Is Root A Good Insurance Company? Reviews From Over 513 Customers

They are easy to deal with.

There should be better ways to contact a live agent. Also, they should offer better rates.

Very good, excellent price.

It's good insurance.

Drive very well during your test drive so you can get the best deal.

Military discounts should be available with verification of membership.

They are all the same. They start out good and increase rates as soon as legally possible.

Life saver.

They charge excessively. I don't understand the correlation between the price of food and my car insurance.

The experience was pretty awesome with great customer service.

Great!

Good, but I would like to pay less monthly.

So far, it's good.

So far, I have nothing to complain about. It was really easy to sign up.

Very good.

It's too expensive.

They were fair enough. I never had any issues. They took care of everything I needed a few months ago without any questions. The only reason I switched was because it increased by 129 dollars for the upcoming renewal. I don't have a large budget.

They kept raising my rates without any warning or explanation.

It's okay, just a bit high.

Pay attention to whether collision coverage is added when starting insurance on the app.

Overall, it was pretty good. However, they did not communicate well at all when they deemed my car totaled. I had to find out from a salvage auction website that my car was totaled, which was not cool. There were too many different people and departments involved in the process.

I feel it could be a little lower than what it is, because I barely drive.

It's expensive, but good.

My experience wasn't bad. Root was great insurance when I needed it. It was the cheapest at the time. However, since then, I had sold and purchased a used car. I went from a 2000 Mustang to a 94 Ford Ranger. I felt my policy should've been cheaper. However, even at the renewal period, the price stayed the same as if I was still insuring a sports car.

It's good, but they don't offer extensive coverage.

The customer service is very low.

They are easy to deal with. However, they could use a better iPhone app.

No complaints.

Overall, they are great. They could offer individual coverage for each vehicle instead of applying the same amounts to all, but the payment process is very easy. Changing, adding, or removing vehicles is also simple. I've had a great experience with them so far. I would highly recommend Root.

It's cheap for us and we love it.

They may increase your premiums upon renewal.

They were very friendly and helpful, and they offered the cheapest rate I could find for my car. It's a very hard car to get actual low rates for. If it wasn't for the price, I would have stayed with them.

I'm here to stay.

It starts off as a deal, but just like every other company, the rates creep up every year.

The coverage is good and my overall experience has been positive. However, I don't like that the app drains my phone battery.

As far as insurance goes, it's about the same as what's on the market.

They were okay until they raised my payment by $60.

The rates are high.

This is the cheapest insurance I have right now.

Claims are settled in a timely manner.

Good rates

It was easy to get online. They offer the cheapest rates, but no home insurance.

Payments have been manageable for me, around $50-60 per month since I’ve had Root. I've never had a problem!

So far, I like Yell, even though they increased my insurance rate.

They really don't have a lot of coverage to offer.

Zero hassle. I've never had any issues. They communicated very well.

Their price at the beginning

I was happy with Root until they increased the renewal rate by 120%, due to my environment, not because of something I've done. I was very disappointed at the end of the service.

They are good, but their prices just went up too high.

The program was easy to use, had good rates, and provided good service.

I just wish my price was lower.

I gave 4 stars because everything is good, but the price.

Lowest price. Quick claim service.

Inexpensive

It was easy to get. They didn't hold my past driving record against me. They monitored my driving through the Root app for one month, and that's how I got the insurance.

The prices are very affordable. I appreciate the app rating me individually based on my driving versus based on everyone else.

Excellent insurance price and excellent customer service.

Awesome quick response.

I have used them for a couple of months and haven't had any bad experiences.

You can't talk to a live human.

Accessing my account has been a convoluted process. Root sends a link to verify identity, and clicking on the link in the verification email 90% of the time sends me right back to the authentication page where I have to enter my email again. So I get caught in a loop. It would be much easier if they let me log in with a username and password, record the device ID if necessary, and if the ID is the same as recorded, then allow me to log in.

Prices are really high.

They have continuously raised my rates every 6 months since getting my policy. I scored an almost perfect score on my driving tests and removed one of the two vehicles I had insurance on, but my rates increase every 6 months without any tickets or accidents. Paying $286.00 a month for just liability insurance is ridiculous, especially for a paid-off 2009 vehicle. I had a rate that was 100 dollars less when I first got insurance, and that was for 2 vehicles. It should be illegal for them to keep increasing their rates, especially with no claims being filed. My policy ends in the next month or so, and I will be canceling it.

The cost could be lower.

After purchasing the policy, they increased the amount owed by having a system that monitors vehicle driver habits. Looking to drop them as soon as I find another coverage policy.

Monthly payments are too high for the coverage they provide.

Steer clear! Their customer service is almost non-existent. Their claims processes take excessively long, and they don’t communicate with you during the process. They will also place you at fault regardless of the circumstances. They do not fully cover repair costs, even with full coverage.

I was helping my daughter get auto insurance and signed her up with Root Insurance. I used my email and phone number. Insurance continuation depended on her using their driving app to assess her driving. She downloaded their app and drove for two weeks and had excellent scores. She then received a notice of cancellation saying she never did the driver’s app. She tried to call and explain to them and continue coverage, but they said there’s nothing they can do to help her because they can’t find her driving scores. This might have been because I helped sign her up, which I think is very unfair. If there’s anything anyone can do to help, we would greatly appreciate it.

There is no local office, and they are very expensive.

The pricing is good, but the claims process is horrible.

The rates are ridiculously high, but I have to have insurance.

They have terrible communication on claims and pass a customer around to different departments. They will also double your rates right before your payment is due.

It's not as good as it originally started out. The price increased by over $100 after one month.

They attracted me with low monthly payments, but then the rate increased after the first month.

Getting the policy was easy, but the insurance rate increased every time the policy renewed without explanation.

The claims department leaves a lot to be desired. My claim isn't officially closed, but after waiting a whole month, my claims adjuster still has not spoken to me or contacted me.

It is high dollar, then at the end of the test drive they say you are a good driver and give you an extra $5 off that already high price, making it not worth it.

I had to contact them three times to get it corrected, and they tried to increase my rate by $75.00.

Very mediocre, now they want to raise my premium from $197 monthly to $244. I am 72 years old; how can this be possible? I need help to be able to afford automobile insurance.

At first, it was good but now it's really expensive.

Stay away. They have high prices and poor coverage. They raise rates at renewal time.

Overall, they're decent, but they increased my rate without explanation.

The price for a 6-month policy is outrageous at $750, and I've been informed that it's going up to $850. I have never had a claim or ticket in the 50 years I've been driving. I would stop driving for that price.

My experience with Root has been horrible. When you start with Root, they let you install an app on your phone to monitor your driving. Your discounts are supposed to be based on this, but I've never received a discount and my price keeps increasing. I wouldn't recommend this to anyone. Also, due to some financial difficulties, I paid my insurance about a week late, which led to my policy being canceled. I understand this, but I paid it on the 3rd of March and they're telling me my insurance is due again on the 18th of April, which makes no sense.

The rate was so high that I found a better deal elsewhere. Despite having a good driving report, the price was actually $10 more than originally quoted. It did cover me for my ride home after buying, but considering it was a $1000 car, the insurance cost was 20% of what I paid for the car per month. Despite them tracking my driving and acknowledging that I'm a good driver, there was no discount, and the price was $10 more. I ended up going back to Progressive.

I did not have a good experience with Root. Someone hit my car and they didn't want to pay what it was worth to fix. They only tried to give me $1000. It costs at least $4500 to fix.

I had no accidents, but my rates skyrocketed.

My experience was such that they quoted me one price, and then it went up by $150 without any prior notification. I'm switching to another provider. Have a great day.

It's mediocre at best. However, the roadside assistance has come in handy multiple times.

Root is too expensive. I'm switching to Direct Auto. Root doesn't compare to them. I'm going to let all my social media followers know as well. Please stop your aggressive campaigns!

I'm not happy with the new rate at all.

They'll start you out by having you pay a small amount. Then, they'll raise it by $50 without any notification.

Their rates are way too high.

They just kept raising the price. It went from $40.00 a month to $115.00! I didn't even file any claims!

They just have high rates.

They were great at first, but then they raised my premium for no apparent reason.

My experience was alright. However, Root doesn't provide the option to pay earlier if you set your payment for a later date. If you do so, they send a letter stating that your policy has been cancelled, even though their website allows us to postpone the payment date by a few days. After 6 months of being with Root and having no accidents, my insurance increased by over $60. I recently switched to Progressive, a well-known insurance company, and got full coverage with a $500 deductible for $120 less. Root was charging me $2500. It's disappointing because they're supposed to help with lowering insurance costs.

After my first six months, my policy increased by over $100 a month. It went from around $520 to $630 a month for two vehicles.

Don't choose them. Their rates increase even with a 9/10 rating.

This is a horrible company, not a real insurance company. After I was hit while parked, they put me at fault and increased my rates. They are always increasing rates. The coverage provided for the price is poor. They have absolutely no customer service. This company feels like a total scam.

It was good. However, I didn't appreciate the price hike, so I switched and now save over $100 a month.

Roadside assistance takes over 2 hours and customer service is rude.

They raise rates arbitrarily without any reason.

They raised my payment and won't work with me to lower the price. I haven't had any tickets, claims, or accidents.

I honestly liked Root until I saw how much my premium increased every six months. It almost went up by almost $100 this last time, so I had to cancel.

I have had no bad experiences with Root, but others have told me they have.

They are very expensive.

The customer service is poor.

Too expensive.

Horrible pricing.

I have no tickets, no DUIs, no points, and have had insurance through Root for a long time. I should get a discount, but I never do. I have no claims, no tickets. They can do better than they do.

Their app is terrible. Customer service is even worse.

I hope that they become what they claim to be. Unfortunately, they are not there yet. Customer service and transparency in engagement are key, and they need improvement.

I needed insurance and Root provided it. It is way too expensive, but what can you do? Until my car is paid off next year, I'm stuck.

I haven't submitted any claims, yet my payment increased by $46! When I inquired, Root informed me that the increase was due to my state raising rates. I have since purchased a new policy with Progressive for $146.

They are expensive.

Root is entirely too high. I would never recommend it to anyone.

I don't like autopay and the letters I receive if my payment is late, which can't be late when it's autopayed.

I didn't have the money at the moment to get the best policy. So, at the time, I settled for good insurance instead of the best policy! What I was totally unaware of is that I am stuck on their liability policy! I cannot move it up. I have never heard of a company having a time limit on upgrading your insurance policy?

The customer service did not communicate well. On my first renewal, they raised my fee by almost $100 without any explanation.