Is Dairyland A Good Insurance Company? Reviews From Over 413 Customers

No complaints, no problems. 😊

I appreciate not being pressured into getting coverage I don't need.

They insured me when nobody else would, and at a lower rate. However, I found a cheaper option this time around. I have nothing bad to say about them.

Dairyland was great and my agent was wonderful. However, since it's just me now, I couldn't afford the price.

It's fair, but the only hard thing is getting to a representative.

The price was good, even with the need for an SR22. However, my policy lapsed over a weekend. I received a no-insurance ticket because they wouldn't backdate my renewal.

It's been wonderful.

I haven't had any problems. I've made no claims. I received the renewal policy at a lower rate than expected, well in advance of the renewal date. I'm unlikely to change.

Very good

They are honest and they will get you what you need.

It's too much money for my car insurance. I just can't afford it.

Well, you raised my payments by $100 a month for a ticket that's six years old, but the DMV just put it on my points, so I have to find cheaper insurance.

Good customer service.

I'm giving them 5 stars because of their ability to provide me with decently priced insurance for my vehicles.

Insurance coverage and tech services

Insurance coverage and tech services

Easy to use

Great prices

They are very affordable.

The service is great and the employees are kind.

I've been a loyal customer for over 5 years, never missing a payment. Our relationship has been good. However, there was an incident last month that wasn't your fault or mine, but I took full responsibility. I was upset, but I should have handled it better. There's a saying that when you do something bad and lie, it's usually ten times worse for that party. I believe you could treat me a little better, but that's a discussion for another time. I appreciate your local office, as I'm always treated well there.

They've been easy to use and I've never had a problem.

Good customer service, easy to set up my account online and make auto payments.

Great service, good prices.

When I lost my job, they allowed me some time to keep my insurance and pay them when I could.

Free Sr 22

Low prices

They were easy to work with. I've just had financial struggles lately, so it lapsed.

Because they have done everything they said they would do. Complete customer satisfaction!

Great customer service.

The prices were fair. I never needed to file a claim, so I can't comment on that.

They're pretty good, except the prices are high on regular insurance but cheap on SR22.

I really enjoyed the great prices and great customer service.

Easy to communicate, I've never had a problem with them.

My payment increased.

Convenience & Price

It's hard to make payments when you get your check once a month and it's the second week of the month, and you lose your insurance because of it.

They have been great, just a little expensive.

I've used a few insurance companies in the past, but if I was ever late on a payment, they would always cancel. Dairyland, on the other hand, just wants a call to inform them if it'll be late.

They are good, but my rate went up significantly. My daughter is over twenty-one and the insurance went from 292 to 794 dollars. It's a lot, but Dairyland is good. However, I was surprised by my rate increase.

Professional. Non-judgmental. Very accommodating.

They raised my insurance by $30 because of one incident.

The price is high.

Good rates, good people, good company.

They are the worst company I've ever had the displeasure of working with. Their customer service is atrocious, by far the rudest staff I have ever spoken with. I'm telling you with all honesty, they can 100% not do their job and not care about it. They offered no compensation for them not doing their job. They took my money for 9 months and didn't do their job which was the simple task of reporting my SR-22 to DMV every month and they literally could not do that. I spoke with them three times, they said they would fix it every time. I got pulled over, I didn't have insurance in the law's eyes because they did not report me to DMV.

They frequently remind you about your payment.

They raise rates without notifying customers.

Be careful, they lied to me on the phone multiple times.

They have the worst service and rates in the entire industry. Period.

The customer service agent was very rude and sounded like they didn't even want to be there and hated their job.

So far, they've been good at collecting money from me. I haven't made any claims yet, so I don't have any experience with that. My biggest issue at this point is that when I started my car insurance (full coverage in January 2023), I started at an average of $157.00 per month (or $942 every 6 months). Starting in July 2023, my premium went up by $100.00 (to $1042 every 6 months), which increased my monthly payment by about $20.00. The exact same thing happened in January 2024, with another $100.00 increase for January to June, and a $20.00 per month increase. When I called them, they claimed it was due to a state minimum increase. However, my sister, who has been with Dairyland for close to 20 years, hasn't seen much, if any, increase. For context, she is 52, married, has two cars with full coverage, and I am single, 54, with one car. Our premiums are currently similar after the July 2023 increase, with hers being slightly cheaper. If Dairyland increases my premium again, I will be dropping them. My experience so far has been with a bunch of greedy thieves. I have no claims, no tickets, and a $100.00 increase every 6 months is simply unacceptable.

Dairyland and I agreed on a liability-only policy at a rate of $209 per month. I provided them with all my information, including both at-fault and not-at-fault incidents, as well as tickets. Then, I received a text message stating they were going to withdraw $368 from my account due to an at-fault accident. I had already informed them about this accident when we agreed on the premium. They had all my information when we settled at $209 a month. Now, they want to raise my rate after I've given them all my information. I've since canceled my policy with them and moved on.

Consider going somewhere other than Dairyland. Their demands for insurance coverage are outrageous.

I'm not a policy holder, but my partner/spouse is a policy holder with Dairyland. I think the way they handle their financial end of things, particularly with monthly billing, could be improved. They don't seem to be very savvy in helping their customers save money on their policies. I know there are other car insurance companies out there that offer much lower monthly rates. Additionally, this company doesn't seem to comply very well with reporting to the DMV, as we keep receiving letters threatening to suspend our driver's license if we don't pay the premiums. However, we have been paying, as reflected in our bank statements. I believe Dairyland needs to listen more to their customers' needs and be clearer in their policy motives.

Dairyland's prices are extremely high. I have a valid driver's license and a good record, with no tickets in the last 5 years.

They are extremely expensive for no apparent reason and they don't cover anything.

I'm not too happy with the price.

Too costly.

Paying $400 a month is ludicrous.

They are not willing to work with me on anything.

Well, where do I start? I needed a special insurance, FR44. I called to switch my non-owner policy to an auto policy and was quoted $1,149, which I paid right away. A week later, I received my premium in the mail. It was almost $7,000 for 6 months. The funny thing is that you have to pay 6 months upfront with FR44. So, when I paid $1,149, I thought that was for 6 months! Well, no, that was per month. I would have never paid that! I'm with another company now, and the premium is $5,000 cheaper.

I'm unsatisfied with the policy. I was overcharged for liability!

The price is too high.

The prices are high.

My rate increased and I was never notified.

They are extremely expensive, and I don't receive any assistance or discounts.

The customer service is bad and the rates are high.

Reasonable rates

Every year, the payment increases.

They raised my rates by 50%.

They took the payment out too early, then cancelled it because I didn't have enough to make the payment.

I was overcharged for full coverage.

Every year, they increase the payment.

Their policies are outdated. They don't cover towing costs upfront. Instead, you pay and send them the bill, and they decide whether they will reimburse you. Their communication is poor, with no updates on your policy or its status.

They are cheap, easy, and I've had no problems with them.

They provided car insurance while I had an SR22 on my license. However, I found cheaper prices for more coverage elsewhere.

I started my policy at one price, but it was raised twice after the policy was written.

I believe that when you purchase insurance and the policy is written, the quote should be honored for the term of the policy. They've raised my premium in the middle of the policy term twice.

Well, it's costing way too much for how little we drive.

They unexpectedly removed my full coverage, claiming my license wasn't valid, even though everything was in order. They didn't notify me about this change. Additionally, they wanted to increase my payment to $524 without any apparent reason.

Ok, others cheaper.

The staff is great, but I feel like I'm paying a lot.

The customer service is horrible and the payment information is unclear.

The rates are too high.

There was an increase in my monthly bill.

I've been having a lot of problems with Dairyland. Despite my request to have my billing date on the 1st of each month, they keep changing it to the 30th without my permission. I initially started a new 6-month policy with the billing date set for the 1st of each month. My policy started on the 3rd of the month, and I had it set up so that it would start on the 1st of each subsequent month. Despite their confirmation that this would be the case, they keep changing it to the 30th without my authorization. This is why I'm giving them only 2 stars. I've been having nothing but problems with Dairyland and am considering switching to a company that will respect my billing preferences.

I've been with them for 4 years and after switching plans, my payment went up by about $100. Ridiculous!

I think there could be better pricing.

The rates are way too high and the billings are too difficult to understand what I'm being charged for.

When I had my accident, they took too long to handle my situation with the other car insurance company, which was from the car that hit me.

They claim to be cheaper than most, but they are more expensive.

Because I feel that paying $57 a month is a little too much.

The employees are not helpful and premiums increased with no explanation.

It took three calls before I reached the right place to cancel my policy. I canceled it the same day I took it out, just hours apart, and it took five days to get my money back.

The rates are high.

They did really well until my grandson stole my car and wrecked it. They couldn't do anything about it because his name was on the registration along with mine. I had an accident about a year ago, and then they doubled my payments. I can't afford such high payments.

The service is not friendly and they increase rates without any accidents or tickets.