Is Root A Good Insurance Company? Reviews From Over 1,600 Customers

The service is terrible and expensive.

I have had Root for 5 years. It seems like every time I turn around, my insurance is going up. I started out paying around $52 a month, now it's up to $125 a month.

The rate started off decent, but after the 'trial period', it increased by over $300 for my monthly rate. It seems they use this as a strategy to charge more. They make you think you're getting a good deal on insurance, only to double the price later using any excuse to extract more money from you. If I could, I would give them a 0/5. I advise against giving this company your money.

I have an excellent driving record. That being said, I started out at $62 per month. Over a period of 3 years, it gradually climbed up to well over $100, with no claims, no tickets, and no accidents. It's a scam. They lure you in with a cheap rate, then significantly increase it.

The price was good at the beginning, but it was horrible upon renewal.

The customer service was really poor. I had a representative on the phone, but I couldn't hear him because of someone singing loudly in the background. I had their insurance for 4 1/2 months but had paid for 6 months. When I canceled my policy, they only refunded me $191 out of almost $700. Considering I only had the insurance for a couple of months, this seems very unfair.

The price you pay for the first 6 months is decent, but when it's time to renew, it goes up by $50-$70, even if you have no tickets or claims.

Everything was good until the policy price kept increasing. When I called customer service to ask if I could lower the price of my policy, they told me there was nothing they could do. So, I left. They made no effort to help me.

They are the worst. There's no way to contact them and they are just good at taking the money right away.

There isn't a customer service number to speak to a live person, and the chat support is hit or miss.

It's quite disappointing. My rate went from $186 to $206 in just a month. I wonder how they expect a person on disability to afford that.

The adjuster behaved unethically after a claim was processed. We were rear-ended in a hit and run accident. My husband sustained a back injury and had to use the personal injury protection (PIP) that we pay for. However, the adjuster categorized the accident as a collision and our rates have increased. I have been trying to contact them for the past 2.5 years, but they won't respond.

Too expensive.

I pay too much for only liability insurance when I need full coverage.

It seemed great at first, but then my cost increased significantly every year. I just switched to a company that used to be too expensive because they are now saving me $70 a month on my car insurance. I started out paying $75 a month with Root and ended up paying $150 a month. That's nearly double in just two years! I will not recommend them to anyone.

I can never get in touch with anyone and the customer service is unsatisfactory. I am considering giving my business to another company.

I've never once been able to speak to an actual human.

They are so expensive.

I wouldn't recommend them. They were great from the beginning until last month, a period of over 7 months. But all of a sudden, the rate I have been paying for full coverage ($112.00) is now the rate for state minimums, and they have raised my monthly payment to $378.00. I have no accidents or tickets. So, they are shady at the very least.

Too expensive.

I pay $360 a month simply because my credit isn't great.

Way too pricey.

Getting a hold of customer service is very difficult and the service is quite expensive.

Good roadside service. That's about it.

It's expensive. They are constantly increasing the price.

They are charging me $300 a month, and I've only had one accident. I've asked for an itemized bill to understand why I'm being charged so much, but they have adamantly refused. I am currently reaching out to a lawyer. Their customer service is an absolute nightmare, incredibly rude, and, in my opinion, extremely ableist.

The prices increase without any reason or explanation.

The cost of auto insurance kept increasing every month and has become unaffordable.

The cost of insurance keeps increasing.

Their rates are high and they keep increasing my bill at renewal. I never see a decrease.

The lack of discounts is disappointing. I've been driving for a month, received a 9.5 driving rating, and my price is still over 160 for liability? No.

The price has doubled since my initial sign up.

I believe rates should only be raised based on driving records, not credit scores.

I'm not happy with their price. It has gone up and I'm paying way too much.

Unreliable and expensive rates.

How can they just raise people's rates for no reason upon renewal? This is pure greed!

Cost increases and no discounts for good drivers

They keep increasing my rate.

The rates are expensive and constantly increasing, even though I barely drive 100 miles a month.

Every renewal, my policy went up even though I didn't have any tickets or accidents. It's very hard to get in touch with representatives.

They increased the price by $50 and provided a made-up explanation.

They fool you into thinking they're reasonably priced, but after you've been with them for a while, they ridiculously raise the price.

Even though I had roadside assistance, when I broke down on the highway, I had to make several calls over the course of an hour and they were never able to send anyone. They also charged more than a local tow company. They said I would not be charged until the tow was completed, but they charged before they even attempted to send anyone. I should not have been charged at all since I had the coverage. When it was time to renew, the premium increase was nearly $100 more per month. It was not worth it at all.

Prices continue to rise with every renewal, even without any tickets or claims.

At first, they were the cheapest. However, after a year of coverage, the premium was significantly higher. There was no reason for this since there were no accidents or tickets. I switched and saved hundreds a month.

As a senior citizen, I don't drive every day. However, each time my policy is renewed, the rate increases, even though my income does not.

The rates increase for no apparent reason.

Because it keeps going up in price.

Most things have to be done in the app instead of over the phone. They have high rates for tenured customers.

My insurance keeps increasing without any explanation. We have clean driving records and only carry liability.

They keep raising the price.

They raised the insurance price without informing me.

The amount I pay now is twice as much as what I started with.

The insurance costs way too much.

I was a victim of another driver's reckless driving. Even though the accident was not my fault, Root almost doubled my monthly bill, from $47.00 to $73.00. This is not what one would consider appreciative of a 9 out of 10 driving score.

They renewed my policy but increased my bill by $55. I haven't had any accidents or tickets within the last 6 months, yet my policy went up. I'm not happy about that. Usually, you're rewarded, not punished, for good driving.

The rate keeps going up, and I'm getting charged for things I don't even know what I'm getting charged for.

Rates went up without explanation.

They used to be cheaper, but now they cost the same with less customer service and a worse app.

My car and I were involved in an accident caused by another driver, and as a result, my premium rate increased by $120 per month. Additionally, there were significant upcharges on my collision and rental reimbursement insurance coverage. Later, my car was damaged by a golf ball from a country club, which refused to pay for the damages. When I reported this to Root car insurance, they charged me my deductible again and indicated they would raise my insurance premium by another $260 per month upon renewal. I drive a base model Toyota Corolla hybrid and only use it for work, yet they are trying to charge me over $500 a month for insurance. Despite providing dash camera footage and a police report proving I was not at fault in both incidents, the insurance company refused to provide a valid reason for these increases. I am based in Connecticut, an at-fault state, and feel I am being unfairly penalized. I am very dissatisfied with Root and believe their practices are causing me financial hardship.