Is Root A Good Insurance Company? Reviews From Over 513 Customers

Too expensive and overrated.

My payments kept increasing and I ended up paying twice as much as I am now.

The claims process was horrible. They wouldn't cover my daughter's accident because we hadn't added her to the policy. When she got her license at 18, our insurance rate increased significantly, so I assumed they had automatically added her.

They charged me for canceling my policy. It's a rip-off.

I had a driving score of 9 out of 10 with them, but my rate continued to rise despite having no claims or tickets.

My experience with Root has been extremely negative. My daughter and I have been careful and diligent about adhering to the driving test. However, in situations where one or both of us are not driving, or when my toddler grandson uses her phone for videos in his car seat to avoid distracting her, we are penalized. As a result, my insurance rate is exorbitantly high. I will be looking for another company that doesn't take advantage of its clients.

In the first six months, it was easy to use and affordable. However, after the first six months, the price of my insurance almost doubled, going from $164 up to $284 a month, with no explanation.

I wouldn't recommend Root. They increased my rate by $200 a month without any valid reason. I have no tickets or accidents, and I even passed their 'driving test' with a perfect score. In my opinion, Root doesn't seem to be a fair choice.

The service is terrible and expensive.

I have had Root for 5 years. It seems like every time I turn around, my insurance is going up. I started out paying around $52 a month, now it's up to $125 a month.

The rate started off decent, but after the 'trial period', it increased by over $300 for my monthly rate. It seems they use this as a strategy to charge more. They make you think you're getting a good deal on insurance, only to double the price later using any excuse to extract more money from you. If I could, I would give them a 0/5. I advise against giving this company your money.

I have an excellent driving record. That being said, I started out at $62 per month. Over a period of 3 years, it gradually climbed up to well over $100, with no claims, no tickets, and no accidents. It's a scam. They lure you in with a cheap rate, then significantly increase it.

The price was good at the beginning, but it was horrible upon renewal.

The customer service was really poor. I had a representative on the phone, but I couldn't hear him because of someone singing loudly in the background. I had their insurance for 4 1/2 months but had paid for 6 months. When I canceled my policy, they only refunded me $191 out of almost $700. Considering I only had the insurance for a couple of months, this seems very unfair.

The price you pay for the first 6 months is decent, but when it's time to renew, it goes up by $50-$70, even if you have no tickets or claims.

Everything was good until the policy price kept increasing. When I called customer service to ask if I could lower the price of my policy, they told me there was nothing they could do. So, I left. They made no effort to help me.

They are the worst. There's no way to contact them and they are just good at taking the money right away.

There isn't a customer service number to speak to a live person, and the chat support is hit or miss.

It's quite disappointing. My rate went from $186 to $206 in just a month. I wonder how they expect a person on disability to afford that.

The adjuster behaved unethically after a claim was processed. We were rear-ended in a hit and run accident. My husband sustained a back injury and had to use the personal injury protection (PIP) that we pay for. However, the adjuster categorized the accident as a collision and our rates have increased. I have been trying to contact them for the past 2.5 years, but they won't respond.

Too expensive.

I pay too much for only liability insurance when I need full coverage.

It seemed great at first, but then my cost increased significantly every year. I just switched to a company that used to be too expensive because they are now saving me $70 a month on my car insurance. I started out paying $75 a month with Root and ended up paying $150 a month. That's nearly double in just two years! I will not recommend them to anyone.

I can never get in touch with anyone and the customer service is unsatisfactory. I am considering giving my business to another company.

I've never once been able to speak to an actual human.

They are so expensive.

I wouldn't recommend them. They were great from the beginning until last month, a period of over 7 months. But all of a sudden, the rate I have been paying for full coverage ($112.00) is now the rate for state minimums, and they have raised my monthly payment to $378.00. I have no accidents or tickets. So, they are shady at the very least.

Too expensive.

I pay $360 a month simply because my credit isn't great.

Way too pricey.

Getting a hold of customer service is very difficult and the service is quite expensive.

Good roadside service. That's about it.

It's expensive. They are constantly increasing the price.

They are charging me $300 a month, and I've only had one accident. I've asked for an itemized bill to understand why I'm being charged so much, but they have adamantly refused. I am currently reaching out to a lawyer. Their customer service is an absolute nightmare, incredibly rude, and, in my opinion, extremely ableist.

The prices increase without any reason or explanation.

The cost of auto insurance kept increasing every month and has become unaffordable.

The cost of insurance keeps increasing.

Their rates are high and they keep increasing my bill at renewal. I never see a decrease.

The lack of discounts is disappointing. I've been driving for a month, received a 9.5 driving rating, and my price is still over 160 for liability? No.

The price has doubled since my initial sign up.

I believe rates should only be raised based on driving records, not credit scores.

I'm not happy with their price. It has gone up and I'm paying way too much.

Unreliable and expensive rates.

How can they just raise people's rates for no reason upon renewal? This is pure greed!

Cost increases and no discounts for good drivers

They keep increasing my rate.

The rates are expensive and constantly increasing, even though I barely drive 100 miles a month.

Every renewal, my policy went up even though I didn't have any tickets or accidents. It's very hard to get in touch with representatives.

They increased the price by $50 and provided a made-up explanation.

They fool you into thinking they're reasonably priced, but after you've been with them for a while, they ridiculously raise the price.

Even though I had roadside assistance, when I broke down on the highway, I had to make several calls over the course of an hour and they were never able to send anyone. They also charged more than a local tow company. They said I would not be charged until the tow was completed, but they charged before they even attempted to send anyone. I should not have been charged at all since I had the coverage. When it was time to renew, the premium increase was nearly $100 more per month. It was not worth it at all.

Prices continue to rise with every renewal, even without any tickets or claims.

At first, they were the cheapest. However, after a year of coverage, the premium was significantly higher. There was no reason for this since there were no accidents or tickets. I switched and saved hundreds a month.

As a senior citizen, I don't drive every day. However, each time my policy is renewed, the rate increases, even though my income does not.

The rates increase for no apparent reason.

Because it keeps going up in price.

Most things have to be done in the app instead of over the phone. They have high rates for tenured customers.

My insurance keeps increasing without any explanation. We have clean driving records and only carry liability.

They keep raising the price.

They raised the insurance price without informing me.