How to Cancel Your Banfield Pet Insurance Policy (2025)

Banfield Optimum Wellness Plans are preventative petcare plans consisting of 12 months of discounted services such as vaccines and exams.^[1] You may want to cancel Banfield because it’s too expensive or doesn’t fit your coverage needs. Unfortunately, you can’t cancel your policy online, so you’ll have to call or email a representative.

Here’s what you should know about how to terminate your Banfield wellness plan.

Banfield cancellation policy

To cancel your Banfield Optimum Wellness Plan (OWP), you must call 1 (888) 649-2716 or email [email protected].^[2] You can also submit an online form with your cancellation request, and the team should respond within two business days.

Banfield wellness policies are care packages of discounted veterinary care. If your pet receives care that exceeds the amount your policy covers, you may need to pay the outstanding balance when you cancel.

You can call or email the company if you have questions.

Step 1: Compare pet insurance quotes

If you want to cancel your Banfield wellness plan for a cheaper policy, it’s a good idea to compare quotes first. Pet insurance companies charge differently based on the services and spending limits they cover. Some insurers may also factor in your pet’s location, species, breed, and age.

When comparing quotes, it’s essential to consider your pet’s needs. Young pets will likely need early care treatment, like vaccines, microchipping, and spaying or neutering. Most adult pets will need at least one vet visit every year. Older pets with health conditions may need to see their vet more.^[3] Calculate your anticipated cost of preventative care services to determine how much coverage you need.

It’s worth taking into account if your pet has a pre-existing condition. Banfield’s OWP covers pre-existing conditions, but another insurer may not cover the condition.

It’s also important to read the fine print of each wellness plan. You’ll want to ensure similar coverages, exclusions, and coverage limits for the most accurate comparison.

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Step 2: Secure a new pet insurance policy

Pet health insurance and preventive care plans aren’t required by law. But you probably want to secure a new plan before canceling your current one. Many companies allow you to purchase a pet wellness policy online, but you can also call a representative if you have any questions.

To finalize your purchase, your pet insurance company will likely ask for your:

• Desired effective date

• Pet’s info, such as its breed, species, and age

• Payment info

Be sure to have this information on hand to make the process quick and easy.

Step 3: Cancel your Banfield policy

You can cancel your Banfield Optimum Wellness Plan by calling or emailing the company. Be aware that you may have an outstanding balance if the cost of care for your pet exceeds the discounted amount you pay for in your policy. In that case, you may have to continue to make a monthly payment or pay the difference up front.

Step 4: Follow up on your refund

If you paid your Banfield wellness plan in full, you may qualify for a refund. Banfield doesn’t outline a refund policy on its website, so you may want to contact a representative at 1 (888) 649-2716 to ask about your situation.

Canceling Banfield pet insurance FAQs