Is Bristol West A Good Insurance Company? Reviews From Over 690 Customers

Great so far and reasonably priced.

Great and affordable.

I was very satisfied purchasing my insurance. However, I kept receiving text messages about quotes afterward.

Great! Positive!

I'm quite satisfied with Freeway Insurance. They have addressed all my concerns, including canceling my policy when my truck was in the garage for two months!

They provide great customer service. I would recommend them if you're trying to find insurance.

I haven't encountered a single problem.

Excellent.

The price for the insurance is a bit high considering I have a 2009 pickup. I feel the range is too high.

I need glass coverage without my $1000 deductible.

The service was professional.

They are very expensive. I need to look for less expensive insurance.

I'm grateful for the auto coverage when I needed it.

Great experience when needed.

I don't have any tips to share.

Easy

They are good professionals.

They're the best.

My experience with Bristol West was minimal, but positive.

They are hard to get in touch with.

They were there when I needed insurance, but the cost was high. Wow.

The customer service is fantastic, but the pricing is high.

I was very satisfied with Bristol West, except I have not received an insurance card in the mail like I do from other insurance companies. So, what gives? I need a card.

I don't understand why the full coverage on my vehicle increased by over $100.

Ok.

I would highly recommend them to all my friends and family.

They are good. Go to them.

My insurance is $45.00 more expensive for the same coverage.

They work with you when your finances are tight.

Absolutely great.

I wish they had better rates and kept their word.

Bristol West is very good at understanding people and their problems. They are accommodating with late payments and keep you informed about when your payment is due. Their customer service is excellent overall. I appreciate Bristol West and its coverage.

Overall, great service. The price got too high.

Their prices are a bit higher. They don't offer roadside assistance, which, considering what they charge, should be included in the price.

The agents are nice, but the price seems high.

It's a great company. However, the renewal price increased significantly.

Ease of online policy access and purchasing.

The rates were good.

They had the best deal.

Amazing customer support.

Great customer service.

They provide us with good full coverage insurance, but it's too expensive.

Fast and affordable service from very nice people.

No problems; always available. Thanks!

Inexpensive and fast

They are helpful, polite, and offer good rates.

Excellent customer service.

Good customer service, I just wish their price was a little bit cheaper.

No issues and good prices.

Good service.

It's great. I just want to see if I could pay less.

Reasonable pricing and great customer service.

Good rates and fast service

Bristol West refuses to speak with me directly, instead they communicate through an agent who just doesn't seem to understand. My driving information is incorrect and I need this to be corrected urgently.

They add $15 to your bill every month before it's due.

They started out good but suddenly decided to raise their rates. I was paying $70.00 a month, then it went up to $94.00. That is why I am looking for another company.

Overpriced! Continues to add charges monthly.

It took forever to get the policy through as their online program is way too complicated. I have heard almost nothing from them, especially about why the policy price has gone up 50% since signing up a few months ago. Not at all happy with this company. I will be looking for a change.

I wouldn't recommend getting insurance with them. The representatives aren't truthful, and the insurance policies are overly expensive.

They reduced my coverage and the price went up. I have a low mileage Mercedes-Benz and a 2017 model.

They provided me with a quote and charged me twice on consecutive days. When I confronted their agent, nothing was done about it.

I don't recommend them. They ask for too many unnecessary proofs.

Too expensive.

Too expensive.

I've never had a claim, but the policy is expensive and keeps increasing.

They issued a policy in my name and permitted an individual, who was insured on my previous policy with me, to sign my name electronically. This allowed him access to my personal information. He falsely claimed that we were married, even though I have never been married to anyone. Despite my numerous attempts to correct this misinformation, they have not updated my policy. I am not satisfied with Bristol West.

They only provide you with two tow truck calls during your entire policy before they start asking for more money. I would not recommend getting a policy with Bristol West.

They were very expensive for the coverage they provided.

The price keeps going up.

At first, everything seemed fine. However, I was enrolled in autopay without my consent. They then wanted to charge me either $72 or $70 to remove it.

There is no consistency. You get a different answer when you talk to the next person. Notes are not always put in the file, even though you ask. This has happened more than once.

I'm still waiting for my policy and cards. My policy was canceled because they hadn't posted my check in a week. It's been two weeks since my last call to straighten out my policy and payment plan. I'm not even a little happy with Bristol.

I don't like it. They recorded the wrong information for my car. I ended up paying for someone else's car for two months. Granted, I should have double checked, but I never had this issue before.

I've always paid around $48 to $52 a month for basic liability, which is within my budget. I never had any issues with Bristol West until October 2024 when they took $100 out of my account. In September, a month earlier, I paid $49. Then in November 2024, my premium was at $74. I'm on a very limited budget and only get one check a month. I have never had an accident or gotten any tickets ever! I told my agent I simply can't afford much and she reassured me that because my credit is excellent and I have an excellent driving record, my policy will stay the same.

For my 2004 car, I was paying $252 a month, which was a sudden increase from $191. State Farm seems to be a better option, so it might be worth shopping around.

It's not as recognized as Farmer's or other well-known brands, but it performs similarly.

Overpriced.

Esurance was great, but it's no longer available in MI 48202.

I'm disabled and only drive one mile a day to drop off and pick up my daughter. Last year, I was paying $100 less. Despite having no tickets, accidents, or any other incidents, I'm now paying $179 a month, which seems excessive!

It's so bad. My insurance has been increasing for almost 2 years. This is why I'm going to switch to another company.

The policy is expensive and provides low coverage.

They didn't send email notifications, even after I requested them for two renewal terms. They overcharged me for one car on a multi-car policy.

The cost for car insurance and fees is average or perhaps a bit too high.

The price is too high.

The cost is way too high!

They wouldn't let me cancel my policy.

The good part was their customer service. The bad part was that I paid a premium for six months and didn't miss a payment. However, three months into it, they wanted to increase my premium and have me pay another premium. My monthly payment started out at a certain rate, and the new one that they offered was up by $50. This is the reason why I transferred out, so I wouldn't go with Bristol West.

The price is way too high for basic coverage. A replacement is needed.

Don't even waste your time with this company. They will try to get as much money out of you as possible. I had to have full coverage on my car and they charged me $498. After I spent 6 months paying on it, I got to renew my policy and they increased my insurance to $572. Now, I'm with a different company and I only pay $200. Don't waste your time with Bristol West.

I only have one tip for a friend considering Bristol West: don't even consider them. They are the sketchiest company I have ever worked with. Stay away from Bristol West Insurance.

It's too expensive.

The customer service is very poor.

They are not customer-focused. They are not personable and very cold.

I thought I had found insurance that I could afford and that fit within my budget. However, I later discovered that Bristol West had raised my premium by $152 without consulting me. They claimed that GEICO wouldn't provide them with a copy of my declaration letter. Instead of contacting me about this issue, they simply increased my insurance rate.

The rates are way too high.

The cost is uncompetitive.

I think they are expensive.

Don't pay these people for anything. They give you the run around and don't assist you in any way.

Personally, I wouldn't recommend them.

I never received the refund that was owed to me.

I'm still waiting for my refund. It's been 4 months.

It's too expensive for the coverage provided.

They don't provide roadside service.

Their rates are exorbitant. I find the policy too expensive.

I wouldn't recommend Bristol West for your insurance. They have very poor customer support. They put you on hold for 30 minutes and never get back to you.

They raised my price even though I lost 5 points and had a major accident. I found coverage for a year that is less than what I was paying for 6 months with Bristol West.

The original prices quoted were never accurate. The policy price increased twice within two months and the processing fee is ridiculous. You're better off going to a higher quality insurance company. I was quoted $115, then it went up to $125, now it's $190. Go figure.

They are significantly overpriced. They increased my monthly payment without informing me. These are just a few reasons why I am very displeased.

Don't choose this insurance unless you can afford to pay the entire six-month premium in advance.

I wouldn't recommend Bristol West to anyone because they're too expensive. Moreover, when you contact customer service to remove a car from your policy, they tell you that your policy rate will increase instead of decreasing.

It's not the best, but it's the cheapest I've found considering the issues on my Lexis Nexis.

It's too expensive, but they do have good customer service.

Finding affordable auto insurance was challenging. The prices kept increasing. I tried three different policies, and the same thing kept happening.

Their premiums are way too high!