Is 21st Century A Good Insurance Company? Reviews From Over 201 Customers

Cheap rates

Very informative. But, they need to have correct information when making a report card for drivers! For some reason, I have three excluded drivers on my account who have never lived at my address!

The rates are reasonable.

They are expensive.

They lowered the rates.

There was no rate hike.

Great service after my car was totaled. There was no reduction in rate when I removed a driver from my policy.

Always good service.

The service and coverage are good, but my rates haven't dropped in 10 years.

They offered me the best price. I haven't had to deal with them for any claims or anything else in the past two years.

Their cost is excellent for me.

Higher prices.

Excellent customer service

Great prices

Good prices

Best price.

Good service, but I'm not sure about the rates.

The service was good.

They handled my claims satisfactorily, but I believe they paid for a claim that was overpriced. Even the police officer who responded to the accident mentioned that it was so minor it wouldn't affect my insurance rate.

Good service but too expensive

Very good service and response when you need them.

Great claims resolutions and service.

Fast, fair service began when I was hit by another driver insured by them. So, I switched to their service and haven't had to use it, other than to make monthly payments.

Their rates are reasonable, they offer the ability to pay a 6-month or 3-month premium, and it's easy to add or remove a vehicle from the policy online. You can also get proof of insurance the same way.

They were always very helpful.

Price and availability to talk to someone are good. However, I would have given them a 5, but we had difficulties with a claim last year.

They have been outstanding as an insurance provider.

I have no issues and no complaints. I haven't made any claims, but the price keeps rising.

It's good, but the price keeps going up.

Good price and good service

Low prices, fast claim service, and great customer service representatives. Unfortunately, they stopped writing Nevada policies.

There are new rules about receiving future payments. They no longer accept bank transfers, checks, etc. They only accept autopay now. I don't like being forced to use autopay.

There are so many hidden fees.

It's way too expensive for me. I mostly drive locally, including for my job, which is also local.

If you're not going to provide a quote online, just say so. I prefer to see the quote online. If I like it, I'll call. If I don't, I'll move on. So, stop insisting on phone calls. I see them and let them go directly to voicemail, then I erase everything.

They are always increasing their prices.

They doubled my premium after a very minor fender bender in a parking lot.

They recently raised my rate when my debit card had to be changed due to potential issues. I missed a payment, and instead of notifying me, they let my coverage lapse and waited for a while. They then cancelled my policy and increased it significantly! This is a major issue for me. Interestingly, my son's policy remained the same, even though he is the one with issues!

They won't keep track of when you last paid your car insurance and always want you to pay a reinstatement fee of 300 and something dollars, even if you're within the 30-day window. SAD.

I have been asking for phone reminders, but they have let me down completely.

I found lower rates on auto insurance.

Looking for a lower price but respectable insurance?

It's somewhat expensive.

The prices are too high. I received a quote for $108 for two cars, one with full coverage and one with standard. If I stick with Century 21, it's going to be over $200. I call this price gouging the customer. Other insurance companies are lower-priced.

I was with Kipper Insurance, paying $20 a month. When I added a second vehicle, my rates more than doubled. So, on principle, I switched. I keep getting offers for $38 a month, but that's still too high. I want to pay $25 a month, and I will find someone at that rate. Then, I will switch again.

I believe I paid too much. I think my rate should be $30. I plan to switch companies once my contract expires.

They initially offered a low price, but then the price went up.

They raised my rates even though I have no accidents.

I was given an online quote, but when I called in to purchase coverage, I was delayed because they said my driver's license was suspended. I emailed them my recently renewed license, but then they put me on hold. When they returned, they told me the policy quote would be increased because the violation conviction date was November of 2018, even though the violation date was July 2017, which I had disclosed on the application when I received the initial quote. I didn't appreciate that they used a technicality to increase the price.

The customer service is poor and the rates are high.

My rate is too high.

The adjusters do not listen to customers and are too quick to blame their customers as at fault.

I don't have tickets, yet the prices go up.

Despite having no tickets or penalties of any kind, my monthly payment with your company has increased by more than 20% after three years. It's only a matter of time before I switch to another insurer.

The service is okay, but I just received a rate increase for no apparent reason.

They are constantly raising rates even though I have never had an accident or received a ticket.

They keep raising my rates.

Two claims were refused: one for slashed tires, one for a hit and run.

Terrible customer service.