Is USAA A Good Insurance Company? Reviews From Over 4,316 Customers

Great since I never switched companies.

It's very good, I'm just looking for cheaper insurance with the same coverage.

Good customer service but very high rates.

The customer service is always a nightmare. It is difficult to work with the customer service reps.

I have not had any issues, and the price was always far below other insurers.

Looking for a car insurance company that gives you top-of-the-line support and coverage? Try USAA. They have done wonders for me over the last 61 years.

Excellent, has been for 60 years.

Response to incidents is great. Prices continue to rise, making people look for alternatives.

Whether it was an accident or a window replacement, the claim was handled very quickly and with no delay.

Excellent and professional service. My minor complaint is that it is somewhat expensive.

I would like to have full coverage at a cheaper rate.

Great service, expensive.

Great coverage but expensive.

Great insurance, except they are twice the price of everyone else. Lots of discounts, but without the discounts, they are four times as much as other insurance companies. Basically, the only thing wrong with them is the price.

USAA gave me a favorable price over the competition, and I’ve been with them for 1 1/2 years now.

As a disabled veteran, I find USAA’s premiums to be too high.

They took care of me after an accident. The vehicle that hit me had inferior insurance.

I have had no claims, so there is no new information to share.

USAA had the lowest quote 6 months ago.

I have been with them for over 50 years and have only made one claim, so my experience has been good. However, I feel that the price is getting high, especially since I haven't had a claim in 40 years.

Prices are too high. Military members and their families should get cheaper rates.

Good, cheaper than other quotes.

They are very responsive and customer service-oriented; however, they are very expensive. I have been with USAA for more than 30 years but find it increasingly difficult to pay for the car and home insurance while on a fixed income. I wish they were more flexible on their pricing as they are an excellent company. Oh, and trying to reach them on the phone is a frustrating challenge for an older person with all their security measures.

The insurance is fine, but it's the other corporate decisions that have me looking for another carrier.

USAA is not a good value for the money. I only drive 150 miles a year and they are charging me $745 for six months.

Switched to Progressive from USAA after 25 years. USAA would not work with me on lower car insurance rates (we are retired) after they jumped $80/month. I've been very impressed with Progressive, setting up auto for 2 cars, plus I moved our homeowners policy as well. I was disappointed that USAA wouldn't try harder to keep me as a customer, but switching to Progressive is proving to be a great move. Full policy matching what we had with USAA, saving $100/month!

Too expensive, but they are very good at processing claims. Very dependable.

The price is very high.

USAA used to be a customer-oriented organization focused on providing excellent service and reasonable prices to service military personnel. Over the years, rates have gone up on auto insurance, and multi-vehicle policies are one size fits all. In other words, if you have an older car you own and a newer vehicle that is financed, USAA automatically insures both vehicles with the same coverage. I have gone in and adjusted coverages only to have them raised just before renewal. Their bundle rates aren’t bad and are competitive, but their auto coverage is still higher than many competitors. It seems they’re all about profits, a far cry from the original mission statement and focus.

No problem. I pay the bill and have not had to use the insurance.

Excellent member since 1972.

Great, they seem to have the lowest rates and free roadside assistance.

I have been with them for 54 years and no one has beaten the rate for the coverage I want.

We have been very happy with the quality of service we've received over the years. They are one of the highest-rated companies. Although, the increase in price is a big concern.

It is a great insurance.

Excellent but expensive for someone who barely drives the car.

Never had a problem with USAA. When I asked for quotes, no one quoted prices for PIP, rental service, towing, or car damage by uninsured drivers.

I haven't had any issues when I've needed roadside service. I had a good experience with the one claim I made.

Premiums are a bit too high.

I have not had to make any claims except for roadside assistance, and it went well. Their prices are rather high, though. I like the company and what they stand for, but I'm not sure if I can afford to keep them.

I had them before and I can’t remember why I left. But I'm happy to be back.

I've got a total of forty-six years with USAA. Most of the military are insured with them. I always got great coverage and no problems with all the personnel I've dealt with. I recommend USAA to everyone.

USAA has been really good on the car side but needs a little more attention when you have a possible home issue. They, however, did lower our rates when I asked them for some help on that particular subject. Maybe I should have given them four stars instead of five, but I took everything into consideration and decided they deserved five stars! We have been with them for over five years, so I just thought back on how it has been over the last five years, and I can honestly say I haven’t had any problems!

USAA treats members fairly and respectfully.

USAA is fabulous! They seem a bit more expensive than they used to be. I have been their customer for about 56 years.

Never had any negative issues with USAA.

Great. The salesman knew his stuff and was very helpful.

Very happy with USAA.

They're great. I would recommend them to anyone.

The rates are more than twice as high.

40+ years and have never been disappointed, but prices could be better.

Best value, beats most current quotes, especially with children. Could do more for clean driving record and good student discounts.

USAA does accept amendments from body shops that result in overpayments. These excessive amounts should be reappraised by a claims adjuster to prevent fraudulent, additional claims by a body shop. I have experienced such overcharges that were not performed on my vehicle. This needs to stop!

Reliable and flexible.

USAA offers more comprehensive coverage for less premium costs than all the others I checked with.

They provided excellent customer service in our experience. They are always available to answer questions and easy to work with on claims. You usually get dividends back at the end of the year, which is nice.

Good except it is expensive and we don't drive that much at our age.

The rates will increase every single policy period, regardless of your location, whether you have an accident or get a ticket or not. They will blame it on the area and needing to be able to meet needs.

USAA has been great! The process was lengthy on my complex claim, but overall splendid!

Low rates, great coverage, and excellent claims assistance.

They used to be affordable, but they just keep raising their rates.

It's too expensive, period, and for being with a company since 1992, you would think that they would be willing to give me a discount for all the years that I have been with the business!

USAA insurance company is great for filing claims quickly and easily. They pay claims promptly and are super helpful. However, when it comes to truly caring about their members, it's disappointing. I have credit cards, bank accounts, my car loan, and car insurance all under USAA. Personally, after battling cancer and health issues, getting USAA to show compassion for my situation was nonexistent. They only seem to care about active duty members, which is the only group they will help in a financial crisis. For that reason, I am really disappointed in USAA as a whole. I think for the money, it's not worth it. There are other companies that will insure my car just the same for cheaper. I don't need to carry the USAA brand and overpay when they won't do anything for a member going through something catastrophic.

Premiums have risen dramatically this past year. I have had this insurance for over 40 years but need to look elsewhere.

Claims processing is efficient, but as time goes on, cost is an issue, so I’m looking to replace USAA.

Be careful, if you don't download the app, you cannot communicate or get a supervisor to assist.

Too costly for someone who drives less than 15 miles per day.

USAA has lost what it was formed to do: provide low-cost insurance for military officers. Corporate profit was not a motive. Now, exorbitant salaries are paid to executives, leading to incentives that raise member costs.

USAA constantly doubles rates for no reason. I feel they are a scam. I just got a quote for greater coverage for 1/3 the cost from a major carrier.

I've had USAA for 6 months. I was told an accident I had 3 years ago would be off my record by the time it renewed. I called back when I found out it did not and would not be for 2 more years. I was also told that the mileage tracker was just like a game and they knew nothing about my total mileage. Now I just don't trust anything they say!

Shop around. USAA increased their rates every year even though we had no claims and are excellent drivers.

Better than most, but charges too much sometimes.

They offer big discounts but then raise your rate by the amount of the discount, so they don't really give a discount.

I have been with USAA for years and the cost is very high compared to others. I am seriously thinking of changing.

I do not care for their big brother approach. They monitor your hands-free phone calls and deduct points for talking, which affects your premium. They also took my average miles driven per year and divided it by 12. If I go over my monthly allowance, I pay more for my next premium. Ridiculous!

Worsening service for increasing costs.

Find someone else. They charge more for nothing and will raise your rates for anything, even if it’s not your fault.

Expensive. They are decent if you are in an accident - they arrange a rental (if you have that coverage) and contact the other driver's insurance, and manage the claim. Homeowners - they don't cover wind nor flood (found this out the hard way after the agent neglected to tell me after I returned from an overseas assignment).

USAA's auto insurance is higher than other insurance.

I'd say they are great at collecting premiums, but not so great with claims. Be sure you do your own research and record the information the representative explains to you. It does not necessarily mean your policy reflects what you're told by the agent.

They are easy to use. They offered 80% when my car was a total loss, twice.

Discounts only apply if you drive a certain number of miles each month that they require. I'm a disabled, service-connected veteran, senior citizen and don't do any unnecessary driving. USAA took away my discounts and increased my premium. I'm 65, have no accidents ever, am a non-drinker, and non-drug user. My car is 10 years old now, so I dropped full coverage. My monthly payment went from $176.00 to $76.00. After losing my discount, my monthly payment went up to $108.00.

Look for every discount you can. The cost is very high but lower than others in my market. I only drive 85 miles a week, which costs over $120 a month.

USAA is extremely difficult to deal with. They will ask you an assortment of questions to verify who you are, but you can never seem to get verified, so you cannot actually talk to a live person.

I had my debit card hacked, and the bank had to create a new account, which caused all of the autopayments to be rejected until I got a new card and account number. Since it was a hack used to purchase bitcoin, the bank fraud investigators took longer than normal to get everything switched over. Just about every company was great about the failed charge once they heard about the reason. Not USAA. They sent major emails the second the charge was rejected and kept piling on. I called them, and they were unapologetic and rude. I asked them if they kept track of how long a person has been a customer. They told me I had been a customer for 37 years. They could not have cared less and then started trying to intimidate me by asking if I was still active duty and needed to update their records with this info, which they had for 25 years. They have poor customer service and high rates. Not the company they used to be. They were the only company I left through the whole experience. I would not recommend them, especially after all of the fraud that has come out of the company in recent years.

Very difficult to deal with if you have a vehicle insurance claim; very good though with homeowners insurance.

My policy dropped, but on the first renewal, they raised my monthly payment.

I don't like that you only get the discount if you're enrolled in their monitoring safe driving program. It's not easy for someone like me who has a hard time navigating on my phone. I've tried to do it on the phone with one of their agents, but it didn't go through, so they raised my monthly payments. I'm on auto-pay, so I'm not very happy.

Thirty-plus year member. Love the distribution at the end of the year; not impressed with the steady increase in premiums, especially since I’ve had only two claims since I joined, neither very costly to USAA. I’m looking for less cost and much better customer appreciation.

Insurance is much too high but lower than others I've priced. Service is excellent and flexible, and the policy is good for full coverage, just too darn expensive.

USAA is good for super good insurance, but it costs much more to receive 'benefits' I don't really need.

Average, but not a real discount rate, and rates go up yearly and worsen after even a small claim.

There's no flexibility, and if you miss your first payment by a day, they will cancel your policy. Then, they make you get a new quote and double the price for half the coverage. It's unbelievable that they treat veterans and their families like that.

More reasonable prices.

Customer service is pretty hands-off. Our homeowner's policy went up a huge amount this year. I'll need to go shopping again, which is not what I like to do.

Their rates have gone up significantly, and as a result, I will be looking at alternatives.

The coverage rates have gone sky high. It's ridiculous. For one vehicle that's 5 years old, I'm paying $1000 for 6 months.

I tried to get help with our new car after a gravel truck carrying large chunks of gravel or concrete lost some, hitting several vehicles, including mine, while traveling down Interstate 35 through Austin, TX. There was no stopping as traffic was moving. I got pictures of the truck and cars, contacted insurance customer service, and still nothing! It seems even advice can't come without a price these days, and the monthly payment isn't cheap! So, I'm still driving around with a broken windshield and large dents in the hood and side of the car. I guess I was at fault for driving behind this truck on Austin's roadway.

I am a decorated Air Force veteran with no tickets or accidents in over 50 years, and I was charged $1400 for six months for full coverage. This seems very high for someone with my record.

Their customer experience is second to none, but their coverage is almost double that of Progressive.

The monthly rate is way too high for someone with my very good driving record. Insurance rates should not be allowed to be based on credit ratings.

Generally good, however, lately premiums have gone up.

They told me one price, then when I got the bill, it had doubled or tripled.

After I paid off my car that was financed with them, they did not let me know I could reduce part of my coverage to save money. They let me pay for coverage that I did not need for three years. When I finally caught it, their reps were clear and upfront: USAA has no responsibility to make sure that my coverage was correct. So I overpaid more than $3600 in three years and they told me too bad. So much for looking out for service members.

Very poor. I would never go back to them. They raised my rates by $30 to $50 every six months.

All done on the computer. Have not had any face-to-face or telecommunications with people. USAA wants to monitor personal driving habits of an individual who drives just about 30 miles a week, is an octogenarian, and rarely goes out. If there is no response to their monitoring, they hike the insurance rates automatically for "lack of monitoring."

It was cheap until I went in the ditch and actually needed my insurance. They doubled my premiums.

Search for a lower price if you have a great driving record and payment history!

Prices keep rising, but no claims have been filed.

They were really nice but way too expensive for the product offered.

They gave me a price 6 months ago and raised it over $300 this 6-month period. Guess they got my money. Not just USAA, so no breaks for people that have their cars hit while they sleep?

It's great for starters. I get the impression that the longer you subscribe to USAA, the more you are taken for granted.

The coverage and pricing are now average. They used to be outstanding.

They are not what they used to be since they opened membership to the Enlisted. They spend too much on advertising, for example, the deal with Kansas City. I am not sure about their objectives these days. It seems that they are targeting anyone who is even vaguely related to a military member. My father was a Navy Officer, and I am a Marine Corps Infantry Officer. I meet people who have no clear idea about the Military, yet they are considering USAA insurance. However, when they check the costs, they find them far higher than the competition. I am unsure why I am still a member. My friends tell me to wait, but I think that the change I am waiting for will never happen. I have been a member for 40 years, which is too long.

The policy is always high.

I was told I couldn't get a discount because I didn't drive my car enough.

I drive about 800-900 miles a month and I have to look for a different company for better rates. I believe that I have found a better deal at half the price.

When I called to inquire about a bill I received, I was asked to enter my password and pin. I was informed that it was incorrect, and then I was asked to create a new one. Even after doing so, it still didn't work. After providing my name and policy number, I was told they couldn't access my account because my new pin wasn't functioning. Yet, they managed to send me a bill. I'm concerned about the potential difficulties if I ever need to file a claim, as it seems they don't have sufficient information about me.

I've never had another insurance company, but I think USAA is wonderful. I don't believe other companies would do what USAA does. No company does what they do.

I used to be a huge fan of USAA and saw all their products as nearly infallible. However, in the last few years, my experience with them has soured significantly. The constant increases to my policy cost with very poor justification has become incredibly frustrating. Especially as they've said they intend to charge me a fee unless I opt for paperless statements and automatic payments. This feels like a veiled threat, which I do not appreciate, especially after years of loyalty to them. It's one of the reasons I'm switching. USAA has deeply disappointed me and it will take a lot for me to consider them ever again.