How to Cancel Your Progressive Policy

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If you’re not happy with your Progressive insurance policy and want to cancel it, don’t worry—the process is fairly easy. 

However, your timing may affect whether or not you owe any extra fees when you cancel Progressive.

Insurify lets you compare car insurance quotes and unlock discounts from top national and regional insurance companies. Try it out today, even if you don’t need to find a new policy just yet. 

Step 1: Look up your renewal date.

The easiest time to cancel an insurance policy is right before it renews. Check your policy documents or log in to your policy on the Progressive website to see when your insurance policy is due to expire. If the renewal date is pretty far out and you don’t want to wait that long, go ahead and start the cancellation process anyway—worst case, you’ll owe a little extra in cancellation fees. Progressive usually doesn’t charge a cancellation fee, but this can vary in certain states and with certain types of insurance policies.

Step 2: Compare quotes for a replacement policy.

Unless you’ve gotten rid of your vehicle entirely, you’ll need to get a replacement car insurance policy from another insurance company. And you’ll want to start shopping for this policy immediately so that you have plenty of time to compare your options. When you compare insurance quotes, you’ll usually be asked when you want the new coverage to start. Pick a date a day or two before your Progressive policy will end—that way, you can be sure you won’t end up with any coverage gaps. Losing what insurers call “continuous coverage” can skyrocket your rates on the new policy, and depending on where you live you may also be penalized by your state for going without auto insurance coverage (even if it’s just for one day).

Insurify is the perfect place to start your car insurance quotes comparison journey. Just enter a few points of personal information,  details of your driving record, and the policy expiration of your Progressive policy. In a matter of minutes, you’ll see a quote list from up to 20 auto insurance providers. Compare rates, toggle between coverage options, adjust deductible amounts, and explore the details of each real, bindable quote. You can even choose to pay online or over the phone.

When you get quotes from other car insurance companies on Insurify, be sure to compare policies that have similar features and components to your current policy. For example, if your Progressive policy includes roadside assistance, confirm that the quotes you’re getting also have roadside assistance bundled in…if that’s a coverage option you want to keep.

With Insurify, you can compare quotes instantly and discover a policy that works for your needs and your wallet. Save that quote list for later if you’re not ready to switch just yet. 

Step 3: Think about your reasons for leaving Progressive.

Are you shopping for a new policy because you can get a better deal elsewhere, or because you have a problem with Progressive itself? If it’s the former, contact Progressive’s customer service department (the phone number is 1 (800) 776-4737) and share some of those lower quotes you received with them. Insurance providers will often slash rates to keep a customer from leaving, and depending on what Progressive offers at that point it may be worth just keeping your old policy. You may also call your insurance agent for this purpose if you signed up through an agent rather than directly online at

Major life changes will often affect your insurance rates, so if you simply haven’t informed Progressive about your new car or a job change, that could explain why their rates are higher than those of other insurance companies. In that case, you can save yourself a great deal of money with a simple phone call.

Step 4: Sign up for a replacement policy.

Because of the problems that coverage gaps can cause, you’ll definitely want to sign up with a new auto insurance company before you cancel the old policy.

On your Insurify quote list, you’ll be able to view each real, bindable deal and specify whether you’d like to buy online or over the phone from a dedicated agent. Now, make a choice that works with your needs and your wallet! Take note of your new policy length (six months or a year) and how much you’ll owe today as a down payment to let your policy kick in.

As outlined in the graphic above, among the thousands of users who reported having a Progressive insurance policy and ended up switching on Insurify, many switched from Progressive to Safeco, Mercury, Dairyland, Liberty Mutual, Bristol West, The General, Elephant, and Kemper. Do any of the average monthly premiums on the table above look like steals to you? You might find success with one of these insurance providers.

Once you’ve secured that new policy, you might want to connect with a representative at your new insurance provider. Some insurance companies will take care of the cancellation process with your old company, which can save you some time and hassle. Ask if your new insurance company offers this service. In addition, the new insurance company may be willing to cover the cost of any cancellation fees to encourage you to switch. It certainly doesn’t hurt to ask.

Step 5: Cancel your Progressive policy.

Once you’re set up with your new insurance policy, it’s time to call Progressive at 1 (800) 776-4737 and tell them you want to cancel your policy. The Progressive agent will probably try to talk you into keeping your existing policy. They may even offer you a sweet deal to keep you as a customer (which is why it’s wise to test the waters by calling Progressive before you make the switch if price is the reason you’re changing companies). Just politely tell the customer service agent that you’ve already signed up with a new insurance company and you’re committed to changing policies.

The Progressive agent will probably ask you some questions about your new policy, such as the name of the new insurer, the policy number and the date when the policy is scheduled to start. Make sure you have this information handy when you place the call.

Step 6: Confirm your refund amount.

If you change from Progressive to a new insurance provider before your policy is due to expire, you should get any unused insurance premiums refunded to you. This can be quite a significant amount of money if you prepaid your policy for a year and are switching insurance companies fairly early on. The customer service agent should be able to tell you how much you’ll be getting back when you call to cancel; also make sure they have up-to-date contact information for you. Progressive will send you a check in the mail, and you should get it within a few weeks. If you don’t receive that check in a timely manner, call Progressive customer service again and find out if and when they issued it.

You’ll also receive a formal notice of cancellation from Progressive, usually in the same envelope as your refund check. Hold onto this letter just in case there are any problems with your transition. For example, if Progressive renews your policy despite your canceling it, you’ll be able to send them a copy of that letter to prove that they should reverse the charges.

Canceling at renewal: a special case

If you wait to cancel your Progressive policy until right before it’s due to renew, you’ll still need to call the customer service number and officially cancel your policy. Most insurance policies renew automatically, so if you don’t tell them that you’re canceling, you’ll end up paying premiums to both Progressive and your new insurance company.

Before you make any permanent steps towards canceling your Progressive policy, make sure to use Insurify to compare rates on comparable policies from other companies. Comparing car insurance quotes with Insurify can help you explore new coverage options, unlock discounts, and uncover insurance companies that might get you a better deal!

Browse, Compare, Discover with Insurify today.

Wendy Connick is the founder and owner of Connick Financial Solutions, a provider of tax and bookkeeping services and a QuickBooks Online Certified ProAdvisor. A long-time freelance writer, she specializes in business and finance articles on subjects including taxes, investing, and retirement.Wendy is an Enrolled Agent (EA), the only federally licensed tax practitioners who specialize in taxation and have unlimited rights to represent taxpayers before the IRS. She is a member of the National Association of Enrolled Agents and a certified volunteer for VITA (Volunteer Income Tax Assistance), an IRS-sponsored program to provide free tax help for low-income individuals and families.