Is Bristol West A Good Insurance Company? Reviews From Over 613 Customers

The prices are way too high and the representatives are not polite or knowledgeable. I, along with others I know who have Bristol West, are currently considering switching insurance companies.

This is the third month with them and since day one, they have been increasing my insurance every month! I'm not sure if I'm going to pay them for this month.

I tried to make a payment of $300, but it wouldn't accept it and wanted me to pay $635. A week later, I tried to pay $600, but again it wanted me to pay $900. So, I started to look at other companies.

They were $130.00 more per month than my current carrier.

They are a poor company. They don't take care of their members, they overcharge, and don't support the policy holder during a claim. Their customer service is also very poor. I would give them a 0 all around. Thanks.

The rates are high.

I found them to be untrustworthy as they promised to lower my payments after being with them for six months but did not fulfill their offer. Thanks for letting me share.

I'm upset because they didn't lower my rates after being with them for six months. Now, after a year, they want to increase my payments.

The premium is always changing.

Prices/renewal prices

They keep raising my price.

My rates doubled upon renewal after being with them for over a year. I had no tickets or accidents and had been in good standing. Their response was that it was due to inflation.

Chelo, the claims agent, is so unprofessional.

They cancelled my policy.

Rates

The local agent was unprofessional and rude. In addition, I'm a senior with a safe driving record, driving less than 50 miles a week. I have no claims, tickets, or even a question. I paid yearly. Then, at renewal time, my rate increased. They gave no reason other than it being Covid-related. Yeah...sure.

The premiums are a bit high.

Lack of investigation.

It was cheaper.

I'm giving three stars only for the service. I didn't like it because when it came time to renew my policy, they charged me the premium but didn't renew my insurance. They just took my money, but my insurance isn't active even though I've already paid the premium that's due.

They did not provide the coverage I needed and the price was astronomical.

Their customer service, availability, and offerings are impressive.

They charge a lot of money and they don't really seem to know what they're doing.

Apparently, the premiums rise regularly.

They changed my rate without informing me.

I almost never received any email or mail from them. I don't know much about my insurance policy and when I tried to call customer service, their options were limited.

My payment went up when they said it would go down. This is not good for me as I am a senior.

The customer service was unsatisfactory. My wife attempted to change the due date to be earlier than the 8th of every month, but they wouldn't allow us to do so. Whenever we had questions about our insurance, we were met with a busy tone on the phone. My wife receives disability benefits every month, and she wanted the insurance premium to be deducted on the first of every month.

They aren't bad, they just need to lower the payment.

Too expensive, hard to contact, didn't like the attitude of the person I spoke with.

Customer service was hard to reach and insurance rates were extremely high.