Is Mercury A Good Insurance Company? Reviews From Over 635 Customers

Great customer service and super affordable

Very responsive, easy to deal with.

Good and prompt service

They have been very helpful throughout this virus.

Great price

The customer service is good, however, their premiums cannot compete with others.

Great customer service

The insurance is good, but the representatives are not so helpful.

They allowed a spouse to secretly remove the vehicle from the policy during a very contentious separation, and they did not notify the other spouse. I received a 24-hour notice last Thursday from my ex. The agent, Bud Smith, should never have allowed this to happen.

Rate hike without notification

They're good and have the right price.

Great prices and people.

Insurance premiums have been high.

I love my insurance. It wouldn't be fiscally responsible of me if I didn't compare my coverage once in a while. This is the first time I've done so since I joined Mercury a long time ago.

Extremely responsive and helpful

Their insurance coverage has been great. I'm deducting one star for the price of the policies.

Good rates and service from a local agent. I have no claims experience.

I think my new rate is too high.

I started out with Bernie in Hayward, CA on Mission Blvd. I understand that your agents and offices keep moving as part of what's necessary to stay in business and make money. I even had rental insurance through your company for over 10 years. However, my rates keep going up. I have already found a new insurance company that I will start with at the end of my insurance term with your company in February 2019 because they offered me a better deal for the same exact coverage. I believe I was with your company for maybe 20 years. My bank even waived the $22 charge for ordering new checks and showed me how to use their online banking system on my tablet. As soon as I walk through the bank, they teasingly ask what help I need with my tablet today. That's good customer service. Thanks to Bernie, although I don't believe he is alive anymore, for giving me a little more personalized service than his successors. Thank you and have a nice holiday season and a Merry Christmas. - Scott

I have been with Mercury for at least 20 years, starting with Bernie on Mission Blvd in Hayward. He was one of the reasons why I chose Mercury Insurance. I even paid for renters insurance and received a discount for having two policies. I'm not sure who's receiving this response and where they live. I live in the Bay Area in California. It's expensive here, but it wasn't when I was born in Castro Valley, California, back in 1959. Every dollar counts to a lot of people, including me. Last year, I called my agent to ask why my insurance had gone up. They said it was just part of business and that I would also have to pay more. However, I found another company that would charge me $100 less every six months. What should I do?

Great price.

Great customer service

Exceptional service all the time and fair pricing.

The customer service and price were lower than my current insurance company, AAA. However, when renewal came, it was $600.00 higher for no legitimate reason.

They replaced my broken windshield quickly and without any problems, and they didn't raise my rate.

My wife got into three accidents and they never mentioned dropping us. They fixed the car at all the best places with original parts.

Always had top-rated services.

This is the cheapest car insurance I've found so far, and the agent who helped me was very nice.

I've never had an accident or had any reason to file a claim, so I don't know how they would perform in that situation. My car is 18 years old. Despite living in San Diego, the cost is more than double what I paid for auto insurance in Minnesota.

Premiums are low, and the claims experience is good.

They offer me a lower premium.

It works for me, but it's a little pricey.

Good company, just too expensive. $1000.00 a year and I drive less than 3500 miles a year!

Good company, but loyal customer rewards are non-existent.

I'm always very happy with their prompt response and how they look after their clients. Unfortunately, I had an accident, but I hope to one day return to Mercury. It's the best company I've ever had. Thanks so much for everything!

Rates plus coverage

The check was disbursed quickly after the claim.

Prompt service and a very good website.

Poor customer service.

Their driving app is a gimmick.

They are allegedly accessing unauthorized files to charge extra for insurance.

The rate hike is unacceptable.

Non-existent customer service - I was passed around between departments and no one could answer why my rate increased by 20%.

Mercury doesn't seem to care about their clients. They don't communicate or keep them informed. It was my worst experience with an insurance provider.

The coverage wasn't substantial considering what I was paying.

The price was just too high, but that seems to be the case everywhere else too.

The prices are too high.

My renewal with zero claims on auto and home skyrocketed!

The claims adjusters are rude, there's a lack of empathy, they raise insurance premiums, and there's a lack of transparency and disclosure of information.

The service and communication with claims are poor.

There was a $2504 deductible, and there was no warning or indication of this.

Due to COVID, they won't assist customers and will just cancel your insurance. No other company has ever done that.

My claims representative was not very helpful. She was unresponsive to my phone calls and left me to figure things out for myself, which is why I canceled immediately.

When my vehicle was involved in a hit-and-run accident, Mercury refused to submit the $500, which the government stipulates I am due. I even sent a letter with signature required and still have not received a response. According to the law, when an insured vehicle is involved in a hit-and-run accident, they are due the deductible of $500.00. I have yet to respond to the St. Petersburg Police Department regarding Mercury's failure to reimburse me, but I will if I do not receive this overdue money.

The customer service is poor when you need it.

They did me wrong at the beginning. So yes, I'm looking for cheaper insurance.

Their insurance rate for a military veteran is not satisfactory.

If I choose to make installment payments, it costs me 3 times $153.02 extra, or 6 times $312.07 extra, compared to if I pay in full. Just for processing! I have no words. How can they get away with this?

They raised rates after one incident.

They changed policy terms without addressing the reasons correctly! After being a loyal customer for years, I didn't feel appreciated or respected.

Lack of involvement and communication.

We were quoted and signed up for a policy, paid a down payment, and when we registered our account online, our premium was $400 more a year. We were completely blindsided.

Hello, Fender Bender raised my rates, making it difficult for me to afford my car payment and other bills due to the high insurance cost.

They were just average - they couldn't maintain similar rates from year to year.

My payments are too high. I'm on a very limited income.

The worst ever experience with road assistance. I will never work with Mercury again and I wouldn't suggest anyone else to do so.

They raised my insurance by an ungodly amount.

In my 22 years with this company, I've noticed lately that they've charged me a large amount of money for minimal insurance coverage.

Extreme rate increase

My premiums increased without any violations, and the cost comparison was not favorable.

They doubled my premiums!

Unreasonably high rates. Overly cautious underwriters.

I believe the insurance company is good, but they were going to cancel my policy because they had my incorrect mailing address.

Like most car insurance companies, they will triple your rates if you get into an accident. Thank God for other insurance groups.

They didn't really do anything but take my money, because I didn't make any claim. However, you could say that about any insurance company. What I didn't like was that they were planning to raise my premium by $400.00 in one year, even though I only have 5,600 miles on my car and have maintained a perfect driving record since '93.

They overcharged on my next six months' insurance payment!

My auto policy increased by $300 for a 6-month period, claiming that my mileage had increased when in fact it remained as I had always reported. The quotes directly from Mercury are low, but my agent says they're incorrect.

I started to pay $155.00 for 6 months, but now they are charging me $297.00.

Prices too high.

I'm not sure why my rates went up so drastically.

High rates.

Annoying letters, way too much time spent on hold and they jacked up my rates for no reason.

It's hard to contact my agent when I have a question or concern.

They lied and said that my payments would not go up, but they did, from 146 to 160.

The payment is too high.

It has been a solid experience, but I am unhappy with my new quote.

Rates skyrocketed after an accident that wasn't my fault. I'm not bitter, it just doesn't seem fair.

When I needed to make a claim years ago, Mercury was very helpful. However, my rates continued to rise, even though I haven't had a ticket or accident in over 10 years. By switching to Progressive Insurance, I will save almost $600 a year.

They raised my rates after 30 years with the company. It's all about the money.

The documents section of the Mercury portal does not even include the full policy document. I couldn't get the information I needed.

I called to discuss my bill and they were rude.

They keep raising my rate despite being a long-term customer with no incidents.

They are dishonest and their prices are too high.

My rates more than doubled. They're just greedy.

They are not up-to-date with the billing, and I'm on a fixed income. Your price only goes up, never the other way.

There's a surcharge for omitting someone who will never drive my vehicles. It seems like a marketing ploy!

The website does not provide access to documents, only the bill. There is no option for printing cards or reviewing the coverage.

I purchased insurance from you online, but you charged me $72.00. I don't mind the charge, but your agent treated me poorly. Your agent doesn't know how to handle customers. They seemed overly focused on money.