Acuity vs Mercury Car Insurance

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4.8 Rating

2,700 Reviews

12 Million

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Last Updated: January 2022

Ratings

Insurify Composite Score

Acuity
Not Rated
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Insurify Composite Score

Mercury
81
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Insurify Composite Score

Acuity VS Mercury
Not Rated
81
What is this?
User Ratings
OptionsAcuity Mercury
Rating/Reviews
37 reviews
1,419 reviews
U.S Auto Insurance Shopping Study (2018)
OptionsAcuity Mercury
Local Agent--The rest
Overall Satisfaction--The rest
Policy Offerings--The rest
Pricing--The rest
U.S Auto Insurance Claims Satisfaction Study (2018)
OptionsAcuity Mercury
Claim Servicing--The rest
Estimation Process--About average
First Notice of Loss (FNOL)--The rest
Overall Satisfaction--The rest
Rental Experience--The rest
Repair Process--About average
Settlement--About average
J.D. Power Ratings by Region (out of 1000)
RegionAcuity Mercury
California--795 pt
The rest
Florida--808 pt
The rest
Mobile App Ratings
RegionAcuity Mercury
Android--
161 Reviews
Financial Ratings
OptionsAcuity Mercury
A.M. Best--A
Fitch--A
Moody's--A2

Auto Insurance Quotes

For Married Drivers

CityAcuity Mercury
Austin--$74
Chicago--$106
Phoenix--$96
Santa Monica--$67

For Single Drivers

CityAcuity Mercury
Austin--$81
Chicago--$152
Phoenix--$93
Santa Monica--$122

For Male Drivers

CityAcuity Mercury
Austin--$77
Chicago--$146
Phoenix--$94
Santa Monica--$116

For Female Drivers

CityAcuity Mercury
Austin--$78
Chicago--$113
Phoenix--$95
Santa Monica--$72

For Drivers with Speeding Ticket

CityAcuity Mercury
Austin--$102
Chicago--$174
Phoenix--$114
Santa Monica--$134

For Drivers with No Speeding Ticket

CityAcuity Mercury
Austin--$72
Chicago--$119
Phoenix--$91
Santa Monica--$86

For Drivers Age Between 18-40

CityAcuity Mercury
Austin--$81
Chicago--$150
Phoenix--$92
Santa Monica--$136

For Drivers Age Between 40-65

CityAcuity Mercury
Austin--$70
Chicago--$103
Phoenix--$90
Santa Monica--$60

For Drivers Age of 65+

CityAcuity Mercury
Austin--$93
Chicago--$147
Phoenix--$123
Santa Monica--$67

For Drivers with Average Credit

CityAcuity Mercury
Austin--$86
Chicago--$134
Phoenix--$103
Santa Monica--$83

For Drivers with Fair Credit

CityAcuity Mercury
Austin--$84
Chicago--$111
Phoenix--$102
Santa Monica--$79

For Drivers with Good Credit

CityAcuity Mercury
Austin--$74
Chicago--$123
Phoenix--$99
Santa Monica--$67

For Drivers with Excellent Credit

CityAcuity Mercury
Austin--$67
Chicago--$149
Phoenix--$75
Santa Monica--$147

Quotes & Discounts

Discount typeAcuity Mercury
Multiple PolicyUp to 20%Up to 10%
EV/HybridUp to 5%--
Accident FreeVaries--
Anti-lock BrakeVaries--
Daytime Running LightsVaries--
Defensive DriverVaries--
Good StudentVariesUp to 10%
More Vehicles Than DriversVaries--
Multiple VehicleVariesUp to 26%
Anti-Theft Device--Up to 5%
Federal Employee--Varies
Good Credit--Up to 73%
Good Driver--Up to 18%
Low Mileage--Varies
Occasional driver--Varies
Organization--Varies
Paid in full--Varies
Passive Restraint--Up to 5%
Professional organization--Varies
Public Safety Professional--Varies
Senior Adult--Varies
Student Away at School--Up to 10%
VIN Etching--Varies

Payment Methods

Discount typeAcuity Mercury
Automatic Online Payment
yes--
Credit Card Payment yes--
Debit Card Payments yes--
Electronic Check
yes--
Mail Payment
yesyes
Mobile App Payments
yes--
Multi-Payment Installment Plans
yes--
Online Payment
yesyes
Person 2 Person Payment --yes
Phone Payment
yesyes
Prepayment
yes--

Features and Services

Features and ServicesAcuity Mercury
24/7 serviceyesyes
Enhanced towing & substitute coverageyes--
Flexible / convenient paymentsyes--
Mobile appyes--
Online account managementyesyes
Policy bundling discountsyes--
Roadside assistanceyesyes

Optional Coverages

Optional CoveragesAcuity Mercury
Accidental Death, Dismemberment, Disability
yes--
Better Car Replacement
yes--
Comprehensive Claim Forgiveness
--yes
Electronic Key & Lock Replacement
yes--
Emergency Assistance Coverage
yes--
Gap Insurance
yes--
Glass Coverage yes--
Personal/Upgraded Item Coverage
yes--
Rental Reimbursement
yesyes
Roadside Assistance
yesyes
Umbrella Policy
yes--

Online Quoting by State

  • Acuity
  • Mercury
  • Both

Uber and Lyft driver insurance

  • Acuity
  • Mercury
  • Both

SR‌-22 Insurance by State

  • Acuity
  • Mercury
  • Both

Compare Insurance Products

ProductAcuity Mercury
ATV InsuranceATV Insuranceyes--
Car InsuranceCar Insuranceyesyes
Boat InsuranceBoat Insuranceyes--
Business InsuranceBusiness Insuranceyesyes
Commercial InsuranceCommercial Insurance--yes
Condo InsuranceCondo Insuranceyesyes
Home InsuranceHome Insuranceyesyes
Identity Theft InsuranceIdentity Theft Insuranceyes--
Motorcycle InsuranceMotorcycle Insuranceyes--
Renters InsuranceRenters Insuranceyesyes
RV InsuranceRV Insuranceyes--
Snowmobile insuranceSnowmobile insuranceyes--
Umbrella InsuranceUmbrella Insuranceyesyes

User Reviews

  • Acuity Reviews
  • Mercury Reviews
3.4
5 Stars
54 %
4 Stars
5 %
3 Stars
3 %
2 Stars
5 %
1 Star
32 %

Most Helpful Review

By Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.

Latest Review

By Lori P
Great customer service! have been with them for years and have had no problems.

All Reviews

Showing 1 - 10 out of 37 Reviews
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Read reviews that mention

Lori P
Great customer service! have been with them for years and have had no problems.
Sheryl N
After posting a less than perfect review, Acuity worked to determine where the issue originated that was causing our unhappiness. I received follow-up e-mails, and I am satisfied that, in the future, I can address the delays in receiving paperwork with the proper parties. They also have a wonderful website that allows you to print any required paperwork before you get a copy from your agent. Thank you for working to make sure we are satisfied, and finding out what was the cause of our dissatisfaction.
Albert L
I have been using Acuity for a few years and anytime I have an issue or claim try are courteous and prompt in the reply's and ready to help in any way.
Jerome S
??I had .com & was taken are of same day.
Scott O
Worst insurance co I've ever dealt with. Been a customer for 8+ yrs with property instance coverage on 4+ million in real estate. Had my first claim last week. We had shingles blow off, we had most reputable roofer look at it with Acuity adjuster Ebner and was told after minutes on site that their isn't enough damage. Got letter from Acuity recommending I replace or repair roof on my dime. Or go after the shingle MFG for defective claim. After yrs of paying this company their premium we can not get an answer to this question "WILL YOU COVER AGAINST WIND DAMAGE" MY POLICY SAYS IT DOES!!! I HAVE HAD INSURANCE FROM MANY BEFORE, STATE FARM, AMERICAN FAMILY, ALLSTATE ECT. THEY ALL COVER ACTS OF GOD. EVEN THE FULL COVERAGE AUTO POLICY'S COVER COMPREHENSIVE. STAY FAR FAR AWAY FROM THIS OUTFIT. I HAD A LUNCH MEETING WITH MY LENDER RECENTLY THEY DON'T WANT THEIR ASSETS INSURED BY ACUITY PERIOD.
Steve D
We’ve been with Acuity for 12+ years. Excellent service. Good follow thru with courteous, caring staff. We’ve only had a couple minor claims with our autos. Even the two repair shops we selected mentioned how prompt and attentive their contacts at Acuity are. I’ve shopped for insurance occasionally just to check on the value I receive. I haven’t found justification to go elsewhere. Their price is a good value for their excellent service.
Ken K
Been with Acuity, protecting my home, car and family for more years then I can remember. Thank you for your service.
Jennifer J.
Acuity Insurance has caused hardship to our business. They unlawfully audited our workers comp portion of our business. Come to find out, shareholders do not need to be included in workers comp insurance. We are owners and shareholders and paid for a full year of workers comp coverage, all while not needing it. $750/month. At the end of the year, we cancelled the policy after we learned that we did not need it. 3 months later Acuity opened an audit on our workers comp insurance and came to the conclusion that we actually owed them $2,500 more for paying payroll over $80,000??? It was the owners' pay. Shareholders. And we have the tax returns that prove otherwise. Long story short, they sold out "debt" to a scumbag lawyer that garnished our bank account for $4,000 yesterday claiming they had a judgement. We were never contacted, never served. We are now hiring a lawyer to sue Acuity. We are already in the process of filing the appeal with the court. This has caused us nothing but hardship, stress, and problems. Do yourself a favor and stear far away from this company.
Michael D
Very professional and courteous service. Contacted them with a possible claim and they were great.
Sheryl N
We receive good service from Acuity and their partner agents. Billing is always clearly defined and easy to understand. Unfortunately, for the past two years, our policy has been issued late. We are not receiving the policy or insurance cards until after the old ones have expired (2 weeks later this year). Hopefully, this is something that will be resolved before the next policy begins.
Showing 1 - 10 out of 37 reviews

Methodology

The car insurance quotes displayed are based on an analysis of Insurify’s database of over 40 million quotes from 500 ZIP codes nationwide. To obtain representative rates, Insurify’s data science team performs frequent comprehensive analyses of the factors car insurance providers weigh to calculate rates including driver demographics, driving record, credit score, desired coverage level, and more.

Insurify’s analysis also incorporates the Insurify Composite Score (ICS) assigned to each insurance provider. The ICS is a proprietary rating that weighs multiple factors reflecting the quality, reliability, and health of an insurance company. Ratings used to calculate the ICS include Financial Strength Ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews. 

With the above insights and ranking methods, Insurify is able to offer car insurance shoppers insight into how various insurance providers compare to one another in terms of both cost and quality. Note, actual quotes will vary based on unique attributes including the policyholder’s driver history and their garaging address.