Is Root A Good Insurance Company? Reviews From Over 1,598 Customers

They kept raising my rates without any warning or explanation.

It's okay, just a bit high.

So far, it’s been a great experience.

It's been easy.

Pay attention to whether collision coverage is added when starting insurance on the app.

Overall, it was pretty good. However, they did not communicate well at all when they deemed my car totaled. I had to find out from a salvage auction website that my car was totaled, which was not cool. There were too many different people and departments involved in the process.

I feel it could be a little lower than what it is, because I barely drive.

It's expensive, but good.

My experience wasn't bad. Root was great insurance when I needed it. It was the cheapest at the time. However, since then, I had sold and purchased a used car. I went from a 2000 Mustang to a 94 Ford Ranger. I felt my policy should've been cheaper. However, even at the renewal period, the price stayed the same as if I was still insuring a sports car.

It's good, but they don't offer extensive coverage.

The customer service is very low.

They are easy to deal with. However, they could use a better iPhone app.

No complaints.

I have had no problems with Root Insurance.

Overall, they are great. They could offer individual coverage for each vehicle instead of applying the same amounts to all, but the payment process is very easy. Changing, adding, or removing vehicles is also simple. I've had a great experience with them so far. I would highly recommend Root.

It's cheap for us and we love it.

They may increase your premiums upon renewal.

Great company, but high premiums.

They give people a chance, despite the bad.

They were very friendly and helpful, and they offered the cheapest rate I could find for my car. It's a very hard car to get actual low rates for. If it wasn't for the price, I would have stayed with them.

Tracy's is great for drivers with a less than perfect record.

I'm here to stay.

It starts off as a deal, but just like every other company, the rates creep up every year.

The coverage is good and my overall experience has been positive. However, I don't like that the app drains my phone battery.

Everything is great.

Root is fast and it's the only company that gave me a quick quote.

I was a former customer of Root and I have returned.

As far as insurance goes, it's about the same as what's on the market.

They were okay until they raised my payment by $60.

The rates are high.

Good rates

Payments have been manageable for me, around $50-60 per month since I’ve had Root. I've never had a problem!

So far, I like Yell, even though they increased my insurance rate.

They really don't have a lot of coverage to offer.

Zero hassle. I've never had any issues. They communicated very well.

Their price at the beginning

I was happy with Root until they increased the renewal rate by 120%, due to my environment, not because of something I've done. I was very disappointed at the end of the service.

They are good, but their prices just went up too high.

I just wish my price was lower.

I gave 4 stars because everything is good, but the price.

Inexpensive

Excellent insurance price and excellent customer service.

Awesome quick response.

I have used them for a couple of months and haven't had any bad experiences.

You can't talk to a live human.

So far, so good. Hopefully, rates will continue to go down.

Ease of use and great price

They are expensive.

Best price.

Cheap, affordable, and easy to use!

They're a good one, they're just a little high for a driver of my experience.

The quote was different from the rate. I'll probably switch after this policy is up.

They are the cheapest and offer roadside assistance.

Others can't come close to your prices.

Because of how simple it was to get insurance with them and the great prices they offer.

Great price and customer service

Great, fast, quick service when we needed roadside assistance.

The roadside assistance and good people

Good coverage.

My rate is increasing, otherwise, it would be a 5.

Everything was fine for three renewal cycles. When the fourth came around, my policy price increased by nearly $300. The reason stated was "new or unknown violations or incidents." There was absolutely nothing that was not disclosed when I started this policy. When I attempted to speak with customer service, I was told "this is just our best and final offer."

The rates go up without reason.

I don't recommend them. They have very bad rates for simple cars. I have a 2012 Honda Pilot, and they want to charge $415 a month for a little above state minimum coverage. Very bad rates, especially in times like these where everything is expensive. Insurance should never be that expensive for an old car. Now I'm paying $180 with a different insurance company for the same coverage.

I had to contact them three times to get it corrected, and they tried to increase my rate by $75.00.

Very mediocre, now they want to raise my premium from $197 monthly to $244. I am 72 years old; how can this be possible? I need help to be able to afford automobile insurance.

At first, it was good but now it's really expensive.

Stay away. They have high prices and poor coverage. They raise rates at renewal time.

Overall, they're decent, but they increased my rate without explanation.

There is no flexibility in coverage and the insurance is high.

The price for a 6-month policy is outrageous at $750, and I've been informed that it's going up to $850. I have never had a claim or ticket in the 50 years I've been driving. I would stop driving for that price.

My experience with Root has been horrible. When you start with Root, they let you install an app on your phone to monitor your driving. Your discounts are supposed to be based on this, but I've never received a discount and my price keeps increasing. I wouldn't recommend this to anyone. Also, due to some financial difficulties, I paid my insurance about a week late, which led to my policy being canceled. I understand this, but I paid it on the 3rd of March and they're telling me my insurance is due again on the 18th of April, which makes no sense.

The rate was so high that I found a better deal elsewhere. Despite having a good driving report, the price was actually $10 more than originally quoted. It did cover me for my ride home after buying, but considering it was a $1000 car, the insurance cost was 20% of what I paid for the car per month. Despite them tracking my driving and acknowledging that I'm a good driver, there was no discount, and the price was $10 more. I ended up going back to Progressive.

I did not have a good experience with Root. Someone hit my car and they didn't want to pay what it was worth to fix. They only tried to give me $1000. It costs at least $4500 to fix.

I had no accidents, but my rates skyrocketed.

My experience was such that they quoted me one price, and then it went up by $150 without any prior notification. I'm switching to another provider. Have a great day.

It's mediocre at best. However, the roadside assistance has come in handy multiple times.

It was very good until the rates kept going up when it came time for renewal.

Root is too expensive. I'm switching to Direct Auto. Root doesn't compare to them. I'm going to let all my social media followers know as well. Please stop your aggressive campaigns!

I'm not happy with the new rate at all.

They'll start you out by having you pay a small amount. Then, they'll raise it by $50 without any notification.

I made some referrals but received no discount.

Their rates are way too high.

They just kept raising the price. It went from $40.00 a month to $115.00! I didn't even file any claims!

Too expensive.

They just have high rates.

They were great at first, but then they raised my premium for no apparent reason.

My experience was alright. However, Root doesn't provide the option to pay earlier if you set your payment for a later date. If you do so, they send a letter stating that your policy has been cancelled, even though their website allows us to postpone the payment date by a few days. After 6 months of being with Root and having no accidents, my insurance increased by over $60. I recently switched to Progressive, a well-known insurance company, and got full coverage with a $500 deductible for $120 less. Root was charging me $2500. It's disappointing because they're supposed to help with lowering insurance costs.

After my first six months, my policy increased by over $100 a month. It went from around $520 to $630 a month for two vehicles.

Don't choose them. Their rates increase even with a 9/10 rating.

This is a horrible company, not a real insurance company. After I was hit while parked, they put me at fault and increased my rates. They are always increasing rates. The coverage provided for the price is poor. They have absolutely no customer service. This company feels like a total scam.

It was good. However, I didn't appreciate the price hike, so I switched and now save over $100 a month.

Roadside assistance takes over 2 hours and customer service is rude.

They raise rates arbitrarily without any reason.

They raised my payment and won't work with me to lower the price. I haven't had any tickets, claims, or accidents.

I honestly liked Root until I saw how much my premium increased every six months. It almost went up by almost $100 this last time, so I had to cancel.

I have had no bad experiences with Root, but others have told me they have.

They are very expensive.

The customer service is poor.

I added my wife to the policy several times. My rate even changed due to adding her. Yet, she was never listed on the insurance card. Their rates in Virginia were excellent. However, when we moved to Indiana, which has no areas that have no-fault accidents (unlike Virginia), my rates went up. I feel they did this because they could. They no longer considered me a new customer, so they didn't offer discounts to existing customers. I'm not saying they won't work for some people, but they were not a good fit for us.

Too expensive.

Horrible pricing.

I believe you should explore other options before considering Root.

I have no tickets, no DUIs, no points, and have had insurance through Root for a long time. I should get a discount, but I never do. I have no claims, no tickets. They can do better than they do.

Their app is terrible. Customer service is even worse.

I hope that they become what they claim to be. Unfortunately, they are not there yet. Customer service and transparency in engagement are key, and they need improvement.

I needed insurance and Root provided it. It is way too expensive, but what can you do? Until my car is paid off next year, I'm stuck.

I haven't submitted any claims, yet my payment increased by $46! When I inquired, Root informed me that the increase was due to my state raising rates. I have since purchased a new policy with Progressive for $146.

They are expensive.

Root is entirely too high. I would never recommend it to anyone.

I don't like autopay and the letters I receive if my payment is late, which can't be late when it's autopayed.

I didn't have the money at the moment to get the best policy. So, at the time, I settled for good insurance instead of the best policy! What I was totally unaware of is that I am stuck on their liability policy! I cannot move it up. I have never heard of a company having a time limit on upgrading your insurance policy?

The customer service did not communicate well. On my first renewal, they raised my fee by almost $100 without any explanation.

My payments have never lowered. Each 6-month renewal is constantly going up. I have been late and reinstated, but that's still crazy.

Root was a rip-off. They charged me unnecessarily and it was very expensive.

No, they frequently change their prices.

Terrible experience! They increased my insurance premium every month, not to mention at every renewal.

They required us to create a new email address just to take the driving test. We were also informed that they become unresponsive when you file a claim. This is confirmed by BBB reports.

Just watch out, they may raise prices unexpectedly and quote you something else.

It can be affordable, but as far as communication, flexibility in due dates, and coverage options, it's not the best.

The rate has increased drastically, which is very disappointing.