pretty respectable, but premiums rose by 25 to 32 percent in 2024. I'm shopping around, but offers for alternative policies are lacking.

The policy is difficult to understand. The rates are too high.

They handled my claim quickly.

Erie provides excellent claims service if you ever need it, but their rates are fairly expensive. I've been with them for 55 years.

Awesome! They have great customer service.

Erie in Washington is wonderful.

It's OK. I haven't made any claims. The rates were low at first, but not so much now.

Be prepared for them to deduct your money early if you're on an automatic deduction plan.

Overall, it's okay.

Shop for cheaper insurance.

I believe the prices are extremely high for no apparent reason. Insurance companies are promoting all these safety features on cars and then complaining about how costly it is to repair these cars.

I didn't have any struggle when I had a claim and they worked quickly to solve it.

Don't opt for an agent because if they leave Erie, the company will drop you quickly.

Very good.

They are supportive and fast when handling claims.

I have no problems, just trying to save some money.

They had excellent response times when our car was stolen and totaled.

This insurance company is great to work with. They have been very helpful throughout my overall experience.

I love them a lot and love the staff.

Everyone I've ever talked to has been very helpful and kind. They're always available. I appreciate each and everyone at Erie Insurance.

I have had no problems with them.

I had a rate lock, but my rate increased with a new car purchase.

This is the best company with always great people working for them.

This company is okay, but my rates are increasing this month and they never provided me with the new price for my rates.

Erie is adequate but not super flexible. The rates really jumped for my usage, which is pleasure only.

The staff is always helpful and you can set your own due date.

Great service.

Overpriced.

Everything is as expected.

I've been with Erie for about 20 years now. They are great when it comes to answering questions and handling anything that I need. I was only comparing different insurance quotes, but I will be staying with Erie.

Erie is the best insurance company I have ever had. I would still be with them, but they do not operate in Arizona.

Great.

Expensive.

I have been with Erie Insurance for over 30 years. During that time, I have recommended Erie to many people. However, recently, I am finding that I am paying much more for my insurance with Erie than what people are paying with competitors. That's why I'm starting to research other companies and coverage.

Find a cheaper insurance.

We had one claim for a stolen vehicle and every step of the process was met with a good response from everyone we worked with.

Erie was a great company until my car was totaled by a hail storm. They didn't seem to appreciate having to pay out, so instead of sending me a premium statement for my new car, they canceled my insurance. They claimed I didn't pay the premium, then sent me a refund for unearned premium. This left a bitter taste!

They are excellent. We have had them for over 40 years, always with wonderful customer service.

Excellent.

They were good, but their prices are too high.

I've had them for a long time and they have been really good.

Great!

Personable and accommodating. Responsive and available. Mario has been great.

It's good insurance.

Great service, but the price increases after a claim, even after years of service.

It's fine. I haven't had to use it, thank goodness, so I really can't give a real review. Have a great day.

I have been an Erie customer for 25 years. I do feel it's quite expensive. I think I've had one minor accident with a deer, but never a car accident. I believe I should get some kind of lower rates. I'm nearly 60 years old and I only drive 3 miles to work and back.

The price for full coverage insurance is very good. You can't beat paying only $55 a month.

Overall, excellent service.

Great job, try it!

It would have a five-star rating if they didn't keep raising my rates despite never being in an accident.

Over the years, they have always gone above and beyond what I would have expected. They are fair and prompt in handling customer service issues. They have always tailored my policy to meet my needs at a very fair price.

I have been with Erie for 73 years. No problems!

I have not had any problems with them yet.

For the past two years, they have been there for me. Given the current times, I require a rate cut.

The rates are good.

Good rates, easy to deal with

Immediate assistance when needed.

I would have given them a 5 if my rate was a bit lower.

Despite taking defensive driving classes every two years, being a medical transport driver, and having excellent driving skills and a clean record, I found their prices to be very high. I was an OTR truck driver for 42 years, driving over 20,000 miles with no chargeable accidents in my career. I'm not bragging, these are all facts.

I’m not sure if it's Erie Insurance or the Insurance Company representing them that's the issue. At the insurance company, you seem to get bounced around with no knowledge of what's going on. They or Erie seem to feel they can make changes within your policies without your knowledge. Your premiums increase every year without a claim, but when your bill goes up 38 3/4% ($600.00) without a claim, even though they have gone up steadily every year, it’s time to go. When you call in, they say it is beyond their control and blame it on everyone else. Then instead of trying to help you, they try to sell you more! When you tell them that will make your premium higher, then they want you to up your deductible to lower your bill. When you tell them you only want to insure your home for what it's worth, they insist they have to insure it for what it would cost to replace it. I’m not replacing it! You never hear from them until you get your next year's bill in the mail and are expected to just pay it. When I first got my policies, I was told I was being directed to an agent that could help me. I thought this was my agent! I found out 8 years later that this person was just in customer service who set up my policies! I could have done that myself online! When I asked who was my agent, I had never met or heard her name before. My premiums were paying someone’s paycheck that I never knew or heard of or more importantly never met or knew me. An agent is supposed to have an interest in a client and work in their best interest (this obviously is not the case). Is this why so many things are written into policies that do not even pertain to or are needed by some clients? We end up paying for things in policies that do not even involve us! When I was tossed to the owner's son because I wasn’t happy with the rate increase, he was arrogant and the one trying to sell me more or increase my deductibles which still would not bring the price down to where it needed to be. So they lost that policy completely. Insurance is meant to be for comfort knowing you have it in case of a fire or disaster. Not for a claim because you had a shingle blow off your roof. Hire someone & get it fixed! You never hear from them until you get your next year's bills in the mail and are expected to just pay it. Insurance is out of control! You should be able to get a policy written for exactly what you want and need. I don’t want to buy a package with a bunch of things in it that I don’t want or need because it has one thing in it that I want and they say it is the only way it is sold. Get people in the insurance business who are willing to work for the clients in order to get them exactly what their needs are. Yes, I am finding lower premiums on auto insurance as well (which they told me recently I would not be able to do).

I was with Erie for over 20 years and with my agent at Trent Insurance for most of that time. The business was sold and the prices kept increasing. My auto insurance became three times more expensive than my new policy, even though I now have better coverage with low deductibles and an umbrella policy. I had the new Trent raise my deductible to lower my insurance cost, but it still went up by 11%, even though they said it would decrease. It's a shame I had to leave.

I found a company with the same coverage but at a better price.

There was a 48% increase for no apparent reason.

I'm not happy. I was hit from behind twice, a year apart, and somehow I have to pay more for insurance. It's just ridiculous how much I have to pay each month.

The price of the insurance isn't bad, but they're horrible at communicating about a claim. They dragged their feet on my claim. I had to send numerous emails and make a few phone calls just to get my car paid off. It took 25 days when I was told it would take 10 to 15 days max.

My rates kept increasing, despite having no tickets or accidents.

It's good insurance, but I believe I could find it cheaper elsewhere.

They're okay, I guess. They wouldn't sell me full coverage because my car had just a couple of dents, but I still thought it looked good.

Good, but just too expensive.

Not good.

The service is not good, and they are unclear about some policy benefits like 24-hour towing, which is non-existent but included in the policy.

I was a big fan of Erie and my agent, Lisa Brady, until they dropped me when I needed them. I still hold Lisa in high regard.

They were really great until I had to use them. I had an accident, and lo and behold, they dropped me like a hot potato.

They never communicate with you about rate increases.

I don't care how high my rates are, I am looking at different companies.

There were issues with the claims process.

Can't pay via credit cards.

For a pipe freeze claim, I was surcharged a 40% increase in premium for 5 years. At the end of the 5 years, I received no reduction as I was told their premiums for the same coverages had increased by 40%.

In my opinion, Erie is overly expensive as far as coverage goes. However, they did fully cover me when I had an accident. The deductible was deducted from the check I received to replace my totaled vehicle, leaving me with hardly anything to buy my next car. I found this unfair on Erie's part. Their justification was that I had to pay a new deductible with each incident. I don't agree with this. I believe you should only have to pay one deductible a year. Erie seems to bend their rules, which I don't appreciate.

They knew that they were discontinuing auto insurance policies in all of Kentucky, but they insured me anyway just to secure my farm policy.

To be very honest, when I first switched to Erie Insurance Company, it was pretty good. However, after being with Erie for the past few years, I've noticed they're just like all the other insurance companies. They entice you to switch, and then every year your car insurance goes up by $100. These car insurance companies seem like big rip-offs. I didn't pay these kinds of insurance rates when I was a teenager. Now, in my mid 60s, I'm paying a higher rate. What a rip-off!

The premiums are really high. There are no benefits for senior citizens with low yearly mileage.

Last year, Erie was competitive. However, they are raising my homeowners premium by 53% in this year's renewal offer. I'm moving on.

Check what your payment will be.

My rates continue to increase even though my vehicle values are decreasing and I have no claims.

They completely ignore written instructions from higher-ups. Also, agents at the local establishment seem to be dishonest to cover their mistakes.

Erie Your Turn is a good program that rewards you for good driving, offering $5 per week in gift cards. I had fairly good experiences with their roadside service. The premiums were good for 3 years, but then they increased by 90%.

They increased the price without any warning.

The adjuster, Gess, who handled the claim was very unprofessional. This is the reason I will cancel my insurance with Eri. He also was not available to answer the phone on Fridays.

I love you all, but I don't understand why my insurance went up.

I had them for years with no complaints. Then, all of a sudden, with no warning, my rate goes up by $50 a month. Nobody has an explanation, nor was I notified. I haven't had tickets in over a decade and I have a new car with all the safety bells and whistles. So, why is it so much?

I was with them for over a decade and they decided not to renew my policy because I used my roadside assistance twice a year.

The increase in price is not compatible.

They claimed I didn't pay for two months, but I did.

My agent was always there for me.

Your rates are not satisfactory. My insurance got canceled through no fault of my own. I didn't realize this until I was looking for my new cards. After 30 years with Erie, they removed my policy and my rate went up. Now, I am considered a new customer.

I have been with Erie since 1987 and the premiums that Chester Pendergrass Jr. and I have received over the years are ridiculous. We have had no accidents, yet we are considering other insurance options. We are never late with our payments and pay once a year, the same with my homeowner's insurance. After Myra left, the person who took her place could not explain the significant increase in our premiums. We have been loyal customers for a long time.

I've been with them for over 30 years and they just raised my rate by $120.00 a year! I'm currently looking for another insurer.

Their cost was just way too high for a retired person.

They will not cover the damage to my truck that was caused by my wife backing into it.

They raised my rate.

I had a bad experience with the discounts when I went from insuring 2 cars to just 1. I will be looking for another insurer.

I never received a notification that my policy was about to be canceled. I had paid 90% of my quarterly insurance bill and needed an extra week to pay the rest, which was less than $200. Unfortunately, life happened and I forgot to send in the payment. They never sent any notification, no letter, email, or phone call to let me know that my policy was about to be canceled. When I realized that I had forgotten to pay, it was a Saturday and no one would be in the office until the following Monday. I went on the website and paid what I owed immediately, but my policy was still canceled and I had no insurance for an unknown period of time. I admit that I made a mistake by not remembering to pay on time, but I had paid the majority of my bill. The least they could have done was call or email and try to get ahold of me so I could give them what I owed.

They dropped my insurance after a few minor claims, despite me having a policy with them for 13 years.

It's just a numbers thing. I'm looking for a better price, and they won't provide one. I have a very good driving record, and I should be paying less than what I am currently.

They gave me a quote and had me cancel my insurance with another agency. I signed papers for insurance, only to receive a call back two weeks later. They informed me that their underwriter did not approve me with Erie and that I needed to find insurance within 24 hours because this policy would be cancelled. This call came late in the afternoon. The next day, I spoke with a representative named Candy who told me that I couldn't speak to the underwriter. However, she claimed she had spoken to them and found out that I had a cellphone violation from 2015, which was a significant issue and the reason for my denial. Now, I have a lapse in insurance because I can't find an affordable insurance agency at the moment. I'm still looking. I would not recommend doing business with these people.

I've never had to use the service except to pay my bill, as I am accident-free. However, the monthly payment is somewhat high.

They canceled my insurance policy without any reason.