Is USAA A Good Insurance Company? Reviews From Over 4,356 Customers

Good. I caused my first accident recently. There were no problems with the insurance and they took care of it. I didn't have to do anything.

USAA has been my insurance company for 50 years. I have been satisfied in the past, but in recent years they have fallen behind other companies in terms of rates for older drivers like me. I am 81 years old, fully retired, do not commute, and do not drive any distances beyond a local grocery store and my gym twice a week. Unfortunately, USAA has not offered competitive rates for people like me: a retired octogenarian who rarely drives my 13-year-old car.

It's hard to get through online and on the phone.

Initially contacting them can be a pain, but great service once you do.

The service was very slow. I had an accident in September, and after two claims, the fixes were only completed last week. No one ever called me back, and I never received any return calls from the adjuster. I will never go with this company again.

I have had USAA Automobile Insurance since 1963. Great company!

Have your proof handy when you apply; they do require documentation. If you're a relative, they will work with you on getting the documentation.

Great but the price is a bit high.

USAA is very customer-oriented, and I always feel attended to when I interact with them. Their staff is knowledgeable and caring, focused on helping me get what I need. I've been a customer for close to 60 years and I wouldn't go anyplace else.

Some people claim their rates have increased. They have, but so did everyone else. USAA may not be the cheapest, but they are not the most expensive either.

I have no issues. They did everything to protect me in an accident.

Great, just expensive.

No other company has come close to the rates that I pay.

It's great. I have no problems with them and would tell my friends if they want an insurance company where they can speak to a human, this is the company to go with.

I assume it’s like most others. USAA is, of course, offered to military personnel, retired military, and their families. Since my bill has skyrocketed to $1,459, I’ve been upset that my car costs that much to insure. I’ve had this car since January 2016. I haven’t had any accidents, and I don’t drink alcohol. My car mostly sits in the garage. It has approximately 67,800 miles on it. My bill is up over $200 from last year, and about the same increase the year before. I just don’t understand. Make of it what you will.

You’re pricing yourself out of the market. I don’t know how much longer I’ll be able to stay with USAA.

Customer service personnel are polite, courteous, and very professional.

Excellent in all respects. I've been with USAA for over 5 years and haven't had a single issue.

The cheapest insurance I can find. Others are over 100 bucks a month more.

Very professional.

Expensive but with excellent customer service.

Great insurance company that makes the claims process easy.

Because of two claims in May-June 2024, my premium has skyrocketed. It sounds like they don't want senior citizens as policyholders, and I have been with USAA for over 55 years!

I'm just checking prices. Their service is great, but their prices match the service. Just checking prices and coverage. They go hand in hand.

I've been with USAA for as long as I can remember and have always found them to be extremely wonderful to work with.

We have had no problems with USAA. It is easy to communicate with them, and we can easily access them.

USAA seems like the least expensive option available, but they still pad the coverage charges extremely generously. It seems being an insurance agent is a lucrative occupation if you're a good liar.

Very good experience overall!

Very good.

Everything is excellent except for the cost. The primary car was reclassified and the rate increased.

It is okay, but I think it is a little expensive.

Like most companies, their communication skills leave something to be desired. A number of times I had to call back repeatedly to check on my claim and find out where my vehicle was located and if I could gain access to it.

Very good service and helpful.

Good company, but costs keep going up.

So far, the response to my current claim has been very good, much better than the last claim. We will see how it goes.

Professional and knowledgeable company that seems to put the customer front and center.

I would strongly recommend USAA to any military professional. I have, in fact, done so in the past.

Great value, excellent service.

If you qualify, USAA is great at a decent price.

Love USAA. The only problem is that they are way too expensive.

If you can get a decent rate, go with USAA.

Very satisfied

I've only had one claim in over 12 years, and it was handled with exceptional professionalism.

Fine, it's just too expensive.

They are easy to deal with. Efficient, pay quickly. No hassle.

Great company! They have insured me for years with excellent service.

No complaints. I've been with USAA for a very long time, and their prices are fair.

I have been and continue to be a member for over 40 years. Apparently, there is a disconnect between their auto rates and market reality, unfortunately. I would never have changed if it were not for the ONE HUNDRED PERCENT higher cost with the same coverage from Progressive. I will be writing to Mr. Juan Andrade, CEO, to make it abundantly clear that someone in their actuarial department is not doing a remotely good job. Extremely disappointed.

I've had USAA for a long time and have received excellent service over the years. I recently got quotes from other companies, and no one else could provide the same coverage at the same rate. Not even close!

The best insurance company in America!

They have been very good with me.

It's too high.

Customer service is great, awesome, super, and amazing. I guess that is why the price/cost is so high.

Overall good. However, more than once I was sent emails stating I did not pay insurance for the month. I set it up monthly. They charged me double the next month. Plus, my rate of $99 for minimum coverage went to $137. I am going to investigate this. I am not going to pay that, though most companies are higher.

Lowering car insurance rates!

I have both auto and home insurance with USAA, and they are great!

Excellent experience, but the price keeps rising. Checking if that's justified.

They are the cheapest of all, if you qualify. All auto insurance rates are untenable since the border situation.

Bri was unusually competent, friendly, and willing to help me understand the situation with my USAA insurance cost increases.

Always had a good experience when dealing with them.

They raise the rates really high even though you've been with them for years and have only had one minor accident.

There's no flexibility if you're more than three weeks late on payment. Your policy gets cancelled and reinstatement is expensive. However, their customer service is great. But when life happens, like an injury, they wouldn't give me four more days to pay after the three weeks. I checked around and their prices are on the high end. I've been with them for 30 years. So, it really depends on your needs.

Every single policy period, USAA increases my rates even though I have no accidents, tickets or violations in the last 10 years. USAA charged me for two vehicles I own, but were not registered for at least 5 years. When I brought this to their attention, they did nothing about reimbursement. Last policy period, I was paying $136 per month. Next month, they are expecting me to pay almost $300. I have spent too much time on the phone with them about my rates. I have been a USAA customer for over 20 years.

They are unsatisfactory in handling home claims. They seem to side with questionable contractors and don't pay adequate attention to the veterans. Both the claims adjuster and the mitigation company seem dishonest. I had a very negative experience.

USAA has always been quick to respond. However, they don't really fight for their policy holders.

The pricing settlement for older vehicles in good condition is very poor. As a master technician, I keep my vehicles in excellent condition. However, when I had an accident, my high-mileage vehicle was undervalued, not considering its mechanical condition. Despite replacing most of the drivetrain components, suspension parts, and the A/C & heating components, my vehicle was valued thousands of dollars less. I was denied the proper settlement I was due. I repaired all the damage post-accident, finished the cosmetic issues, and even repainted the entire vehicle. I sent pictures to claims to verify the upgraded condition. Unfortunately, it seems most insurance companies use similar tactics to obtain a good salvage price, and they are quick to total vehicles, thereby robbing their customers of the true value. Apart from not having a local agent to discuss these issues, I remain a customer of USAA, even after they raised my homeowners insurance by over $2500 in one increase. This is a tough pill to swallow on a fixed income.

Every couple of years, they raise the premiums and lower the coverage.

My husband and I have a policy with USSA and our new monthly record has not arrived at our home! The expiration date was 3/15. We need a new record that has been paid for. This is unspeakably rude and dangerous as we are now past due.

When I started with USAA, it seemed like a good company with plenty of benefits. However, they've now shifted away from valuing the customer and accommodating their needs and wants. They've focused more on the company's benefits and less on the customers'. There are better credit unions and financial institutions out there. USAA has declined in terms of services and affordability.

It's too hard to communicate with anyone, be it the office or customer service.

The policy remained the same, but the cost for both home and auto insurance skyrocketed despite having no claims.

USAA is no better or worse than other major companies, but the prices of auto insurance increase every 6 months even without any claims. The homeowners' insurance went up by over $500.00 upon renewal this month, despite having no claims. The same coverage can be obtained for much less.

As a military veteran, I have admired this company for many years. Last year, I obtained both home and auto insurance. This year, they announced that I could no longer use Noblr, USAA's pay-as-you-drive policy. However, they assured me that the new USAA pay-as-you-drive program is both better and cheaper. But that's not the case. It's nearly $100 more each month and over $1000 more every year. It feels like a bait-and-switch tactic.

They were recommended by a friend, but they're too expensive for me. I don't have any tickets or accidents, yet I'm paying almost $400 a month for one vehicle. That seems ridiculous to me.

Their prices have increased considerably in recent years.

They are absolutely not affordable. I am trying to find cheaper rates.

It's not great. I'm looking to switch because they don't value their customers.

The price increases every six months.

They increase premiums really fast.

My experience wasn't very good. I was in an accident that wasn't my fault, but they determined it was my fault based on the pictures I sent them. Everyone else I showed the pictures to was of the opinion that it couldn't have been my fault.

Considering my age and driving record, it seems too expensive.

The rates are too high and constantly increasing.

The only problem I have is with their app. It doesn't function properly, and that impacts your discount. Additionally, I didn't drive enough for them. I'm disabled and can't travel much anymore.

I got hit by a car and USAA did absolutely nothing to help because the insurance adjuster I was assigned was on vacation, so I had to wait until Monday for any help. They offer great prices and I've used them for at least 10 years. This was my first time ever reaching out to them.

I would advise a friend or anyone else to please consider other options. Dealing with USAA can be quite challenging.

This used to be a good company, but the rates have skyrocketed and the customer service is dismal.

They are not truthful about covering your vehicle repairs. My vehicle was damaged by rubber on the road and required $2000 worth of repairs. They approved the repairs, but they were never carried out. Later, they claimed a check was paid but refused to provide proof or even the name of the payee. Meanwhile, I was left for 2 years with my car held together by zip ties instead of being repaired. Then they reported that I was in a preventable accident. A giant piece of tire rubber on the road at highway speeds at night with a car on either side of me, and it was my fault? They were not honest throughout the process.

They are more expensive than other companies as they keep raising the rates every six months.

I've been a member for 25 years. It's not worth it anymore, neither their banking nor their insurance.

The customer service was a disaster! I received no help from them. I was told that my vehicle form would be delivered in 2 to 3 days. However, I haven't received it yet.

After 17 years with USAA, they dropped me because I missed one payment, even though I had notified them that I would be late. 17 years!

Not good. They couldn't even get my name right, let alone follow up as promised. It was a terrible waste of time.

Although Consumer Reports rates them among the top 10 best insurance companies, they grossly overinflate the replacement cost on home insurance, which significantly increases premiums.

Terrible! I received no help with my registration form!

There's no quality in their customer service.

Rates have skyrocketed despite a decline in driving since retiring!

I would advise you to consider other options. I was paying $1000 a month with USAA. I switched to State Farm with the exact same coverage and deductible, and now I'm paying $440 a month. How is that possible? In my opinion, USAA is overpriced and taking advantage of people's hard-earned money.

My experience was expensive without actually getting what I wanted.

They literally raised my current quote by $1000 a month. It was ridiculous.

The customer service was poor.

They are supposed to be a lot cheaper than other insurances, but they are not.

The experience was not satisfactory.

I love the fact that they cater to the military, but they are expensive.

They are expensive, and when you need them, they don't help you.

It's not as good as it should be. The service, products, and concern for the customer have fallen under the current management.

They penalize me for using my phone as a passenger in someone else's car. Even though I have a Bluetooth hands-free phone, they still want to deduct points. I guess next they'll penalize me if I talk to my wife while I'm driving.

I'm disappointed due to the constant high rate increases and minimal accident assistance, other than collecting my deductible, which they rate as A+.

It's not very good. I'm being charged a lot of fees ranging from 56¢ to $1.12 for each transaction or payment made. I feel like I'm overpaying for full coverage for a 2003 Chrysler PT Cruiser because I filed two claims for accidents that weren't my fault. I wasn't found at fault and I never received a citation, yet I'm being penalized because I filed. The insurance coverage in this country feels like a scam and there's no refund, credit, or reward for good driving.

After 42 years as a member, I am very disappointed in how USAA has changed in the last 5 years.

Their rates for the military are too high.

I would not recommend getting a policy from USAA.

I used to believe that USAA was expensive because they offered the best services, but my experience proved otherwise. I had been a customer for over 10 years and even convinced my then-husband to open a checking account with them. We then purchased auto insurance. However, after our separation, I was informed that he was the primary on the auto insurance and I had no rights to print an insurance card for my vehicle. Despite paying for the car insurance, I was unable to view the account. I was upset that they refused to discuss the account with me.

USAA just became too expensive. Every six months, the cost increased without any rise in benefits. I had to find cheaper insurance.

It's too hard to get past all the checks and balances to verify you're a member. There are too many questions and memory items to get past their firewall. Lastly, everyone is working remotely, and you can hear the family activities in the background.

They increase premium rates without notifying you well in advance. They even raise the premium for a minor fender bender, like pulling out of a driveway into an illegally parked vehicle.

I was in an accident which was not my fault, and my insurance increased to $118 a month. I don't drive my car much, less than 50 miles a day. Additionally, I have home insurance with USAA and my payment increased by $100. As a veteran, I find this totally wrong.

The tracking for a discount is not satisfactory.

It's quite difficult to speak with a human. They only allow limited access to the website if you're not the one who set it up. Did I mention it's difficult?

This insurance is way too expensive. Despite being a U.S.A. veteran, I was treated poorly.

I just think they are still too expensive.