Is Bristol West A Good Insurance Company? Reviews From Over 715 Customers

I would advise against using this service if at all possible. Unfortunately, I had no other choice.

They raised my price even though I lost 5 points and had a major accident. I found coverage for a year that is less than what I was paying for 6 months with Bristol West.

The original prices quoted were never accurate. The policy price increased twice within two months and the processing fee is ridiculous. You're better off going to a higher quality insurance company. I was quoted $115, then it went up to $125, now it's $190. Go figure.

They are overpriced. I had an accident claim against another client of theirs and they only wanted to cover 60% of the accident, even though I was not at fault. Therefore, their claims process is not satisfactory.

They are significantly overpriced. They increased my monthly payment without informing me. These are just a few reasons why I am very displeased.

Don't choose this insurance unless you can afford to pay the entire six-month premium in advance.

I wouldn't recommend Bristol West to anyone because they're too expensive. Moreover, when you contact customer service to remove a car from your policy, they tell you that your policy rate will increase instead of decreasing.

It's not the best, but it's the cheapest I've found considering the issues on my Lexis Nexis.

It's too expensive, but they do have good customer service.

If I could, I would give them zero stars. I'm significantly overcharged for insurance every month. They've given me an astronomical deductible. I don't have a rental car because the person handling my current accident case never answers her phone or returns calls. I've been with them for a long time, and this is by far the worst experience I've had.

Finding affordable auto insurance was challenging. The prices kept increasing. I tried three different policies, and the same thing kept happening.

Their premiums are way too high!

It was inexpensive, but if you were an hour late in making the payment, the policy would get cancelled and you would be charged a $45.00 late fee.

Their prices are too high.

It's been a terrible experience. I paid both my policies in full, yet they decided to charge my bank account and then cancel my policy without notifying me. This has really messed up my finances for the past year. My car insurance has climbed from 116 when I first signed up with them to 183 now.

I am not pleased. The prices are too high. I have a clean defensive driving record and full coverage shouldn't be so expensive just because I live in California.

The outrageous prices they quoted me when I was trying to get my insurance were downright laughable.

They overcharge! Be prepared to be on hold for a good 45 minutes if you ever call them. My advice is to choose another company.

The insurance is overpriced.

The roadside assistance is unbelievably terrible.

The prices are too high, with multiple increases even for an excellent driver.

My payments are constantly increasing. I'm 42, with no accidents or tickets ever. I'm driving a fully paid 1999 Nissan B2500. Basic coverage costs me $168 a month. I've been with them for over 3 years.

They didn't try to retain me as a customer or lower my bill.

They didn't give me any unnecessary strife about the car I insured.

Too expensive.

For starters, I made the down payment on the fourth of August and then they said my payment is due on the fourth of every month. Before I could call, they tried charging me a late fee. This was the second month and now in the fourth month, I still have problems with them! I need a new insurance company.

It costs too much.

The prices are way too high and the representatives are not polite or knowledgeable. I, along with others I know who have Bristol West, are currently considering switching insurance companies.

This is the third month with them and since day one, they have been increasing my insurance every month! I'm not sure if I'm going to pay them for this month.

I tried to make a payment of $300, but it wouldn't accept it and wanted me to pay $635. A week later, I tried to pay $600, but again it wanted me to pay $900. So, I started to look at other companies.

They were $130.00 more per month than my current carrier.

They are a poor company. They don't take care of their members, they overcharge, and don't support the policy holder during a claim. Their customer service is also very poor. I would give them a 0 all around. Thanks.

The rates are high.

I found them to be untrustworthy as they promised to lower my payments after being with them for six months but did not fulfill their offer. Thanks for letting me share.

I'm upset because they didn't lower my rates after being with them for six months. Now, after a year, they want to increase my payments.

The premium is always changing.

Prices/renewal prices

They keep raising my price.

My rates doubled upon renewal after being with them for over a year. I had no tickets or accidents and had been in good standing. Their response was that it was due to inflation.

Chelo, the claims agent, is so unprofessional.

They cancelled my policy.

Rates

The local agent was unprofessional and rude. In addition, I'm a senior with a safe driving record, driving less than 50 miles a week. I have no claims, tickets, or even a question. I paid yearly. Then, at renewal time, my rate increased. They gave no reason other than it being Covid-related. Yeah...sure.

The premiums are a bit high.

Lack of investigation.

It was cheaper.

I'm giving three stars only for the service. I didn't like it because when it came time to renew my policy, they charged me the premium but didn't renew my insurance. They just took my money, but my insurance isn't active even though I've already paid the premium that's due.

They did not provide the coverage I needed and the price was astronomical.

Their customer service, availability, and offerings are impressive.

They charge a lot of money and they don't really seem to know what they're doing.

Apparently, the premiums rise regularly.

They changed my rate without informing me.

I almost never received any email or mail from them. I don't know much about my insurance policy and when I tried to call customer service, their options were limited.

My payment went up when they said it would go down. This is not good for me as I am a senior.

The customer service was unsatisfactory. My wife attempted to change the due date to be earlier than the 8th of every month, but they wouldn't allow us to do so. Whenever we had questions about our insurance, we were met with a busy tone on the phone. My wife receives disability benefits every month, and she wanted the insurance premium to be deducted on the first of every month.

They aren't bad, they just need to lower the payment.

Too expensive, hard to contact, didn't like the attitude of the person I spoke with.

Customer service was hard to reach and insurance rates were extremely high.