Is Hugo A Good Insurance Company? Reviews From Over 276 Customers

Easy and flexible.

I love it.

Excellent, but self-serving.

Very affordable and super convenient.

Great.

It's great.

Convenient, affordable, and easy to get online.

Easy to sign up.

Go for it. It's easy and there are no pressures.

I love Hugo Insurance. I would definitely recommend this to anyone who has financial issues and is not financially stable. They have definitely helped me through hard times. I am a single mother and they’re always offering me things that will help me. I truly appreciate this. Thank you so much, Hugo.

If you need day-to-day insurance, Hugo has you covered.

Great and quick service!

Wonderful, best decision I ever made.

It's the thought of knowing you are covered and still saving your wallet.

They are convenient for most of your needs! They have great prices for what you're looking for.

I like that Hugo offers short-term plans. However, I wish they offered full coverage for vehicles.

I like it, and it’s much easier to use the app to add cars than talking on the phone and waiting for your card to come in the mail.

Hugo has the best liability insurance and the cheapest.

Hugo has literally changed the game for me, and I am so thankful to have them.

Wonderfully convenient.

They were fast and convenient. Excellent company.

Hugo is awesome.

It's excellent, I just wish it was a little cheaper.

The experience was good, but it was becoming too expensive.

Okay.

Just make sure you're covered if you're driving; that's all you have to do.

I never had a problem with Hugo. It's just challenging to maintain it with a single income.

Excellent! It fits perfectly into my budget. It gives me peace of mind every time I head out.

Quick, easy, and cheap.

Hugo was wonderful. We paid for car insurance at a good, low price. It was exactly what we needed to look into. Due to our income, paying for two vehicles for less than $100 is an awesome price. Thank you, Hugo. I recommend others to try it out.

The price is amazing.

Excellent

It was okay at the start, but the price increase was off-putting.

I like Hugo for a couple of reasons. One being, I can pay bi-weekly on my payday. Or, if I just need to add a day, I can do that. I also like the price. It is, if not cheaper, then the same price as quotes I've received from other places or the same price I was paying at my previous company that was due all at one time.

Good and affordable.

I love Hugo. It's a very good product. However, I find it hard to get back into my account, which I do not like.

Great!

They're bothersome with those texts. They scare me while driving, saying your insurance has run out. I have to immediately pull over and reload.

I can't say much except that I don't like the rate hike because I didn't use it.

It's a bit expensive, but the coverage is quick and easy.

The experience is great, everything is very transparent and straightforward.

I had a good experience.

It's a weekly policy and only covers liability.

It works with your needs.

Convenient.

The process was very easy and helpful for me.

Hugo is a great 'pay as you go' insurance, although the total monthly cost is slightly higher than most. It allows you to pay only for the days you drive, but if your policy is not active (paid for) for over three days, your policy pricing may increase. Hugo does not provide a physical insurance card. You can only access your proof of insurance by visiting their website. Therefore, it's advisable to take a screenshot of your proof of insurance in case you lose internet access or the website is down. As a fully digital service, they do not have an app for Android or iPhone, only a website. Additionally, Hugo does not currently offer SR-22 coverage. Overall, Hugo is a good temporary insurance to have, but you might be better off with a monthly insurance plan, unless you rarely drive.

It's flexible, but I would like to speak to a human about issues.

It's the best deal for people like me who rarely go out.

The service is average.

I loved the pay options, such as daily, weekly, etc. That was great! However, if I wanted comprehensive or collision coverage, they don't offer it in Indiana.

Excellent.

So far, so good.

When you need insurance fast, Hugo is the way to go!

Just because Hugo is the best insurance company I've been with, they have the best customer service I have ever experienced. The pay-as-you-go plan is awesome for me because I don't drive much. So, on days I'm not driving, I just turn off my insurance.

Excellent price

Good customer service.

Easy weekly payments

Very helpful in times of need

Cheap and instant insurance when I need it.

Great for emergencies only. Too expensive otherwise.

In my experience, Hugo is an option for people who are struggling. However, it seems to exploit those who are struggling because the insurance only covers the minimum requirements. This means that the policyholder will be fully responsible and have to pay out of pocket for anything that goes wrong with the vehicle.

I was never able to speak with someone, so I switched!

They never sent the state a record that I had insurance.

The service is poor, but they allow pay-as-you-go.

It's pretty expensive and they don't really provide much coverage.

It's steep, but convenient.

It's good when you need it on the spot and don't have a lot of money because you pay daily. However, it's very expensive in the long run.

Hugo is good in a pinch, but not for the long term. Plus, there are no full coverage policies for Illinois.

I don't like that my rate is increasing even though there have been no changes to my driving history and my coverage options have decreased.

Too high for someone with no wrecks.

It's too expensive and I never get a response from them until days later. It's hard to modify your policy. They don’t cover all cars and when you try to talk with someone, they never answer. Very poor insurance company.

Much too expensive.

I disliked the fact that there's no app. I'm uncertain about its legitimacy. I was also disappointed that my coverage was not reported to my state as requested. I'm not fond of the idea that the price might change if it's turned off for a day.

My car's registration has been suspended because Hugo failed to report to the state that I have insurance.

I was initially fond of Hugo. However, over the past year, they have increased their rates by almost $1 per day, which amounts to $30 per month. This increase happened despite no changes on my end, except for turning 35, an age I thought would result in a decrease in my rates.

It's too expensive and you can't get anyone on the phone to discuss your policy.

I can't get anyone to help.

They do not offer full coverage.