Is Liberty Mutual A Good Insurance Company? Reviews From Over 4,315 Customers

Too expensive for how little I drive. I'm retired and drive maybe 10 miles a day, 2 days a week.

Keep watching the rates as time goes by. It starts out great to get you on board, but then each year the price goes up until you can't afford it with a Medicare income. That's the reason we are switching this year.

I think they have the best price and are most flexible with their billing. I am extremely satisfied with them.

Fairly quick claims settlement twice in four months.

Great online experience!

Be pleasant and polite with the representative, but clearly express what you need to maintain your relationship with the insurance company. Explain your personal needs and obstacles in a very direct manner, but never use an attack approach. You want the representative to want to work with you to successfully come to an agreement regarding your policy.

Low rates and easy to work with.

So far, so good. I haven't had the policy for that long.

They were the least expensive and always ready to answer questions.

Excellent insurance and great customer service.

Just the same as any insurer: Keep after them for renewal quotes that are competitive.

Liberty is very straightforward. The buying process is easy.

Good value, customer service needs improvement.

Good company, but like all, after you have been with them for a few years they raise costs substantially, even if your driving record has been perfect.

I was paying double what I pay now, and the other guys were only giving me half tort for twice the money. What a ripoff. Thank God for Liberty Mutual. You guys rock!

I got a fantastic price on my insurance, only $488.00 a year for basic coverage.

It has been fine until now. They have decided to drop all auto coverage in CA, leaving us to look for a new insurer.

Seems pricey.

I just need a better quote than what I currently pay with them.

Stay on top of changes to cost, policy, and coverages during the renewal process. It's easy to assume things are the same.

As much as I loved them, they will no longer work with California.

My experience with Liberty Mutual has been excellent. I would recommend them to anyone!

Very good, easy to get answers, and got the best price available.

Overall, I am satisfied with Liberty Mutual's customer service. I am extremely satisfied that the pricing was lower than others. However, I am not 100% satisfied with the payment information given over the phone, which was incorrect and caused an additional amount to be added to my original balance. This was not my fault, but completely the fault of the customer service representative who gave me incorrect information. This cost me time, money, embarrassment, and unfairness due to her negligence and incorrect information, after assuring me more than once, despite my doubts, that my payment was indeed processed and would not be returned for insufficient funds.

Good service.

My agent at LIBERTY MUTUAL was very good to work with! The only issue I had was the pricing compared to other companies was not quite as strong as I’d hoped it would be, but the level of service made me stay with them for quite a few years. My agent in the Dallas Fort Worth area was amazing! They were very responsive and always available when I needed any kind of assistance at all. I truly consider them a friend.

Excellent

My insurance rate was raised to $600.00, and I've never had a claim.

I am happy with Liberty Mutual. I am just looking to compare prices because of an increase of more than $1000.00 for this year.

Easy and convenient app, transparent and easy-to-understand policy documents, payment flexibility options.

Service is good, but the cost is too high.

All in all, it's good, but extremely expensive compared to other quotes. Extremely expensive!!!

They are very good but do not want to insure California auto policies anymore.

Great company - pricey, though.

Liberty Mutual has handled all claims that we have made quickly and fairly. However, Liberty Mutual is pulling most of their policies out of California. They have dropped our personal liability policy and our auto policies. My son was not able to get an auto policy with Liberty Mutual when he purchased a car last year.

I'd tell them they increase rates whenever they want to, regardless of how safe a driver you are.

So far, so good. I haven’t found another quote to beat them. So I’m going to say they are the best deal out there at the moment.

Rates are a little high. I stay with them for exceptional customer service, especially claims.

Liberty has been my go-to for a few years now. They are the only ones I have found to have the most reasonable rates! The agents I have dealt with have been very knowledgeable and always helpful!

Some unexpected elements, like the policy will not renew or transfer to another company, with more expensive rates.

Good, but expensive.

Better than most.

They overcharged me. I found a new policy with the same coverage for half the price.

They handled the claim excellently, but the rate was raised. They were relatively easy to contact.

It's too expensive. They should stop all the unnecessary TV commercials.

Their customer service is excellent. They resolve claims quickly. However, their roadside service leaves much to be desired. Unfortunately, I found this out too late. They only provide assistance for mechanical breakdowns, which does not include flat tires. After filing one claim with them after three years (or possibly more), my rate increased significantly.

It has been very good.

The customer service is good and they respond well to calls or needs. However, the rates have significantly increased, causing us to shop around to see what equal coverage would be with other carriers. If the rates were lower and hadn't increased so much without many claims, we wouldn't need to shop around.

I enjoy working with them every time I need to.

The insurance is too high.

They offer good rates and are a great company.

My experience was good, but I’m trying to save as much money as I can by checking other companies.

They are very good and knowledgeable about rates and coverage. I would hate to use another insurance company.

Good but expensive.

Don't be late making your payments.

Good communicators. The agent on my call was knowledgeable and forthright with answers about my policy.

It's a bit expensive.

Always excellent.

It was good until COVID. The prices really went up.

Liberty Mutual has been everything I could ask for in an insurance company. They responded instantly to the few issues we've had and resolved them completely. We are very satisfied!

Liberty Mutual has become very expensive, so make sure you’re getting your money’s worth.

Very poor communication. Everything is done online. No agent to sit down and talk with. Everyone you do talk to gives you different information. In order to get a discount, you have to sign up for them to track your mileage for 90 days, and they can change your premiums. Would not suggest them to anyone.

Prices are still too high.

My policy renewal is in May. I took off my one vehicle in August and put the same vehicle back on in November. Oliva told me inflation caused them to raise my policy from $381 in July up to $410 in November. Same vehicle, nothing changed. Liberty Mutual/Safeco.

Liberty kept raising rates with no discussion until I was paying nearly $300 per month for one car and no accidents.

The cost of my policy has increased significantly from last year and nothing has changed except my age. Is this the reason for the increase?

Not happy with Liberty Mutual; they raised my rates four times for no definitive reason.

I have recently done a cost comparison and found that I have massively overpaid for coverage from Liberty Mutual.

The rates were way too high for what I was getting.

Way too much hassle getting started. I just got an email for $87 a month for the same coverage.

After I turned 65, my insurance went up 125%. It went from $860 a year to $2400 a year for no reason.

Expensive, currently shopping for better pricing.

They raise the rates over time. There are no loyalty discounts. I spent 3 years with them, and my monthly payment has tripled even though I've had no accidents or tickets. I will be leaving this company soon.

Try someone else. The quote went from $203 for 6 months to $913. I changed from a 2007 Solstice to a 2012 Jeep Liberty, so they must not like Jeeps.

Don't have any accidents, no matter how minor. They cave under the slightest threat from ambulance chasers, settle without questions, and then increase your rates.

LM charges existing loyal customers more than new ones.

They are consistently raising prices. No expenditures. No claims.

When my husband passed away last December, I called Liberty Mutual to inform them. The agent was curt and told me I would save $58.

I asked for my old policy to be canceled effective yesterday, 10/20/25, due to a new Liberty Mutual policy now in force. Changes were made and reflected in the new auto policy to account for reduced mileage due to less driving as a result of recent retirement. I am awaiting a response regarding the cancellation of the old policy and the credit due to me. I notified Liberty Mutual this week via email on their website.

Shop around as Liberty Mutual is expensive, even after being a customer for several years.

Look elsewhere; they give you high deductibles and you still pay twice as much.

I have no complaints. I have not had any claims. They collect my money even though we have no tickets or accidents. I wish they had a senior discount.

In the beginning, Liberty Mutual was a good company, but in the last few years, when I had my first claim, they have been very difficult to deal with and not supportive during disasters that you have not caused.

The premium was raised to just under $300 a month for a 2019 Chrysler Pacifica. I'm not happy at this moment.

They are trying to charge me outrageous rates with an increase this year of 22%.

After one year, the market value of my car has decreased, so I expected the price for the new year's insurance to be cheaper. However, the price of the next insurance has increased.

They increase the premium significantly, even with no claims.

I am very upset that when we added a third vehicle, and each vehicle was given a separate policy rate, an additional $1100 annually was added to our policy just because we had three vehicles. We removed the third vehicle three weeks later, and the $1100 increase remained.

Far too expensive for a retired woman on Medicare with them. I can only afford liability.

Policy explanations are weak, rates are too high, options are confusing, and the claims process is average. I don’t find anything that stands out compared to other insurance companies.

They're good, I just would like to find something cheaper though.

They constantly increase premiums after initially claiming they would reduce them the longer I stayed with them, even with no claims.

Horrible customer service. They were not helpful with my claim from an accident that was not my fault. I feel I have been penalized ever since. They keep raising my insurance with no explanation.

Very expensive. They don’t give you a reason or heads up as to why your insurance keeps getting higher, and it takes forever to talk to someone.

Full coverage insurance is high-priced for basic coverage and high deductibles.

Plan on getting absurd rate increases every year regardless of how many miles you drive annually. They charge a 2.95% fee to process your debit card. Expect to wait forever to talk to customer service.

They raised rates consistently every 6 months.

Listed phone numbers are diversions to other companies not related to car insurance at all. No phone number works. You cannot reach a representative from any number listed for Liberty Mutual Auto Insurance. This company increases the premium every few months! I started with a $41 premium and it is now $59. I cannot afford this on a limited income and cannot reach anyone to cancel it. It's the worst experience ever. Do not recommend at all, ever!

No one answers the phone when I call. They increase my premium every few months without notice. I want to cancel but can't get an answer on the phone. Definitely do not recommend.

I think Liberty is way too expensive for me, a 71-year-old man with a great driving record!

I haven’t had any direct experience with them, though the premium I am paying is too high.

They increased my rates and overcharged me.

Many years of coverage, 28-year-old car, no tickets, 1 claim for back impact, 90-year-old driver, 900-1200 miles per year, and they shopped me to another insurer who added $700 to my "new" policy. That was Liberty Mutual.

I have been with Liberty Mutual for over 12 years, but the prices just keep going up! I tried to work with customer service to lower the cost, but the representative didn’t provide any help, so it's time to move on.

It was good until I got a ticket, and then it doubled. Now the yearly new policy came up, and it went up $35! I can't afford that, plus I'm on a fixed income. Ugh!

Great policies that cover everything, but you will pay a lot for it.

I moved 3 miles away and my rates went up by $48.

They overcharge and add people to your policy if they name a person at the address you live, even if they stayed there before.

So, prices are still high when compared with other companies offering the same coverage.

For the type of insurance I had, it was way, way overpriced. Then when I asked for a quote on this year's insurance, they went up. Bye bye.

I think the premiums are a little high. I have paper billing and want to keep paper billing, but invoices are sent seemingly late to get payment back by the due date. I have requested a different due date, etc., without resolving this dilemma.

The rates have gone up significantly. I plan to make a move knowing I can get a better rate. When I initially signed up for Liberty, I received a better rate based on my age, credit report, accidents, claims, mileage, etc. I have been an outstanding customer for more than 10 years.

I never had an accident or claim during the length of my policy. When I renewed the policy, they increased the amount I would have to pay. I always thought the price of a policy would decrease, or at least remain the same. I'm done with them!

We were very impressed with Liberty Mutual until they decided to keep raising our rate for no justifiable reason. We have no tickets, no accidents; they just blame the area we live in as an excuse to keep raising our rate. At this point, we're just paying an exorbitant amount of money to have this thing called insurance.

Good company, just expensive.

Started off with a good rate, but they have increased my insurance. I now pay over $800 every 6 months with no tickets and no accidents. I am looking for a better rate, but so far I haven’t found one.

They push you to go paperless, which makes it hard to make changes to your address. The homeowner's policy lapsed a year after we moved out, and they claim we still owe the premium because they didn't cancel until I notified them that our mortgage provider paid the premium annually. Their customer service in this regard lacks.

They gave me a huge increase in my monthly rate. I have no tickets or accidents. They said they're doing this across the board.

Huge premium increase this year. I am switching and saving $400 on homeowners, and the monthly premium on auto went from $217.00 to $122.00 with higher liability limits.

Fair... They raised rates every year, making it way too expensive.