4.8out of 3,000+ reviews

National General vs Mercury Car Insurance

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auto insurance

Last Updated February 1, 2022

Ratings

Insurify Composite Score

National General
58
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Insurify Composite Score

Mercury
81
What is this?

Insurify Composite Score

National General VS Mercury
58
81
What is this?
User Ratings
OptionsNational General Mercury
Rating/Reviews
210 reviews
1,419 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsNational General Mercury
Local Agent--The rest
Overall Satisfaction--The rest
Policy Offerings--The rest
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsNational General Mercury
Claim Servicing--The rest
Estimation Process--About average
First Notice of Loss (FNOL)--The rest
Overall Satisfaction--The rest
Rental Experience--The rest
Repair Process--About average
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionNational General Mercury
California--795 pt
The rest
Florida--808 pt
The rest
Southeast810 pt
The rest
--
Mobile App Ratings
RegionNational General Mercury
Android--
161 Reviews
Financial Ratings
OptionsNational General Mercury
A.M. BestA-A
Fitch--A
Moody's--A2

Auto Insurance Quotes

For Married Drivers

CityNational General Mercury
Austin$68$74
Chicago--$106
Phoenix--$96
Santa Monica--$67

For Single Drivers

CityNational General Mercury
Austin$74$81
Chicago--$152
Phoenix--$93
Santa Monica--$122

For Male Drivers

CityNational General Mercury
Austin$70$77
Chicago--$146
Phoenix--$94
Santa Monica--$116

For Female Drivers

CityNational General Mercury
Austin$72$78
Chicago--$113
Phoenix--$95
Santa Monica--$72

For Drivers with Speeding Ticket

CityNational General Mercury
Austin$82$102
Chicago--$174
Phoenix--$114
Santa Monica--$134

For Drivers with No Speeding Ticket

CityNational General Mercury
Austin$69$72
Chicago--$119
Phoenix--$91
Santa Monica--$86

For Drivers Age Between 18-40

CityNational General Mercury
Austin$75$81
Chicago--$150
Phoenix--$92
Santa Monica--$136

For Drivers Age Between 40-65

CityNational General Mercury
Austin$63$70
Chicago--$103
Phoenix--$90
Santa Monica--$60

For Drivers Age of 65+

CityNational General Mercury
Austin$88$93
Chicago--$147
Phoenix--$123
Santa Monica--$67

For Drivers with Average Credit

CityNational General Mercury
Austin$82$86
Chicago--$134
Phoenix--$103
Santa Monica--$83

For Drivers with Fair Credit

CityNational General Mercury
Austin$75$84
Chicago--$111
Phoenix--$102
Santa Monica--$79

For Drivers with Good Credit

CityNational General Mercury
Austin$69$74
Chicago--$123
Phoenix--$99
Santa Monica--$67

For Drivers with Excellent Credit

CityNational General Mercury
Austin$58$67
Chicago--$149
Phoenix--$75
Santa Monica--$147

Quotes & Discounts

Discount typeNational General Mercury
Affinity groupVaries--
Anti-Theft DeviceVariesUp to 5%
Anti-lock BrakeVaries--
Good DriverVariesUp to 18%
Low MileageVariesVaries
LoyaltyVaries--
Multiple PolicyVariesUp to 10%
Multiple VehicleVariesUp to 26%
OrganizationVariesVaries
Paid in fullVariesVaries
Federal Employee--Varies
Good Credit--Up to 73%
Good Student--Up to 10%
Occasional driver--Varies
Passive Restraint--Up to 5%
Professional organization--Varies
Public Safety Professional--Varies
Senior Adult--Varies
Student Away at School--Up to 10%
VIN Etching--Varies

Payment Methods

Discount typeNational General Mercury
Mail Payment
--yes
Online Payment
yesyes
Person 2 Person Payment --yes
Phone Payment
--yes

Features and Services

Features and ServicesNational General Mercury
24/7 serviceyesyes
Flexible / convenient paymentsyes--
Mobile appyes--
Online account managementyesyes
Roadside assistance--yes

Optional Coverages

Optional CoveragesNational General Mercury
Antique or Collector Car Insurance
yes--
Comprehensive Claim Forgiveness
--yes
Emergency Assistance Coverage
yes--
New Car Replacement Coverage
yes--
Rental Reimbursement
yesyes
Roadside Assistance
--yes

Insurance by State

Online Quoting by State

  • National General
  • Mercury
  • Both

Uber and Lyft driver insurance

  • National General
  • Mercury
  • Both

SR‌-22 Insurance by State

  • National General
  • Mercury
  • Both

Compare Insurance Products

ProductNational General Mercury
Car InsuranceCar Insuranceyesyes
Business InsuranceBusiness Insurance--yes
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insurance--yes
Home InsuranceHome Insurance--yes
Renters InsuranceRenters Insurance--yes
Umbrella InsuranceUmbrella Insurance--yes

User Reviews

  • National General Reviews
  • Mercury Reviews
3.2
5 Stars
42 %
4 Stars
10 %
3 Stars
8 %
2 Stars
3 %
1 Star
38 %

Most Positive Review

By
Needed a certain premium due date, but didn't get setup right. Also had trouble with NGI internet screen. Finally at second installment got due date right. They have only one home screen and everything else is PDF popups to display. Put in to allow popups for NGI, and all is well. For future development, ongoing info like payment due dates and amounts should be auxiliary screens. Same for policy info, contact info, cars and drivers. The policy and information and workings once started are very clean. Online payment is better than Progressive, State Farm, or Geico. Processing is almost instantaneous which beats many companies. Phone service is answered fast, cheerfully and competently. For me, the cost is excellent. No claim service to rate so far.

Most Critical Review

By Bryan
They are the worst insurance company I have ever worked with in my entire life they do illegal things and get away with them they manipulate policies that are already in place they nickel and dime you to death until you can't afford it the policy that you have. They didn't even deserve a woman but there wasn't anything less than that

All Reviews

Showing 1 - 10 out of 210 Reviews
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Read reviews that mention

E
DO NOT BUY THEIR INSURANCE, THEY ARE A SCAM COMPANY!!! I inow this from having their ACCIDENT/CRITICAL ILLNESS -- IT'S A TOTAL SCAM!!!! They only pay a small portion of the promised "$10,000." I feel like such an idiot, i bought this to cover my $5,000 deductible. They didn't come close to covering it with my accident. They paid less than I have paid in premiums all this time, could have put that money in a savings account. Boy do i feel stupid, don't be me, avoid this company like the plague.
Patrick
My auto insurance agent “Dante” fraudulently took my credit card info and signed me up for an R.V. Roadside assistance company they are affiliated with to get the commission. I don’t even own an R.V. Only noticed when my card started getting charged. Don’t give these people your credit card info. One star.
Mubarak
KELLY
They were low priced. But then they jacked up the rates and I found a better quote with Progressive. Progressive then raised up to $320. Ok. Then raised again to $530. I had to go shopping again.
Karina
Started off really liking them started off with the policy being a good price and every time it's time to renew the policy goes up even though I haven't had any tickets or accidents.
Jessee
Although they provide good coverage it is too expensive for somebody with an older car and a clean record like mine. No tickets one accident not my fault which it's been About 3 months since the incideny yet the claim is still open. I had a witness in the car but they don't care about that The other person insurance won't call me or my The other person insurance won't call me or my insurance back.
John H
***Buyer Beware*** This insurance company uses online agents to compare/quote policies and prices on recreational vehicles. I contacted an online agent "George" and was quoted a price on my Damon Daybreak RV. I was given a price quote and policy that I thought was going to be acceptable. I paid the policy in full and waited for national general insurance company to contact me via email with all of my documents. Once I received the email, I was directed to their website and signed on using a user name and password. Once i was able to see my policy, i was surprised to see that an additional $90 had been added and due. The additional charge was added because they stated a lack of proof of my previous insurance was not provided. I informed "George" at the time of signing that I was a previous ********** customer and gave him any information he needed. I called national general and was told that i needed to fax them proof of my old insurance and the additional $90 would be removed. I immediately faxed them copies of my old insurance and waited to see if the charges were going to be removed. On 6/24/19 I received an email from national general stating that my payment was recently received. ???? I called national general and spoke with "Kiva" from the escalation dept and she informed me that a payment of $90 was automatically paid to my account using my credit card information that they must have kept on file. I never agreed to an automatic payment and never agreed to pay the additional $90 to begin with. She has assured me that the charges will be refunded and the automatic payment will be disabled. I will update if these charges are not immediately removed. This will be my one and only year as an insurance customer with national general insurance. Do yourselves a favor and look elsewhere!
Nicholas P
I recently totaled my truck. Now it comes time to settle with your ins co. Nat. Gen claims your fan bett is worn & your motor oil is dirty and deducts $1200 and that your seats are faded & dashboard is scratched because you had to climb out of vehicle. & deducts another $1200 and your hood was scratched when there were rocks and sapling trees on it, from the accident and deduct another $700 and more small made up deductions and offer you $4000 les than your previously near mint vehicle was worth. So you haggle for a week to get half of that $4000 back. So you settle bec. They say your claim has to be settled at a higher level & that will take much longer. Now they have your vehicle, you signed over the title & 2&1/2weeks later your brocker checks why you have no check & finds they have your settlement on hold. That's a month paying for rental. You PAID THESE PEOPLE FOR YEARS $. & now they don't want to pay off
V.
This were the most rude and inconsiderate people that I have ever had to deal with. Their customer hit me and it was like they were harassing me about getting my car fixed. This particular location was the one in Dallas. Someone needs to do an investigation on them especially the guy by the name of Marsel. He needs to learn customer service.
Jimmy
I have to say there a great starter insurance company for young adults but the rates are really steep but my experience has been amazing I give them a 5 out of 5 Im just looking to lower my monthly rate I cant be paying so much for car insurance
Showing 1 - 10 out of 210 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.