Is Plymouth Rock A Good Insurance Company? Reviews From Over 293 Customers

Customer service is excellent.

Great service, good rates!

Great policy and very helpful with a recent incident where a tree fell on my car.

The customer service is very courteous and informative.

Honestly, they gave me a chance. However, when October rolls around, an at-fault accident will fall off my record and I will be looking for very cheap comprehensive insurance.

Good rate.

Price and offerings

They never had a problem when I had to make a claim. They guided me if I had any problems with the questions.

I like the glass coverage and the quote.

Good customer service and guidance if you make a claim.

The people were very courteous, punctual, and right to the point.

They are fine. I'm just looking for something less expensive.

Good Co needs to be cheaper.

They are fine. I am on a fixed budget and need to pay less.

They offered inexpensive insurance for 12 months. They were very helpful. I wish they provided coverage in other states.

Very good. I was looking to get better rates but found none better.

Customer service and rates

They're always there to help.

Diane Conway was nothing short of amazing! She was quick, enabling me to purchase a new car. She made sure I understood everything and made me feel so comfortable to reach out at any time. The customer service was more than I could have asked for!

They were cheaper for a year than 6 months.

The overall responsiveness to issues/claims is commendable.

No problems, very good service.

I need to lower my insurance; it's too high.

The rates and customer service are great.

The prices are good.

Great prices

Good prices and service

Good company, good prices.

Fair rates, customer service is what you would expect from a decent insurance company. They are always available when you need them.

I would have given you a 5. But at my age, I'm sure I should get a discount because of my age and because in the last 3 years, I have not gotten a ticket.

Your payment is more than fair. I like to compare prices because even when I meet all the qualifications for cheap insurance, other companies still quote a price that's twice as expensive as Plymouth Rock.

Easy to deal with. Competitive rates. Very helpful.

Friendly & efficient service.

Good but expensive

They are overpriced, offer few discounts, and their customer service is very bad.

They canceled my policy due to a payment misunderstanding.

Every 6 months, they raise my premiums without giving a heads up.

They are really expensive. They don't tell you beforehand that in order to save with them, you have to download an application to track your driving. Otherwise, you won't save; on the contrary, your monthly payment goes up. But after you set your payment, then they tell you about having to install the app.

They just raised my rates from $160 to $200 a month. I wonder why?

They are expensive.

I'm on a fixed income and insurance keeps going up.

It's too hard to get a hold of someone to talk to, and the prices seem to be much higher.

Out of nowhere, they presented me with a balance of $3000 to pay by 10/27/2022. I usually pay $465 a month. Yes, I may be a few days late sometimes because my pay date falls after my insurance due date. But, let me remind you, I still pay it whether it's late or not. For them to suddenly demand that amount is crazy. Now, I have no insurance because they wanted the full payment. A lot of people can't just come up with $3000 like that.

They refused to reinsure me because I was paralyzed and needed my niece, Kelli Aflague, to use my Toyota for an urgent errand. She absolutely does not live with me, so why would I add her for just one day? This is utterly ridiculous. She was avoiding an animal and hit a tree or pile. She went to court and was found not guilty. So why am I being held liable? This makes no sense.

They refused to cover me because my niece had to use my vehicle for an emergency. She avoided an animal and got into an accident. She wasn't on the policy because this was an emergency situation. She doesn't live at my address and never has. They dismissed the accident in court, finding it was caused by avoiding an animal.

Every time I have a question, I'm left with more questions than answers.

They raised the price for no apparent reason.

They were great until they added my daughter-in-law to my policy without asking me if she lives with me or not. Now, my insurance premium is way too high.

I haven't really used them. I'm just paying my monthly premium and it's too high, so I need to switch.

I've emailed my son's insurance card because he has his own, and I'm still paying for him on my insurance.

They charged me twice in 3 days.

It started out okay, but the price always goes a little higher for no apparent reason.

High premium rates and poor service.

I haven't had to interact with them for the entire couple of years that I've been insured with them. A 3 is a middle-of-the-road rating from me, not good but not bad.

I was initially quoted a six-month price by Plymouth Rock, which I paid. However, a couple of weeks later, they requested information from my previous insurance policy, which I no longer had. I informed them of this and provided my owner's card and an old bill instead. They seemed to accept this. However, after about six phone calls in less than a month, I received a notice for an additional $22, labeled as a policy change. I was told that my original coverage was higher, so they reduced my coverage and increased my premium. I am not impressed with Plymouth Rock. I plan to stick with them for six months, but if I receive any more unexpected bills or complaints, I will switch providers.

My rates have not decreased and it's too difficult to reach them in a jam.

They don't communicate with the client before raising the price.

I rate them -10. They overcharged me and kept changing my policy, lowering my discounts every month without my knowledge. They even denied a claim, even though it was stated in my policy that it was covered.

The policy was not explained thoroughly or informatively. Despite paying for six months in full, not monthly, and having no car accidents or traffic violations, my policy increased by $110.

The price is too high.

It's pretty good and cheap.

The customer service is horrible. I've been unable to speak to my account manager for 7 months and the customer service doesn't seem to want to help. Additionally, the policy amount increases every 6 months.

I've been a policy holder for quite some time and only recently realized how much cheaper other companies are for the same coverage.

It's too expensive. It's not worth it. I wasn't wild about the agent either.

They are not very responsive.

You increased my policy without any clear reasons. This is particularly difficult during a time like this, with COVID-19 affecting everyone financially and emotionally. It's disappointing to see such a focus on money.

They received my check but have not sent the insurance card showing coverage.

They keep increasing my rates and I can no longer afford them.

We feel our premium should be less. We don't have any accidents or tickets. I have been driving for 8 years and my son for 2 years, yet we still pay the same amount. We have a 22-year-old niece who has full coverage on her 2015 Jeep and only pays $68 a month. Our family suggests that we should be able to find a cheaper place. So, we are looking.