American Family

American Family - Home Insurance

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Facebook following

24,000

Followers

Shopper Approved

4.8 Rating

2,700 Reviews

12 Million

Quotes

Last Updated: January 2022

Ratings

Insurify

Composite Score
90
What is this?
J.D. Power Ratings (2019)
RatingsState Average
873About average
Financial Ratings
Company NameRatings
A.M. BestA
Standard & Poor'sA+
FitchA+
Moody'sAa3

Discounts

The largest discounts from American Family are: Home Renovation Discount, New Home Discount, Age of Home Discount

Discount TypeDiscount %
Home Renovation DiscountVaries
New Home DiscountVaries
Age of Home DiscountVaries
AutoPay DiscountVaries
Paid in Full DiscountVaries
Paperless DiscountVaries
Smart Home DiscountVaries
Multi-Policy Discountup to 20%
Loyalty DiscountVaries
Generational DiscountVaries
Protective Devices DiscountVaries

American Family provides home insurance in the following states:

Company History

With over 90 years of experience and comfortable placement on the Fortune 500, American Family Insurance is a leading insurance provider based in Wisconsin. Its network of insurance companies specialize in vehicle insurance, personal and business insurance (including homeowners insurance), and even added protections like life insurance, health insurance, and identity theft protection. 

Car insurance policies are available in Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin.

American Family holds an A.M. Best financial strength rating of “A” (Excellent). Its customer satisfaction ratings from JD Power amount to 3/5 for overall claims satisfaction. 

Contact Information

Headquarters address: 6000 American Parkway Madison, WI 53783

Phone number: (800) 692-6326

Website: www.amfam.com

American Family Coverage Tiers

TypeAmount
Rental Income Protection
Liability Coverage
Water Backup Coverage
Service Line Coverage$10,000
Assisted Living Care Coverage$6,000
Loss of Use Coverage20%
Home Daycare
Roof Replacement
Vacant Home
Personal Property Coverage$2,000
Property Coverage
Dwelling Coverage
Home Renovation
Identity Theft/Fraud Coverage
Home Business Coverage$15,000
Equipment Backup/Breakdown Coverage
Credit Card Coverage
Matching Siding Coverage

American Family Reviews

1.0
1 Star
100 %

Most Helpful Review

By Cory Camallieri
I am 25+ year American Family customer (home & auto), a disabled senior who lives high in the mountains. I am stuck in the snow in front of my of my house, a health and safety issue. AF road service refuses to pull me out of the snow. Last Dec, AF promised their road service would always be there for me; they lied. I (and probably others) can not count on AM to do the right thing, a Fortune 500 company out to make a buck at customer expense and safety. American family Insurance is a disappointing shadow of what they use to be. Customer service stinks!

Latest Review

By Cory Camallieri
I am 25+ year American Family customer (home & auto), a disabled senior who lives high in the mountains. I am stuck in the snow in front of my of my house, a health and safety issue. AF road service refuses to pull me out of the snow. Last Dec, AF promised their road service would always be there for me; they lied. I (and probably others) can not count on AM to do the right thing, a Fortune 500 company out to make a buck at customer expense and safety. American family Insurance is a disappointing shadow of what they use to be. Customer service stinks!

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Cory Camallieri
I am 25+ year American Family customer (home & auto), a disabled senior who lives high in the mountains. I am stuck in the snow in front of my of my house, a health and safety issue. AF road service refuses to pull me out of the snow. Last Dec, AF promised their road service would always be there for me; they lied. I (and probably others) can not count on AM to do the right thing, a Fortune 500 company out to make a buck at customer expense and safety. American family Insurance is a disappointing shadow of what they use to be. Customer service stinks!

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.