Is Kemper A Good Insurance Company? Reviews From Over 328 Customers

Low price, good service

Very nice and quick to help

Everything has been good with them. I've never had to contact them though.

It's not a bad company, but the payments are higher than I would like to pay.

I've never had any issues with billing or the customer service representatives.

So far, I'm satisfied. I've had no problems and I feel comfortable!

They're easy to reach online and my bill is accessible to view or pay. They helped me prevent my insurance from lapsing and promptly informed the DMV that I was in good standing.

The customer service was horrible. I had to make several calls to try and clear up a billing issue that they caused. Each time, customer service told me that their system didn't show the repeated charges to my account and claimed I still had not paid the bill for that month. After showing them proof from my bank that it had been paid and they had been trying to collect a second payment for that month, they then charged me a late payment/returned payment fee for a payment I had already made.

They didn't keep my rate the same for the last 6 months. I dislike the app.

What do they do for me? They tell me I have to call my local agent, which is awful. This is my experience with Fiesta Auto Insurance, Blackstone and Shaw office.

They are a bit pricey.

I've been with them for 7 years and instead of decreasing, their prices have been increasing.

I can't get ahold of anyone. I've been calling and leaving messages, but there's no return call. I need to discuss coverage and payment.

I needed a towing service because my Nissan had broken down in the middle of the road. When I called my insurance, they didn't pick up the phone. It was a terrible experience. It was stressful enough breaking down and not having a ride back home, but my insurance not being available really made my day worse. I had to call a separate towing service and days later, I was able to file a claim, which I wasn't fully reimbursed for. Besides that, they have extra fees for just paying your bill, which makes no sense.

I need a cheaper payment, but I have an old accident from 2015 on my record that needs to be removed.

You can't purchase insurance here online. It's fake.

The monthly rates are very high.

I can't provide positive feedback about their service. When I made a claim, I didn't receive any contact until a month later. They are very unreliable. They left me stranded on the side of the highway until the next day because I couldn't get a tow.

They don't offer towing, and my insurance payments have increased despite not having any accidents or claims.

Once my insurance policy was activated, my agent never responded to any of my questions, comments, or concerns. It was the worst experience I've had with insurance in the last 25 years.

You incur a $10.00 late fee even if your policy is only one day late. In South Georgia, where I'm from, you can call and inform them that you'll be late, and they never charge a late fee. It's surprising how different it is in Colorado.

Long hold times.

They took double monthly payments one month and have cancelled my insurance due to late payment. Now I'm suspended. Again.

The customer service was horrible, and I reported the company to the insurance commissioner.

I needed to make changes but couldn't get a hold of anyone on the phone. When I finally did, the line was disconnected every time. I would not recommend this company to anyone.

They kept switching my monthly payments.

The monthly price is relatively low but it requires a significant yearly renewal fee. Fortunately, I haven't had to use them.

The state approved a 1.6% increase for auto insurance and a 3.4% increase for homeowners insurance in 2020. However, my combined increase was 14.75%, which was $314 more. Since I switched, my cost for auto and homeowners insurance has increased by $782, which is over a 43% increase. This far exceeds the cost of living and what the state insurance approved. I am now looking for a company that can execute their business model to take care of the customer instead of the shareholders.

Lack of responsiveness

Low rates. Bad customer service. How is it possible to only be able to report an accident during certain days and hours? They tried to low ball me on a property damage claim.

When it comes to services, particularly when the customer is involved in an accident and is in need of Kemper’s assistance, the service is really poor. The communication is at an all-time low. The time you are put on hold is really extensive. It's just unacceptable.

The broker who chose Kemper for me took a long time to complete my paperwork over the phone. They kept entering information incorrectly into the computer. The down payment was so high that I couldn't pay it all at once, which will make the next couple of months difficult for me financially.

This is the worst insurance company ever. They don't cover damages.

I was stuck in a city six hours away from my home with an undrivable car. They said they wouldn't fix my car until an investigation was over. So, I hitched a ride home. Then, they ignored my calls for three weeks. When I threatened to complain about them, my broker reached out to the person handling my case, and they finally called back. We figured everything out, and I had my down payment ready to go. I drove to the car shop six hours away with my mom, only to find out they hadn't sent the whole amount they were supposed to. To say the least, I would never suggest Kemper insurance.

Initially, Camper was okay and had a decent price. However, as soon as I bought a car and told them I wanted to adjust my insurance to maintain full coverage, the representative I spoke with was indifferent. She simply stated 'it is what it is.' All I wanted was some help adjusting my insurance price because it was the same as my car note. So, what am I supposed to do? Switch?

Reduction of coverage for home; Incorrect bill for latest renewal

Poor communication, calls are not returned in a timely manner, and they are not willing to fight for the customer.

It's frustrating because of all the hidden fees that I was not aware of!

The agent at the office I visit is too laid back. Sometimes, he's there attending phone calls, even when there's nobody in this ghost office, and I still need to wait. Plus, the quote I've been paying is kind of high. I haven't been working since I became disabled and the only money coming in is from SSI. That's why I've been looking to get a more fair quote that adjusts to my very low income.

I shouldn't be paying increased premiums annually.

I did not receive a quote from you.