Is Auto-Owners A Good Insurance Company? Reviews From Over 317 Customers

The service was good until they raised my rate following a comprehensive claim when a deer hit my car on the road. This was an act of God.

I've had zero issues!

The price is always increasing.

I was pleased with the agent and the price for years, but now they have become too expensive for a person on a fixed income.

They have been good at working with me.

Coverage for the price

They are always helpful with great coverage and customer service.

The cost has increased.

They are a great company. But there is always room for improvement.

Work directly with an agent

They are a great company. I just can't afford them anymore.

They have kept my rates pretty much the same for the last 3 years. The first few years they jumped up some, but I'm still paying less than $95 a month. There's a 15 to 20% discount for paying yearly or every 6 months instead of a monthly rate.

Low rates. No hassle.

Awesome personality and reachable 24/7 with outstanding value.

Best rate, good service, and quick response.

Great service and price

I've been happy with their response.

Great company, very reliable and didn't drop me out of nowhere!

When I had an incident that required payment, they were right there to assist.

I've had no problems with it, and it's cheaper than anything else offered for the coverage I get.

Good customer service.

I've never had any problems. I'm just curious to see if I can get equal coverage at a lower rate.

Their staff is always friendly and answers all my questions. I might stay with them, but I'm currently researching other options because my rates are high. I understand that my payments increased since I've had two accidents since December 19, 2016. Thankfully, no one was hurt in either accident. The first accident resulted in damages under $9,000 to both vehicles, and it was my only accident in 73 years. The second accident only involved me. Auto-Owners totaled my vehicle and paid me damages of $6206.80. I understand why my rates would increase, but I didn't expect them to be as high as they are, so I thought I'd shop around.

Auto Owners is a good insurance company. I just need something a little cheaper.

The agents are very receptive and the claims process is fast.

Stay away from them if you have children. My policy jumped $540 a month, and they will not exclude my daughter from the policy even though she doesn't drive my truck.

I signed a contract for one price after the agent inspected my house. However, a few months later, another man came out and raised the premium. The contract didn't seem to mean a thing!

The rates significantly increased after the first year.

The service is fair, but it depends on which function was performed.

The insurance is affordable.

If you have a 17 or 18-year-old in your household and on your policy, their rates are extremely high. This is why I'm searching for other insurance companies. They increased my fees by more than $300 per month, which is approximately $1,000 per month in payments.

Too expensive.

My independent agent went missing in action and this company has continued to raise the prices. I literally drive less than 1,800 miles a year.

If you end up having to file a claim, be prepared for a long process. It can be quite frustrating when you receive compensation after being a loyal customer for years. Also, be aware that you may face overcharges on your rates.

Progressive's deductible is half of what I was previously paying. Additionally, I save $140 annually. I'm the only driver in the family. My spouse has a driver's license but doesn't drive. We're just trying to save money as we're seniors on Social Security.

I'm unhappy that a 73-year-old retiree with a clean record, no claims or tickets in the past 25 years, is paying more than $500.

I was dropped for two minor at-fault accidents in over two years.

They did not provide me with enough money to cover the purchase of a vehicle similar to mine. Due to the increasing prices of used vehicles, I had to buy a vehicle that was five years older than my previous one. Despite not receiving a ticket, they increased my car insurance by several hundred dollars per year. I'm 62 and have never had any tickets or accidents before. No other vehicle was involved.

My insurance company failed to check for better prices.

They get a 3 for price and ease of use of their website. However, they don't receive any stars for anything else.

They are not cooperative with customers.

The agent wouldn't cancel a vehicle's coverage after a divorce, even with a lawyer's directive.

Regina, my agent, has been great. However, incorrect information was entered by Nexusis, which wrongly impacted my driving record. Additionally, Auto Owners' rates are increasing dramatically. I am also being double invoiced for a policy that is already paid through December 14, 2019. I'm unsure about what's happening with Auto-Owners or Clinard Insurance Agency. Despite these issues, I appreciate the personal service from my agent, Regina, who has always been helpful with my insurance.

Too difficult to deal with for claims. They charged my wife as responsible for an accident in a parking lot when her car was struck from behind. My car was totaled in another accident where I was rear-ended on an exit by a truck, which pushed me into a van. AO hired an appraiser to get the value of my vehicle and then arbitrarily and unilaterally reduced the value given. I had been warned this would happen by another insured.

The claim process has been a disaster!

They won't try to work with customers, it's all or nothing.

Their payment process wasn't clear.

The claims adjuster is one issue. Most of the time, you can't get a hold of anyone at my agent's office.

They are raising my prices.

I was unable to view any quotes after selecting the package I wanted, despite several attempts.